Delivery problems and charges.

Hi,

We're sorry that you've had to pay customs charges on your parcel, however we can't say which parcels customs will choose to add charges to and they wont tell us which parcels they will be adding charges to.

I'm also sorry that the device was sent during your holiday season this is not something we would have done to offend you.

Your shipping would have been upgrade to DHL to try and get the parcel to you quicker I'm sorry this backfired in the end.

Regards

Darren

Dhl is not an upgrade for me here. They are the middle man. They came up with all sorts of charges without showing real prove. I ask for custom receipts. All they showed me are fax papers from one dhl branch to another branch. I don't understand why am I being charged even for the locker box.

If this is just a normal registered mail. I can break throught the middle man barrier. And settled the charges face to face with the immigration customs. They should know me by now, because all my imports are through the same custom officer. Which will be retiring at the end of this year.

Please give me back my money.

SizeGenetics;472314 said:

Hi,

We're sorry that you've had to pay customs charges on your parcel, however we can't say which parcels customs will choose to add charges to and they wont tell us which parcels they will be adding charges to.

I'm also sorry that the device was sent during your holiday season this is not something we would have done to offend you.

Your shipping would have been upgrade to DHL to try and get the parcel to you quicker I'm sorry this backfired in the end.

Regards

Darren

Click to expand...

Have you managed to obtain your SG? or is this such a problem that you cannot retrieve it? If its the latter then surely you should be refunded but if you do have the SG then sadly its what the guy before you posted says. I'm not agreeing with the courier, what they do (done) but it happened. Let us know if you HAVE the extender now or still TRYING to get it, because if you cannot get it then you must have a refund surely.

I will not be getting my extender. The cost have tripled. Since yesterday, dhl says its still waiting for approval. Plus today is Saturday, dhl is not working today. The customs only wotk half day today. By next Monday additional usd16.++ x 3 will be charged. Excluding custom tax and Dhl handling charges.

Then you should contact your credit card company or bank and have them reverse the transaction based on hidden fees from the courier, you were not to know and its something you have never noted before and so its not fair. Yes I get what the other guy says regarding custom fees and know all about them BUT you asked for this to be unregistered mail in the order, it didnt and instead was registered via a tricky dispatcher and hence you have all these fee's incl. IF you were told upfront, that you would incur potentially massive fee's it would be your own fault now, but as I understand it you had no idea from past experiences am I correct? its not simply a case of import taxes here but poor coms on the end of the seller. I say phone the bank and explain it to them, have the thing refunded and your not being a cunt and taking the device as its held up in customs, if the company wants it back then suggest they ring where it is you are and have customs send it back ... they DO THIS.

Bro, thanks for your suggestion. The banks are closed for the weekend too. I try your suggestion once they are open.

My credit card Company says they cannot do anything since its completely legit transaction. They ask me to contact the seller for refund. But Darren of sizegenetics has not reply nor refund anything yet.