Comfort ring coming off , but no reply from Bathmate

When it falls off, gotta glue it man. I had my X-40 a year, the pad fell off the first 3 months, you can pump without it. I need a new X-40 period. The comforts in life sometimes are luxuries we take for granted, you have to do what you can to make it work.
 
I've sent emails and photos to peter and Bathmate support as was requested and its been almost a week and not heard anything back.
 
Jek;415543 said:
I've sent emails and photos to peter and Bathmate support as was requested and its been almost a week and not heard anything back.
Click to expand...

Dear all,

I contacted the factory manager, met with the Directors and raised all of your concerns regarding the Comfort ring coming off. We have now come up with a very simple solution to help you all out that have this problem regarding the Comfort ring as follows:

1. Kindly photograph your unit showing the detached Comfort Ring.
2. e-mail it directly to joe@ultramaxproducts.com (The managing Director)
3. He will then examine the photos and send you a new unit free of charge.
4. In some cases he might ask you to send them back to more detailed examination.
5. We (UPL) will send the replacement from our US stock so you dont have to wait for a UK shipment.
6. Please CC me at ga@Bathmate.eu as well gentlemen.

Kind regards,

Agust
 
Thanks DLD , I just sent my email and photos in to the address you have given. I love the Bathmate, but becoming very disappointed in the support
 
Almost 2 weeks now since I sent the photos in to peter, still no response from him or Joe, "sigh"
 
"Sigh" sent information and photos yet again for the 4th time. I've become very disappointed in the service. I've not even recieved any acknowledgement to my emails whatsoever .
 
I feel your pain guys, I sent pics of my faulty ring in months ago and was asked to send the Bathmate all the way to the UK. Instead of being without it for weeks I decided to try and fix it with different super glues which havent worked well and Im pretty much maxed out at the base so when the base ring is faulty the plastic really digs into the skin.. frustrating because when the thing is working its a hell of a device... now its falling off again... boo.
 
Just asked Agust to look into this
 
I do know that those that have CCed me, so I have been able to follow up have been sent directly from the factory. It may take 2-3 weeks for the unit to arrive from there so hold on guys. Just in case email me and I will talk to Jessica on Monday morning.

Agust
 
willy3;417950 said:
How long is the warranty again???
Click to expand...

I think it is 90 days but I will check for you to be sure.
 
3 months later of trying to get a replacement and doing everything asked multiple times I had to contact the factory one more time to find out the status of my shipment after being told 2 weeks ago it was being sent I find out " the shipment was lost and another was sent out today" I have a strong feeling it was not sent out 2 weeks ago and just sent yesterday. What a nightmare this has been.
 
Mine was coming off as well so I super glued it.....and now there is a sharp ridge on the bottom that digs into my junk :(
 
If they are making these mistakes with sending out items its not good but from my own one experience with them during December 2009 I had no trouble at all from the UK factory. These seals however are the thorn in the side and MUST be sorted out. Its a shame other HydroPump makers aren't around to give the Bathmate more competition and than they would clean the game on the seals. I do like Bathmate and recommend them but if these seals keep falling apart its not good ... not good image at all!
 
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