Comfort ring coming off , but no reply from Bathmate

REDZULU2003;420538 said:
If they are making these mistakes with sending out items its not good but from my own one experience with them during December 2009 I had no trouble at all from the UK factory. These seals however are the thorn in the side and MUST be sorted out. Its a shame other HydroPump makers aren't around to give the Bathmate more competition and than they would clean the game on the seals. I do like Bathmate and recommend them but if these seals keep falling apart its not good ... not good image at all!
Click to expand...

I agree, i criticized them before saying that being alone is not good since they can afford anything, but Bm is just a new product surely they will make minor adjustments even tho my suggestion was that the black rubber should be on the top thus preventing cuts and bruises!
 
Alex78;420544 said:
I agree, i criticized them before saying that being alone is not good since they can afford anything, but Bm is just a new product surely they will make minor adjustments even tho my suggestion was that the black rubber should be on the top thus preventing cuts and bruises!
Click to expand...

They are a rather new company and modifications will happen to make the unit better. Out suggestion thread is really helping them with these decisions.
 
Zathora_8;421450 said:
do we need to send other info [besides the e-mail directly to joe@ultramaxproducts.com (The managing Director) and CC Agust at ga@Bathmate.eu]

other info such as the
1. receipt
2. order number/model
3. phone number
4. address
Click to expand...

Dear all,

I contacted the factory manager, met with the Directors and raised all of your concerns regarding the Comfort ring coming off. We have now come up with a very simple solution to help you all out that have this problem regarding the Comfort ring as follows:

1. Kindly photograph your unit showing the detached Comfort Ring.
2. e-mail it directly to joe@ultramaxproducts.com (The managing Director)
3. He will then examine the photos and send you a new unit free of charge.
4. In some cases he might ask you to send them back to more detailed examination.
5. We (UPL) will send the replacement from our US stock so you dont have to wait for a UK shipment.
6. Please CC me at ga@Bathmate.eu as well gentlemen.

Kind regards,

Agust
 
Has anyone received a replacement unit yet? If so how long did it take? Im not in a hurry, Im just going on vacation soon and dont want to miss the delivery.
My ring started to come off just this week.
 
Mine is coming off too after 2 months and I can't find my order number or anything. Does anyone know if they need this info or am I screwed? Anyone found a simple solution to glue it back together??
 
vovmoney;422811 said:
I used krazy glue on mine and no problems with it ever since
Click to expand...

cool I'll give that a shot. I read people say it didn't work though?
 
Just finished my evening session... what did i see when i put it back in the cupboard? The comfort ring coming unstuck. Nooooo!

Living with others at the moment so it's unsafe to order a new one or get a replacement from Bathmate. I'll grin and bear it... or grin and glue it.
 
Any idea where to get new comfort pads? I can't seem to find any, i'd rather get a new pad over a new Bathmate, i like this one.
 
I used to be worried about the comfort ring. When I noticed it was loose I tore it off and it ripped. Now I use it without the comfort pad and just lube the base with vaseline and It works better than with the comfort pad.
 
Yeah for some odd reason the Bathmate only gets better w/o the comfort pad. You can always buy the pump sleeves for added comfort but I found no need. The vaseline is also easier to clean off the hard rubber than the comfort pad. Also noticed that my balls were more comfortable during long sessions which is weird. I was so worried about the comfort pad becoming loose. Its such a relief that I didn't need it after all, but it's insane that it actually got better! Wonderful product... :)
 
Hmmmm. I just used the Bathmate without the Comfort Pad, i used the Vaseline seal that we were speaking about a few posts up. It's good, it gives a good suction, but i couldn't get it as good as the comfort pad. Maybe that was just me? Maybe i didn't use enough Vaseline?

I could get to about 185, but before the ring came off, i was at 195, however without the Comfort Pad, the Bathmate is a tiny bit shorter, so effectively i should be getting a higher measurement because of the lost length of the Bathmate, however i was getting less than i was with the Comfort Pad on. I'll try again tonight and i'll cover that bad boy in Vaseline.

How are the Hardcores with the Vaseline seal?
 
Medicating;424374 said:
Hmmmm. I just used the Bathmate without the Comfort Pad, i used the Vaseline seal that we were speaking about a few posts up. It's good, it gives a good suction, but i couldn't get it as good as the comfort pad. Maybe that was just me? Maybe i didn't use enough Vaseline?

I could get to about 185, but before the ring came off, i was at 195, however without the Comfort Pad, the Bathmate is a tiny bit shorter, so effectively i should be getting a higher measurement because of the lost length of the Bathmate, however i was getting less than i was with the Comfort Pad on. I'll try again tonight and i'll cover that bad boy in Vaseline.

How are the Hardcores with the Vaseline seal?
Click to expand...

the hardcores are the same for me without the ring but it isn't as comfortable because the ridges are kind of sharp and dig in a little.
 
n8dogg;424402 said:
the hardcores are the same for me without the ring but it isn't as comfortable because the ridges are kind of sharp and dig in a little.
Click to expand...

Have you tried the penile sleeves?
 
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