My Offical [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] Customer Service Review
Customer Service: 9/10
My reasoning behind an 8.5 is because communication would be great, then at times not so great. Especially IMO the times that would have been good to know what was going on with the whole process. Its notlike I hounded him either, 1 or 2 emails a week. The customer service rep I was speaking to was in the UK, even though I was forwarded to him from another [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]
Bathmate[/words] representative stating that he was the US contact. He was very professional, and even threw in a FREE [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]shower
strap[/words] for the inconvenience.
Shipping: 10/10
Considering it was shipped from the UK to the US, 6 days is phenomenal IMO.
Ease of Replacement: 10/10
Customer service rep asked for a few pictures, including the lot number of the back of the owner's manual and that was it. After he saw them he had no hesitation in getting me a new one, all he asked is that I ship the broken one back to the US office where I thought he was, but later found out he was wasn't.
New Item Compared to Old: 10/10
There was something wrong with the first [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]X40[/words] from the get go, because I had problems with holding pressure both with the comfort ring on and off, and even using the universal
sleeve in the shower. The only place the old one would work was in the bath. I shaved just before trying it for the first time as well. The new [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]X40[/words] was solid right out of the box, no issues at all holding pressure, AND I CAN USE IT IN THE SHOWER NOW! Which is what I was hoping for because the tub is a bit to small for me. I was a week outof trimming to when I tried the new [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]X40[/words].
Overall Experience:
All in all, I am very satisfied with the whole experience. From the time tracking said my broken [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]X40[/words] was delivered to the time I got my replacement was a day over 2 weeks I think. If the replacement was shipped from in country I wouldn't have been as happy, but considering that it came from over seas I can't complain. It turns out that the rep I was talking to from the UK about the replacement was waiting on word from the US returns department, which I guess he never got because he said after a week that he would just ship me one himself.
Time to get my swole on! LOL!