BathMate support, still a work in progress?
- Thread starter kast
- Start date
-
- Tags
- bath mate bath-mate bathmate bathmate goliath bathmate herc bathmate hercules bathmate hydromax doublelongdaddy hydro max hydro-max hydromax hydromax extreme hydromax x20 hydromax x30 hydromax x30 xtreme hydromax x40 hydromax x50 hydromax xtreme posts progress question results shower suction support x20 x30 x40 x50 xtreme
- Joined
- Feb 11, 2010
- Messages
- 246
truant;411409 said:
Yup!
Here's a few helpful tip for you.
1: Keep the original order email; even if it's almost a year after purchase, it seems it's needed for a replacement.
2: Use the warranty card that comes with the Bathmate as emergency toilet paper if needed, looks like this card is useless when trying to get a replacement unit.
3: KEEP THE ORDER EMAIL!!!
-Erick
- Joined
- Feb 11, 2010
- Messages
- 246
Hey Pete,
I have to say this is becoming a source of serious aggravation. I purchased my unit before MoS had a contact within Bathmate, and it was ordered from the Bathmate.us website. I've sent in both a picture of the problem, along with my warranty card. I'm at a loss as to why you need an order number to replace my Bathmate. The lack of communication, too me, is unacceptable, and the fact that you have failed to address my warranty card as being proof of purchase is infuriating. Forum posts and emails with one liners about "Your working on it" add little comfort to your costumers, and clearly shows where Bathmate is lacking in customer support.
It’s a shame that after almost a year of use, and some good results, that my opinion about the Bathmate product is spoiled not by the device itself, but by the Bathmate company.
-Erick
I have to say this is becoming a source of serious aggravation. I purchased my unit before MoS had a contact within Bathmate, and it was ordered from the Bathmate.us website. I've sent in both a picture of the problem, along with my warranty card. I'm at a loss as to why you need an order number to replace my Bathmate. The lack of communication, too me, is unacceptable, and the fact that you have failed to address my warranty card as being proof of purchase is infuriating. Forum posts and emails with one liners about "Your working on it" add little comfort to your costumers, and clearly shows where Bathmate is lacking in customer support.
It’s a shame that after almost a year of use, and some good results, that my opinion about the Bathmate product is spoiled not by the device itself, but by the Bathmate company.
-Erick
- Joined
- Jun 3, 2003
- Messages
- 20,066
Good to see a company taking such steps to make sure a problem is solved.
- Joined
- Jul 1, 2004
- Messages
- 113
- Joined
- Jul 1, 2004
- Messages
- 113
Hi pete, fyi my ticket id is 11023.
- Joined
- Feb 11, 2010
- Messages
- 246
So just a quick update.
Joe finally approved my new device about a week ago, and I received it yesterday.
So I guess the question still lingers, is the end result enough to let the hassle, and aggravation of dealing with support subside? I feel the end result, while what I wanted, doesn’t fully wash the bad taste out of my mouth, and I'm still left with the question of why the hassle in the first place?
Anyway I would like to thank Joe; even though he never did find my original order # he still sent me a replacement, which I appreciate a lot, also he sent me the clear Bathmate that I requested, which is also great.
-Erick
Joe finally approved my new device about a week ago, and I received it yesterday.
So I guess the question still lingers, is the end result enough to let the hassle, and aggravation of dealing with support subside? I feel the end result, while what I wanted, doesn’t fully wash the bad taste out of my mouth, and I'm still left with the question of why the hassle in the first place?
Anyway I would like to thank Joe; even though he never did find my original order # he still sent me a replacement, which I appreciate a lot, also he sent me the clear Bathmate that I requested, which is also great.
-Erick
Similar threads
