Discreet shipping ? yeah right.

Lest get this back on topic, sorry for the side show with that user. how can we help you, have you contacted DLD or Bathmate and addressed your concerns?

MAXAMEYES;455593 said:

You pretty much answered your own question when you wrote the word "CUSTOMS".
You live in Israel, arguably THE most security conscious society in the free world and you expect a package with unidentified contents to travel freely across and within your borders?

Come on man, what were you expecting?

And what prevented you from confirming how packages are handled in your country BEFORE you had one shipped to you?
I'm quite sure that, had you identified customs requirements and procedures, you would have had no doubt whatsoever what to expect.

I don't see how you could conceivably, rationally hold anyone or anything other than yourself responsible for your situation.

P.S. Alex78: Please, your ignorance is really, really obnoxious and far too visible. You ain't helping a thing and you really need to just shut the fuck up.

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Let's start by saying that I wrote my own cellhpone number in case a problem appears.
not my wife's. my phone number is nowhere to be found on package.
I should have been informed that customs apply here, and call me if there's a problem.
they should have told the delivery service aka DHL to remind them that eventhough there might apply customs taxes, they should still hold some sort of discreetion.
they should take responsibility for these actions and not the buyer himself like you stated. I should always be informed first, they obviously state that they keep discreetion at the highest level and I didn't see that they said except for Israel.

You ordered a Bathmate that has to go through CUSTOMS, which is a declaration of package...you did not realize this? Also, why would you let your wife get the mail when you were expecting a Bathmate?

doublelongdaddy;455602 said:

You ordered a Bathmate that has to go through CUSTOMS, which is a declaration of package...you did not realize this? Also, why would you let your wife get the mail when you were expecting a Bathmate?

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I didn't let her pick the mail, for some reason it was an express shipment, I didn't know that.
they called her cellphone while she was at work to pay for the Bathmate.. they didn't call my cellphone even once.
Weird since I didn't even give her cellphone number

I'm not attacking anyone here, i'm not even being offensive.
It just doesn't make sense. Remember, I didn't say the harsh words about "Bathmate"

No, no you didn't.

But you must realize that Bathmate deals with thousands of customers. They cannot possibly know who might be "embarrassed" by receiving a product that was purchased, by choice, by the receiver.
Bathmate is responsible for fulfilling YOUR order and shipping it to you according to the laws of YOUR country.
You, and you alone, are responsible for ensuring that any potential "embarrassment" be taken care of before you choose to set events into motion.
Their only requirement is to ship you what you wanted shipped.

As for the phone numbers? Well, DHL didn't invent your wife's cell phone account did they? It was provided TO them from someone who knew it.
Most likely scenario is that you gave them that number by accident or provided none at al concerning this package and they just used what number they had on record as being attached to your address.

And as far as the packaging and misplaced piece...

Find out what Israeli customs requires when it comes to international shipping.
I'm willing to bet your package was opened and contents verified as being both valid according to invoice and non-explosive.

I'd suggest you contact a customs office, or just research their procedures and requirements.
Either way, you have the product you desired to purchase: what do you expect in way of recompense?

dadab12;455606 said:

I'm not attacking anyone here, i'm not even being offensive.
It just doesn't make sense. Remember, I didn't say the harsh words about "Bathmate"

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dadab12;455606 said:

I'm not attacking anyone here, i'm not even being offensive.
It just doesn't make sense. Remember, I didn't say the harsh words about "Bathmate"

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No one is attacking, we are only surprised at this situation. This is something that I have never heard of happening. The thing is, it is what it is and I am so sorry you had to experience. For now I can only offer this apology and I will speak directly to Agust from Bathmate and get his reaction. It is all happy here and no attacking Just trying to do my job and make things right.

Mike, yeah what is done is done.
Max, youre being way over protective towards the company and DHL, I always give my cell phone number, the delivery guy must have dialed some kind of information service and asked the phone number by my last name and my wife was on the list 1st.
They try to avoid these kind of scenerios and they advertise it on their site so they don't just ship like you say they do.. and they must pay attention to these things and have better communication between them and the outside company such as DHL.
there's no question about that and I wish to have further business with them but the thing that happened today is extremely bad

No, I'm not even attempting to protect anyone. I'm trying to get you to recognize that there is no real substitute for personal responsibility.
Like I say; a little research can be a lifesaver. And can potentially avoid a lot of heartache.
In the near future, and once your initial embarrassment subsides I think you'll be able to see where you could have taken action before the fact in several instances and forestalled many of these problems.

It's easy to take it as granted when youre being promised that everythings gonna be okay for that matter.
especially when your only support is by mail and it takes couple of days so you don't have the opportunity nor the time to ask these questions,
I did what anyone in my situation would do. what you and I are saying is great and all but I need to see what Bathmate representive has to say

dadab12;455625 said:

Mike, yeah what is done is done.
Max, youre being way over protective towards the company and DHL, I always give my cell phone number, the delivery guy must have dialed some kind of information service and asked the phone number by my last name and my wife was on the list 1st.
They try to avoid these kind of scenerios and they advertise it on their site so they don't just ship like you say they do.. and they must pay attention to these things and have better communication between them and the outside company such as DHL.
there's no question about that and I wish to have further business with them but the thing that happened today is extremely bad

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I am kind of confused on the DHL, don't all packages ship via Amazon.com?

For future reference, should the need ever arise.

Israeli Department of Customs and VAT

http://www.gov.il/FirstGov/TopNavEng/Engoffices/EngAuthorities/EngTaxes/

MAXAMEYES;455632 said:

For future reference, should the need ever arise.

Israeli Department of Customs and VAT

http://www.gov.il/FirstGov/TopNavEng/Engoffices/EngAuthorities/EngTaxes/

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I guess this could be a reason many companies do not ship to Israel. I am assuming that if I shipped to you, dadab12, they would have done the same thing. We need to find a better process to get product to the entire world without such bullshit. Oh well, I am so sorry dadab12 for your issue, I can offer you a free membership to the site if that helps a bit. If you have any issues with the product please let us know in the customer service forum.

Fucking Israeli bullshit, Amazon don't ship to Israel either...
let's be more positive for now till I get a reply from Bathmate.
just got out of the X-40 now, sheesh this thing is big.. couldn't get an erection though got to 160 flaccid but that's it.
I love the feeling though it's relaxing right?
I hope I fixed the valve thingie correctly

TheDong;455637 said:

"Discreet shipping" is what Bathmate preaches on all forums they post on & it's all over their website(s). Bathmate dropped the ball not the op. Maybe they can make it up to this customer somehow. Sucks that happened to you



Hypocritical much?



Its not called over protective, it's called being a nutsack rider.

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It happened though, someone fucked up and it wasn't me now we gotta think forward and figure things out.

Could you guys help me with fixing the valve?
the the spring, the O-ring, and the valve body was not attached to the X-40.. they were all unassembled, how do I reassemble them properly?

dadab12;455585 said:

nope she didn't.
looked at that also but that's not it.
On the DHL Express full description of contents it shows : "BATHROOM PUMP NON ELECTRIC"
I was also charged with 25$ taxes which my wife payed for while I was asleep.
On the DHL BOX there's a sticker of Customs Declaration that states again : "Hydropump non electronic"
So you can't miss it.
could the Moderator move this thread to customer support please?

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I gotcha fully now. That is really bad for them to do this and embarrassing. It needs to be sorted. I will contact Agust now and have him contact you ASAP.

doublelongdaddy;455602 said:

You ordered a Bathmate that has to go through CUSTOMS, which is a declaration of package...you did not realize this? Also, why would you let your wife get the mail when you were expecting a Bathmate?

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Yes but to be fair Mike the customs form can be 'fiddled' very easily and especially with adult stuff they never put down what it is. All they had to do in this instance was list it as a plastic tube or tube for ice cream production but I sense reading between the lines they are very straight laced and wont do this, which is a shame because if this happens many times they loose customers and humiliate people in the process. I know 100% I would be furious if this happened to me, granted I have no women in my life but people I'm at home with can easily check my mail such as parcels when I'm not home to collect.

Israeli by t he way is VERY STRICT on all imports and hence why this may have occurred more like it has. The Israelis and no dis to any Israelis here on the forums, but they as a country are very hostile and suspicious to outsiders ... obviously nothing different with customs as they go through everything opening boxes and looking at it all. They used to, dont know if they still do have the most secure airlines in the world so most probably they have the most secure bloody customs

I've had stuff sent to me from Israel no problems at all albeit it takes longer then having it sent to me from Singapore and thats quicker for me. I think because of what Israel is in the world currently and the hostile suspicious nature of the country it will always have these problems and unless your willing to have stuff shipped offshore your going to have to put up with it. Offshore locations could be Cyprus or Lebanon but again I dont know how easy they are for you, and/or if Israelis go to them. Cyprus is across the water.

REDZULU2003;455653 said:

I gotcha fully now. That is really bad for them to do this and embarrassing. It needs to be sorted. I will contact Agust now and have him contact you ASAP.

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Heh thank you mate, glad that there are so many nice people over here.
The thing is, it's not like I didn't check the mail or anything, it came by a total surprise if you followed the thread.
I put the blaming finger towards my wife now for not understanding me, just for figuring what to say with more thought, it gives me some time.
I opted to sleep in a different room, but don't worry guys! nothing serious just embarrased and I don't wanna be facing questions before I go to sleep.

Yeah, the major population of Israeli people are tough, impatient people. but there are lot of genuine guys too!!