Comfort ring coming off , but no reply from Bathmate
- Thread starter kilikini
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- Feb 11, 2010
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For someone who just went through the nightmare of Bathmate support I can tell you that it takes awhile for a reply, if you don’t hear back today I would send them another email. The warranty I believe is good for a year. Some forum members have used a rubber cement that’s used on aquariums, since its water proof.
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Contact: peter@Bathmate.eu, he is our customer service rep
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- Jul 1, 2004
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- Jun 17, 2006
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Mine just started coming off also. It's been 6-7 months. There must be a way to just glue it. What would be the best way to go about this? Someone must have some insight.
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- Sep 8, 2004
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I had this issue start to happen with both of my Bathmates. I tried using this glue to work but I didn't have any success because it wasn't water proof. I stopped by a nearby Home Depot and couldn't find the right glue. I was just kind of winging it with the DIY fixing. I had the same issue with my X-40 a few months after my X-40 comfort strip failed. I thought it might have been a combination of doing Bathmate stretches in the hotter bath water which loosened the glue. I'm sure that there was a good seal there before I started applying extra pressure like that. Either way, I'm thinking of just buying some foam and doing the aquarium thing others have used.
Why don't they just get ride of the comfort strip and move something more along at a plastic gel cushion or something that's like soft silicone? I know that might be harder to fabricate but i have a feeling that it might be more comfortable and temperature resistant than the foam comfort strip.
Why don't they just get ride of the comfort strip and move something more along at a plastic gel cushion or something that's like soft silicone? I know that might be harder to fabricate but i have a feeling that it might be more comfortable and temperature resistant than the foam comfort strip.
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- Dec 15, 2008
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Dear all,
I contacted the factory manager, met with the Directors and raised all of your concerns regarding the Comfort ring coming off. We have now come up with a very simple solution to help you all out that have this problem regarding the Comfort ring as follows:
1. Kindly photograph your unit showing the detached Comfort Ring.
2. e-mail it directly to joe@ultramaxproducts.com (The managing Director)
3. He will then examine the photos and send you a new unit free of charge.
4. In some cases he might ask you to send them back to more detailed examination.
5. We (UPL) will send the replacement from our US stock so you dont have to wait for a UK shipment.
6. Please CC me at ga@Bathmate.eu as well gentlemen.
Kind regards,
Agust
I contacted the factory manager, met with the Directors and raised all of your concerns regarding the Comfort ring coming off. We have now come up with a very simple solution to help you all out that have this problem regarding the Comfort ring as follows:
1. Kindly photograph your unit showing the detached Comfort Ring.
2. e-mail it directly to joe@ultramaxproducts.com (The managing Director)
3. He will then examine the photos and send you a new unit free of charge.
4. In some cases he might ask you to send them back to more detailed examination.
5. We (UPL) will send the replacement from our US stock so you dont have to wait for a UK shipment.
6. Please CC me at ga@Bathmate.eu as well gentlemen.
Kind regards,
Agust
- Joined
- Dec 22, 2008
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- 10
mine was coming off as well and i just used Gorilla Glue "Precision Glue Pen"...its the clear stuff and its been working fine for the last 2 weeks.
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- May 19, 2009
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- 124
Mine recently fell off as well. Per the recommendations, I contacted this Joe guy at maxultraproducts.com and CCed Agust, including my photos of the detached comfort ring.
Does anyone know what the usual turn-around on this is? I recently started reusing my Bathmate and was on a pretty good program (good PIs) and then this happens... typical.
- Doug
Does anyone know what the usual turn-around on this is? I recently started reusing my Bathmate and was on a pretty good program (good PIs) and then this happens... typical.
- Doug
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