Hi SizeGenetics, I purchased and received the SizeGenetics last week (order #100001467) and something is wrong with base adjustment screws and the metal base pieces they thread into because they both stripped the adjustment screws after my 2nd or 3rd use. I barely even adjusted them and they both stripped fairly easily, which surprised me because the top end of the adjustment screws that thread into the hex rods seem fine. I think the base metal pieces are defective. How do I go about getting replacement base metal circular pieces and the adjustment screws that thread into them? I am stuck unable to use my SizeGenetics until I get the replacements and I really want to get back to using your great product! Thank you in advance for your assistance