Muffbuster;465421 said:
I want this! I clicked on link to pay by money order and the order form doesn't change. Should I call the U.S. customer service line?

It should be working fine, I would call or email them, hey will get back to you immediately.
 
First post - will post in introduction thread after!

Sorry for the classic newbie questions to SizeG;

First off - Just wanted to confirm delivery to Hong Kong was in the region of US$53?
Secondly - The current kit is as advertised on the site? [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Extender[/words], case, [words=http://www.mattersofsize.com/mosdvd.htm]DVD[/words], pills etc etc

Thanks to all for the help & advice in the previous 21 or so pages prior! Sold me on the device!
 
Jemiamah;466045 said:
Sorry for the classic newbie questions to [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words]

First off - Just wanted to confirm delivery to Hong Kong was in the region of US$53?
Secondly - The current kit is as advertised on the site? [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Extender[/words], case, [words=http://www.mattersofsize.com/mosdvd.htm]DVD[/words], pills etc etc

Thanks to all for the help & advice in the previous 21 or so pages prior! Sold me on the device!

The shipping can be murder to get products to different regions, so yes the shipping is correct and I am sorry that the postal service needs to be such crooks.

The device is as the package apears in the SizeGenetics Order Page. It includes the following:

The [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Size Genetics[/words] [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Extender[/words]
The [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words] Leather Lock Box which includes a key, extra bars, spare parts for attachment
The [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Penis Health[/words] [words=http://www.mattersofsize.com/mosdvd.htm]DVD[/words] and/or the [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Penis Health[/words] website membership: Both are identical
The [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words] [words=http://www.mattersofsize.com/mosdvd.htm]DVD[/words] or the Device itself
The [words=https://www.sizegenetics.com/mos/]16 Way [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Comfort System[/words][/words]
The [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]MaleExtra[/words] 90 Day supply of [words=http://www.mattersofsize.com/join-now.html]Penis Enlargement Pills[/words]
Online Better Sex Videos
Seduction and Fitness E-book access

The entire package [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Extender[/words], parts and [words=http://www.mattersofsize.com/mosdvd.htm]DVD[/words] is in the Leather Lockbox with the key. This box is packed into another black box, that box is packed into another larger box which contain the other items, these are then packaged into a mailing bag for complete discreetness.
 
doublelongdaddy;466080 said:
The shipping can be murder to get products to different regions, so yes the shipping is correct and I am sorry that the postal service needs to be such crooks.

Only wish I'd discovered this before my last trip back to the UK (won't be back for 1year+)!

Ah well - added motivation to ensure I follow through using the thing when I get around to ordering it!

Thanks for the help DLD
 
I ordered the [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]extender[/words] 2 days ago, received an order ID but did not receive an email confirmation nor a receipt. I have emailed them via their web pages but haven't had a reply yet. Time will tell.
 
They usually deliver the unit before the email even makes it to you...They are QUICK!
 
Hi,

Sorry to hear that you never received your email.

If you give the customer support team a call on either:

0115 979 8446 UK or 1800 209 1670 US

They should be able to help you.

Regards

Darren
 
bluetard117;392370 said:
Damn, I have a Fastsize [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]extender[/words], and it has the noose strap. Wish I had waited for this now :(

The Fast Size will work with the [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words] System and the [words=http://TLCTugger.com/MOS]VLC[/words]/TLC set up.
 
Muffbuster;465421 said:
I want this! I clicked on link to pay by money order and the order form doesn't change. Should I call the U.S. customer service line?

You had to ask? O_o. lol, j/k. but seriously... the FIRST thing you should ever do on a failed payment is call the company in which you are trying to pay. Probably was a minor scripting error or something on their part.
 
Hi,

Thanks for your question.

I can advise that with The [words=http://www.mattersofsize.com/join-now.html]Matters Of Size[/words] offer you can only order using Visa or Master Card.

This is why you have not been able to use the Money order form.

Regards

Darren
 
Is there any reason there's only those two options? I was hoping to pay on my Amex via PayPal which in turn is paid off by my Visa! A nice convuluted route that keeps purchase names off my statement and still gets me airmiles!


I'm sure I've read it somewhere in this thread but the search function isn't working on my phone. What exactly does the transaction come up as on a bank statement?

Sure this will be my last question before purchase! Thanks again!
 
Hi,

Sorry I must have been having an off day the other day you can pay by PayPal.

You will just need to select the PayPal option on the order page.

It should come up as Permenda limited on Your bank statement when you place your order.

I hope this helps.

Regards

Darren
 
Solid Snake;468715 said:
Dude it's AMAZING - best $165 i've ever spent
Awesome, Ill probably be lurking a lot till I get my experience. Have been pumping with air for a while off and on but was lost with it till I found all these forums.
A wealth of Knowledge!!!
 
Jemiamah;468890 said:
Ordered mine yesterday - Hopefully it'll soon be well on its way to me!

Hey I ordered mine Sunday nite and have put three hours on it today. I got the upgraded shipping, got here rather quick since Im assuming it came from the UK.

Really happy with it so far and have at this point found the noose with the foam to be the most comfortable for me. The Comfort strap
slips off, but Im still experimenting. Tried a velcro strap already and may go back to it at some point. I have a buttload of those things in all shapes and sizes soooo.:cool:
 
Still waiting for my email but that seems to be the norm haha! Curiously, i'm yet to be billed though.

Anywho - counting down the days until it should arrive!

On a side note - that automatically playing vid on the [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SG[/words] website can be a bit of a nightmare!
 
Hello,

Oh dear! I am sorry to hear that you have not had your email or been charged.

If you give the customer support team a call they should be able to help you.

The numbers are:

UK 0115 979 8446
us 1800 209 1670

They are open Monday to Friday 9am to 6pm UK time.

Regards

Darren
 
I'll wait it out a few days to see if anything changes. As I live in Asia, don't want to be stuck with the call charges of calling back to the UK!

SizeGenetics;469142 said:
Hello,

Oh dear! I am sorry to hear that you have not had your email or been charged.

If you give the customer support team a call they should be able to help you.

The numbers are:

UK 0115 979 8446
us 1800 209 1670

They are open Monday to Friday 9am to 6pm UK time.

Regards

Darren
 
Hey, I just got a [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SG[/words] [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Extender[/words] and I have a question. I am doing the [words=http://www.mattersofsize.com/forum/penis-enlargement-newbie-forum/1597-dlds-first-routine-i-gained-2-inches-with-this-routine-full-tutorial.html]newbie routine[/words], and I've read that it's best to wear the [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]extender[/words] right after manual stretch. How long should I leave it on for? And what tension? Thanks!
 
Iwannabig1;469388 said:
To me it sounds like you did not complete your order. I hate to admit it but I have done that before, It happens.

Would almost be inclined to agree, but it gave me an order number and log on details to the [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]PenisHealth[/words] site. Guess I should probs follow up with customer support sooner rather than later!
 
I am from Malaysia. Ordered my [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]sg[/words] almost a month ago. Now it is still stuck at the custom. Dhl is charging me $20.00 and the import customs are charging $16+.++. So anyone from Malaysia have gone through this? I have ordered hundreds of items. Never heard of these import duties or handling fees before then. But for dhl, it is the my first time. All I did was just asking for royal mail and paid extra for discreet packaging.
But the package came in from dhl. Import customs are asking all sorts of questions regarding the package that [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]sg[/words] tag as training equipment. I hope they don't think it as a training gun!
 
Got a reply from the [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SG[/words] support team today.

As my cards are registered in the UK, but I live in Hong Kong, they can't ship it to me. Something about needing the delivery address to be in the same country the card is. Trying the long shot of asking them if they have any method around the issue, otherwise im stuck!
 
Apparently there is no way around the issue which kinda sucks. Thought they might be able to help. It's a little frustrating that I can have spererate billing and shipping addresses in the UK - but not a shipping address outside of the UK.

If I did go through PayPal would be billing information be sufficiently hidden they'd okay the purchase?

Any thoughts or advice Darren?

Thanks,
 
Hi,

If you order using PayPal it will show up as Permenda limited on your billing information.

Also we can only ship to the same address that your PayPal account is registered to.

I hope this helps.

Regards

Darren
 
When I meant billing info - I was referring to my card being registered to a dif place than where I wanted it shipped. Wasn't sure if that info was still visible to merchants through a PayPal payment.

But thankyou for the answer. Guess I'm going without the [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SG[/words] for now then!
 
Last edited:
SiPana;469562 said:
I am from Malaysia. Ordered my [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]sg[/words] almost a month ago. Now it is still stuck at the custom. Dhl is charging me $20.00 and the import customs are charging $16+.++. So anyone from Malaysia have gone through this? I have ordered hundreds of items. Never heard of these import duties or handling fees before then. But for dhl, it is the my first time. All I did was just asking for royal mail and paid extra for discreet packaging.
But the package came in from dhl. Import customs are asking all sorts of questions regarding the package that [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]sg[/words] tag as training equipment. I hope they don't think it as a training gun!


Hi, I'm from Malaysia too, do you ever try the [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SG[/words] system?? It works or not? You mention u hav been charged abt 36 dollars, is this tax or additional charged?
 
Hello could someone answer this Important Question.. I would like to Order this and I was wondering if you 6-6.5 Inches thick at the base will this Unit work comfortably???
 
Hi,

The base of the [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words] device is 5 inches wide so if you're between 6 and 6.5 inches then the device will be to small for you.

I hope this helps

Regards

Darren
 
bigtimer;470513 said:
Hello could someone answer this Important Question.. I would like to Order this and I was wondering if you 6-6.5 Inches thick at the base will this Unit work comfortably???

Wow, if your base is 6-6.5 when flaccid, you've got it made...
 
Hi [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words],

I am from Singapore and I would like to order your product. I would like to know about ordering through Royal Mail. In your website, it state that it is not tracked and it take 25-30 days. Is there any possibility not reaching to me?
And I would like to know the result of the [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]extender[/words] are permanent or temporary?
 
Hi,

If you choose the Royal Mail shipping you still have to sign to confirm the the device has been delivered. If the parcel does not get delivered in the 30 days we will reship the device to you again free of charge.

I can advise that we can not claim that the gains are permanent as to claim this device has to have been available for over 15 year and the [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words] hasn't been.

However customer do advise the gains that they have seen have been permanent.

Regards

Darren
 
Hi Darren, I ordered through royal mail. The package still not delivered. Does that means I get a second chance?
SizeGenetics;471941 said:
Hi,

If you choose the Royal Mail shipping you still have to sign to confirm the the device has been delivered. If the parcel does not get delivered in the 30 days we will reship the device to you again free of charge.

I can advise that we can not claim that the gains are permanent as to claim this device has to have been available for over 15 year and the [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words] hasn't been.

However customer do advise the gains that they have seen have been permanent.

Regards

Darren
 
Hi,

I would recommend that you contact our customer support team, they should be able to sort this out for you.

The telephone numbers are:

UK- 0115 979 8446
US-1800 209 1670
International- 44 115 979 8446

There open Mon-Fri 9am to 6pm (UK Time)

Best Wishes,

Darren
 
Yes I tried, you said I should return the item for refund but you won't resend again.
Another problem is that the wrong courier that you or the one who assigned for the delivery to dhl. Since dhl refuse to deliver or return the package, without me paying their ever increasing hidden charges + custom duties and redelivery charges. There is no way I can have it release. I am not able settle with the custom officer since dhl refuse to disclose the department address or custom officer in charge.
Untill now I have not get my warranty refunded also.

SizeGenetics;472788 said:
Hi,

I would recommend that you contact our customer support team, they should be able to sort this out for you.

The telephone numbers are:

UK- 0115 979 8446
US-1800 209 1670
International- 44 115 979 8446

There open Mon-Fri 9am to 6pm (UK Time)

Best Wishes,

Darren
 
Hi Darren,

I have ordered [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SG[/words] [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]extender[/words] through MOF link today. In my invoice it shown as "SG1|ME1|PHDVD1" as description. And I choose Royal Mail as shipping to singapore. My invoice details are

Customer Number: [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SG[/words]-35674
Invoice Date: 2012-02-19
Invoice Number: 248010

But the username and password they give for [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Penis Health[/words] website is not usable. So Please help me to confirm my order and sent me the correct User Name and Password for [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Penis Health[/words] website. I am excited to start using my first [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]extender[/words]. Wish to receive it soon without any problem.

Best Wishes,
Phyo
 
Hi Darren of [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]size genetics[/words], I still have not get any confirmation on my refund nor a re-delivery. So can you give me a good reply or I'm just gonna wait another month while you keep quiet?
 
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