hi Agust, i ordered my new
Bathmate x40 via the
MoS-link about 3 weeks ago. 1 day after the order was placed i received the shipping notification and a tracking number. a few days after that i traced the package with the royal mail delivery tracking service. it told me that the package is now in germany and will be handled by the local post service. this was a little over 14 days now. it´s very unusual for a package in germany to have that much delay. i used a post box as adress, since only Deutsche Post use these i figured there could be a problem if royal mail gave the package to another post service. i tried the track and trace service of every post service i know but the package couldn´t be found anywhere. after that i tried to write a e-mail to
info@Bathmate.de and
support@uplsupport.zendesk.com, but the e-mails couldn´t be received for some reason. next step: i wrote an e-mail to royal mail, but they had a warning notification that said there could be trouble with their e-mail system.... so basically i have no way of tracing the damn package. i just used the
Bathmate order status but it´s only telling me what i know already, the package should be somewhere in germany. at least now i´m assured that i didn´t get scammed somehow... since i can´t get in touch with the regular
Bathmate customer service could you help me please? order number: 276902 tracking number: RJ797492503GB