I'll wait it out a few days to see if anything changes. As I live in Asia, don't want to be stuck with the call charges of calling back to the UK!

SizeGenetics;469142 said:
Hello,

Oh dear! I am sorry to hear that you have not had your email or been charged.

If you give the customer support team a call they should be able to help you.

The numbers are:

UK 0115 979 8446
us 1800 209 1670

They are open Monday to Friday 9am to 6pm UK time.

Regards

Darren
 
To me it sounds like you did not complete your order. I hate to admit it but I have done that before, It happens.
 
Iwannabig1;469388 said:
To me it sounds like you did not complete your order. I hate to admit it but I have done that before, It happens.

Would almost be inclined to agree, but it gave me an order number and log on details to the PenisHealth site. Guess I should probs follow up with customer support sooner rather than later!
 
I am from Malaysia. Ordered my sg almost a month ago. Now it is still stuck at the custom. Dhl is charging me $20.00 and the import customs are charging $16+.++. So anyone from Malaysia have gone through this? I have ordered hundreds of items. Never heard of these import duties or handling fees before then. But for dhl, it is the my first time. All I did was just asking for royal mail and paid extra for discreet packaging.
But the package came in from dhl. Import customs are asking all sorts of questions regarding the package that sg tag as training equipment. I hope they don't think it as a training gun!
 
Got a reply from the SG support team today.

As my cards are registered in the UK, but I live in Hong Kong, they can't ship it to me. Something about needing the delivery address to be in the same country the card is. Trying the long shot of asking them if they have any method around the issue, otherwise im stuck!
 
Apparently there is no way around the issue which kinda sucks. Thought they might be able to help. It's a little frustrating that I can have spererate billing and shipping addresses in the UK - but not a shipping address outside of the UK.

If I did go through PayPal would be billing information be sufficiently hidden they'd okay the purchase?

Any thoughts or advice Darren?

Thanks,
 
Hi,

If you order using PayPal it will show up as Permenda limited on your billing information.

Also we can only ship to the same address that your PayPal account is registered to.

I hope this helps.

Regards

Darren
 
When I meant billing info - I was referring to my card being registered to a dif place than where I wanted it shipped. Wasn't sure if that info was still visible to merchants through a PayPal payment.

But thankyou for the answer. Guess I'm going without the SG for now then!
 
Last edited:
SiPana;469562 said:
I am from Malaysia. Ordered my sg almost a month ago. Now it is still stuck at the custom. Dhl is charging me $20.00 and the import customs are charging $16+.++. So anyone from Malaysia have gone through this? I have ordered hundreds of items. Never heard of these import duties or handling fees before then. But for dhl, it is the my first time. All I did was just asking for royal mail and paid extra for discreet packaging.
But the package came in from dhl. Import customs are asking all sorts of questions regarding the package that sg tag as training equipment. I hope they don't think it as a training gun!


Hi, I'm from Malaysia too, do you ever try the SG system?? It works or not? You mention u hav been charged abt 36 dollars, is this tax or additional charged?
 
Hello could someone answer this Important Question.. I would like to Order this and I was wondering if you 6-6.5 Inches thick at the base will this Unit work comfortably???
 
Hi,

The base of the SizeGenetics device is 5 inches wide so if you're between 6 and 6.5 inches then the device will be to small for you.

I hope this helps

Regards

Darren
 
bigtimer;470513 said:
Hello could someone answer this Important Question.. I would like to Order this and I was wondering if you 6-6.5 Inches thick at the base will this Unit work comfortably???

Wow, if your base is 6-6.5 when flaccid, you've got it made...
 
I just Ordered mine today. Hopefully it works! ;) I'm 6" erect now tryin to get to 8"!
 
Hi SizeGenetics,

I am from Singapore and I would like to order your product. I would like to know about ordering through Royal Mail. In your website, it state that it is not tracked and it take 25-30 days. Is there any possibility not reaching to me?
And I would like to know the result of the extender are permanent or temporary?
 
Hi,

If you choose the Royal Mail shipping you still have to sign to confirm the the device has been delivered. If the parcel does not get delivered in the 30 days we will reship the device to you again free of charge.

I can advise that we can not claim that the gains are permanent as to claim this device has to have been available for over 15 year and the SizeGenetics hasn't been.

However customer do advise the gains that they have seen have been permanent.

Regards

Darren
 
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