Yes I did email them 2 weeks ago and they replied:-
Hello
Thank you for contacting me
I am sorry that you have not yet received your order.
I can advise that I have forwarded your details onto our payments department to get more information on your payment.
I hope that this information has been helpful.
Should you have any further questions, please do not hesitate to contact me.
Regards,
Martyn Slack
SizeGenetics Customer Support
Support Phone Number: 0115 979 8446
USA: 1 800 209 1670
International: +44 115 979 8446
Company Address:
Suite 3A
Park Lane Business Centre
Old Basford
Nottingham
NG6 0DU
UK
Yesterday, I sent them an email but they didn't reply me.