The business I run isn't much different than yours its just "Music production" and I ship all over the US as well as international. When i ship something in the US It doesn't take more than 3 days(im in the Us aswell) Even if Im sending something to the Eascoast (im mainly on the West)
Shipped off Friday
Sat
Mon
Tues
Wed
I've checked my Spam Box (did a search in it) I really have only 1-2 replies.
Your email goes into my direct inbox in a folder.I can understand running a business by yourself I've been doing it since i was 17. People get concerned when they don't get a reply with in 48hours.
100's of emails a day I can understand that my business is the same exact way but if im going to take more than 48 hours to reply so someones email i notify everyone letting them know what i have on my plate so there is no questions as to why Im not replying to my clients.
Now i do see a new email (today to be exact) It says my
Dvd will be shipped on the 24th well i made my purchase on the 15th or the 16th (thats a tuesday or a wednesday)
I emailed you asking when the
DVD would arrive you told me it would be sent out on friday that would be the 18th.
So getting the email stating its gonna be shipped tomorrow is upsetting and misleading.
Again I do know what its like running a popular online business I do production for labels, run a tutorial site have over 5,000 members (dvd clients and vip members myself) and i do sound designing for sound companies
You have to communicate with people. When you're dealing with people's money you have to keep them informed.