Delivery problems and charges.

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SiPana

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I am from Malaysia. Ordered my sg almost a month ago. Now it is still stuck at the custom. Dhl is charging me $20.00 and the import customs are charging $16+.++. So anyone from Malaysia have gone through this? I have ordered hundreds of items. Never heard of these import duties or handling fees before then. But for dhl, this my first time.

All I did was just asking for royal mail and paid extra for discreet packaging.
But the package came in from dhl. Import customs are asking all sorts of questions regarding the package that sg tag as training equipment. I hope they don't think it as a training gun!

I started this thread so that this questions won't be lost some where in the forum. Mos search engine could not manage to answer or find what I ask for.
 
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If this helps at all I do alot of online ordering and if I buy anything from a store outside of my country I always paid duties but I find UPS to be the most expensive with there charges for some reason. My sg came in today and i had to pay just over 35 bucks.
 
They are called finas permit in Malaysia. Its a film censorship that is charging me $80 for permit and another $80 for handling. I have items coming in from the US, ENGLAND, THAILAND, CHINA, TIBET, ETC. I have bought cameras, video cameras, dvds, magazines and a few stuffs that includes cds or dvds or instruction cds and stuffs. I can tell you that, for all six years. I have never encountered any tax except the gas price to the post offfice to collect my package. And its my first time in history that I have an encounter with dhl and my first time that I am being charged.

So I googled For Finas permit.
http://forum.lowyat.net/topic/1806247/all
 
I have no idea but in Canada if u order something out of the country and you buy it at a store you most likely will be charged duties.
 
Thanks for reading my post. It seems that Malaysia is not the only country. And I truly believe what they say is true. Especially their tracking info was not up to date, hidden charges and poor communications. They actually flared at me for asking them to break down the details of the charges. For my items they took 2 to 3 days to update me that its "clearence delayed". I have used fed-ex 4 times. For twice, my items got delayed for more than 1 week. I was told that they could not contact me. The customs have stopped 4 pcs of my sword and 3 pcs of dagger. I thought it was confisticated, since it was illegal to enter my country without arms and weapons permit. To my surprise it arrived on the second week. I was not charged a single cent.

http://www.consumercourt.in/postal-services/4059-complaint-about-dhl-courier-hidden-charges.html
 
I ordered to send with royal mail. Sizegenetics send it through Dhl. They say it would reach me faster. I was charged $180. It is who's responsibility? I pleaded sizegenetics to have it sent back, and resend again (royal mail or registered mail) once the returned package reach them.
But they insisted that I should be responsible for any handling and duties. If I were to send it back, refund is my only choice. They would not send it again.

http://www.dooyoo.co.uk/transport-automobile-services/dhl/reviews/
 
To Malaysians who wanted to order items. Avoid dhl.

I have asked for the Custom form to be emailed to me. Yet without any legitimate forms or slip from the tax department.
They are charging me with a few typo calculations done by themselves. This is only the first part. After 3 days of waiting, I still have not received the rest of the details.

shafts - 3.56

plastic base - 7.13

plastic end cap - 7.13

silicon strap - 3.56

silicon string - 3.56

online tracking - 10.69

fitness instruction DVDs - 1.07

locked box - 0.36

booklet - 1.78

24 mth warranty - 11.05

36 mth warranty - 14.26

Estimated - 64.15
 
Jinwei:
It's still at the Malay 'sian' custom. I think they are gonna open it and the DVDs will go through the censorship check. There, a few more duties charges. Which I am still unsure of the new additional charges cos my package is still in there. But what I am very sure is that starting next week, they will be charging myr50 per day until the items is released.

I didn't choose dhl cos there has been a lot of comment on dhl's hidden charges and releasing the package to unknown person. Sg says those are duties and I am responsible for them. They send through dhl cos, it will reach me faster.

Since this is my first pe products I am not sure if it will work. What I know there is a lot of complain about pain after sometime with the new model.

Try asking penimaster, they seems to be more professional about their product. More comfortable. I find their online support, have answered almost all of my questions. The cons. The rubber sleeve is more sensitive than I thought, which cost extra 6euro per 5 sets. And then comes the price.
 
SiPana;470444 said:
Jinwei:
It's still at the Malay 'sian' custom. I think they are gonna open it and the DVDs will go through the censorship check. There, a few more duties charges. Which I am still unsure of the new additional charges cos my package is still in there. But what I am very sure is that starting next week, they will be charging myr50 per day until the items is released.

I didn't choose dhl cos there has been a lot of comment on dhl's hidden charges and releasing the package to unknown person. Sg says those are duties and I am responsible for them. They send through dhl cos, it will reach me faster.

Since this is my first pe products I am not sure if it will work. What I know there is a lot of complain about pain after sometime with the new model.

Try asking penimaster, they seems to be more professional about their product. More comfortable. I find their online support, have answered almost all of my questions. The cons. The rubber sleeve is more sensitive than I thought, which cost extra 6euro per 5 sets. And then comes the price.
Click to expand...

Ic, u only bought the SG system? Do you hav buy any other things? When can u get back the SG systems? I wanna to buy a pe system too but dun knw which brand is better. you bought the pe system through SG official site or mos member discount's link?
 
Yes, I bought it through here. But after Additional charges. I should have got the vac system or penimaster. As you can see from above dhl have come up with charges that I have never heard in my international import. I you got some money. Try penimaster. If you want to save vac. Both seems painless. If you want it free. Do DIY with your hands (mos system).
 
Hi,

I can advise that when you import items into your country there may be customs charges applied, this is with all items not just the SizeGenetics device.

i ck your device is being returned to sender as you would not pay the customs charges.

The charges applied are not applied by us they are applied by customs and they can choose to charge what ever they wish.

Regards

Darren
 
I know what is custom charges. But if you have FOLLOW what I, the buyer have instructed. I would not have got the charges anyway. Cos I never did. I have also left a message that just a normal registered mail will do.

As a customer, you promise privacy. If I am the customer that the name you just shown to everyone. I would be pissed.

Since you can't "work around" with royal mail. Your only choice is to "work around" with dhl with all the stupid charges.
So is this a Free delivery or a scam. Let the buyer decides.
 
Bros, have you ever paid duties that cost more than the item itself. Plus you are still not sure if it is the correct or working items. Would you be ok with that? DHL will be charging me about usd16.6+ per day for stocking fee. It is due to the Finas permit that might take more than 14 days.

14 days x $16
$224 + $60 custom duties with dhl handling fees
Total : usd$284

For an item of usd165. I have to pay another usd284 (and still adding $16 per day)
It still doesn't makes sense cos mr Dominic stated that the item cost usd180.
 
I really am very disappointed with the way sizegenetics handle the whole situation. They have not refund my money yet. Even the warranty that I paid extra for.
 
SiPana I'm sorry for this and I understand where your coming from. As I understand it did you ask for the item to be sent as unregistered and with a lower value price so it avoids the OTT custom fees? thats how I read it and your angry 'cos the seller sent it via DHL and they hammer the fee's on?

I know that many sellers dont like devaluing or not declaring the real price, I often dont purchase from them if this is the game they play as the custom tax is a nightmare and way OTT. Why the fuck should people pay all that for the odd item? sure if your buying loads to sell you should pay tax but not the odd item.
Size-Genetics should refund you in total for this and I'll send 'um a message. Let us know when you get this refund via this thread.
 
Thanks for hearing my plea. I kind of not blaming sizegenetics. But I am just very very disappointed. After all the fuss / hype and comparing between best of the best. This thing cost me a few months of pocket money struggle. I just thought sizegenetics are professionals and I wanted to get my first pe from them.

Now sizegenetics are just an irresponsible crook. They blame me although they delivered using a wrong courier. To make it worst the timing of the arrival is during the Asian holiday season. Minus dhl slow paced and 5 working day attitude. 1 month finished sooner than I thought. That is why I got the 1 month stocking penalty.

All they can say is Buyers are responsible for the custom duties. Not a word of "sorry we send the item through the wrong courier".

Sizegenetics, is that how you show everyone how professional you are?
 
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