Well another problem... not with my order but with someone who fits the acronym "SFB". OK here is the story...
As we all know I sent in an order on
FRIDAY that was rejected because of an un-confirmed paypal email address on
MONDAY. I sent in a new order after getting a refund that same
MONDAY. Its
TUESDAY now and I send an email asking for the tracking number (as they say to do on their website) and get this F'n email from someone there (its from Mr. SFB).
first my email to them
I would like tracking info for the order I placed on monday evening #-------
Thanks,
------- ----
now the email reply I got
Dear ------,
thanks for the purchase, we have tried contacting you and have also refunded your paymnet, you would need to send the paymnet from a paypal confirmed shipping address or you can call us toll free 866-570-7772 to use a credit card that we would ship the item to the cards verifyable billing address
thanks
customer service
Keep in mind that this is 1 day after the fact my payment was refunded
AND a new order was sent in. I even used the new tracking number in the email and got that as the reply! I called in and tell SFB the same thing as in the email but make sure he
CHECKS the invoice numbers and got a tracking number. Now either he gave me the wrong number or I wrote it down wrong so I have had to send in another email asking for the tracking number
AGAIN. Hopefully this time I will get it.
Just blowing off a little steam
Is it too much to ask to check the numbers and never make ASSUMPTIONS? Maybe even lookup the numbers so that this doesn't happen?? You know I've had jobs where if I ever sent an email like that to someone I would been fried and kicked out the door or at the very least I would have had this "mistake" made "public" to everyone and been a little embarrased at the work place
! It would never happen to me tho I would always double check myself