phallosan service soon to be greatly improved

DLD... Just curious, when you say taking over...

You mean you're going to be responding to ALL technical inquiries from any customers for all of PF?

I'm not doubting you here at all - just surprised as Julian is more active on another board, and would be a great coup if you essentially took over the "contact" for all their support. (Julian seems to be a stand-up guy though from what I can tell, so not wishing him any ill-will here)
 
gnome2;653375 said:
DLD... Just curious, when you say taking over...

You mean you're going to be responding to ALL technical inquiries from any customers for all of PF?

I'm not doubting you here at all - just surprised as Julian is more active on another board, and would be a great coup if you essentially took over the "contact" for all their support. (Julian seems to be a stand-up guy though from what I can tell, so not wishing him any ill-will here)
Click to expand...

I mean I want to take over all the stuff he does not deal with. Things like orders, warranty, answering questions, etc. Julian should really take more time to spend here at MOS but he doesn't so we need to do something to keep customer service high.
 
doublelongdaddy;653791 said:
I mean I want to take over all the stuff he does not deal with. Things like orders, warranty, answering questions, etc. Julian should really take more time to spend here at MOS but he doesn't so we need to do something to keep customer service high.
Click to expand...

Yeah that's great. I mean you guys treat this like a full time job, and you have this obsession with quality support... So I know you'll bring your A game to this.

At this point I'm just awaiting details on their next line up of products before taking the plunge.
 
gnome2;653839 said:
Yeah that's great. I mean you guys treat this like a full time job, and you have this obsession with quality support... So I know you'll bring your A game to this.

At this point I'm just awaiting details on their next line up of products before taking the plunge.
Click to expand...

No doubt, we would bring a huge element to a good product that is just failing in Customer Service. I am still waiting to hear back from LIGHTNING.
 
gnome2;653839 said:
Yeah that's great. I mean you guys treat this like a full time job, and you have this obsession with quality support... So I know you'll bring your A game to this.

At this point I'm just awaiting details on their next line up of products before taking the plunge.
Click to expand...

It's a full time job.
 
So does that mean you can tell us what the new products that are supposed to be coming out are!
 
ma999;654196 said:
So does that mean you can tell us what the new products that are supposed to be coming out are!
Click to expand...

We have heard no word about new products. There will not be a new Phallosan as it was just updated over the past 2 years. Once I know you guys will know.
 
Thank you for making an honest effort to go out of your way to correct their faults DLD. That truly says alot about your character and how devoted you are to seeing your members succeed.

I hope these issues do get resolved and that lightning takes things by the horns.

And honest suggestion is for them to have a complete parts page on their website. where we can buy stuff in case it breaks.

That's really all I need. I think it's pretty clueless of them to assume some plastic parts are going to last forever or that accidents do not happen.
 
timber1981;654415 said:
Thank you for making an honest effort to go out of your way to correct their faults DLD. That truly says alot about your character and how devoted you are to seeing your members succeed.

I hope these issues do get resolved and that lightning takes things by the horns.

And honest suggestion is for them to have a complete parts page on their website. where we can buy stuff in case it breaks.

That's really all I need. I think it's pretty clueless of them to assume some plastic parts are going to last forever or that accidents do not happen.
Click to expand...

Thanks but I am getting frustrated because I still have not heard back from them! I want to be able to help the users here with the same customer service they have come to expect. I am on the horn again directly after this message to send another email, phone call and private message.
 
MoS-Newbie;654625 said:
Yesterday I wrote an E-Mail to their address service@phallosan.com and I already received an answer. I really don't know what takes them so long for some of you guys.
Click to expand...

Maybe our insistence is finally getting through to them!
 
I shit canned my entire phallosan kit. It is in a landfill now. I'm done wasting my time on a foreign company that can't stand behind their products.

Tomorrow I'm going to order a phallogauge. It is 1/3 the price, does the same damn thing, and they are based out of texas.

I suggest anyone considering a phallosan to save a couple hundred bucks and do the same.
 
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