- Joined
- Feb 11, 2010
- Messages
- 246
Should it really take this long for Bathmate to read the negative threads about their support before they decide to do something about it?
Let's start with the fact that Bathmate is technically selling a product with a know defect, this defect being the rubber ring is known to peel off rather quickly (for most people) in a minimal time after purchase. There has been a few good ideas bounced around the board (sorry if don’t remember who posted them) one being to sell the product with a replacement ring, or at least some type of adhesive to repair the unit. Now fixing it yourself isn’t the end of the world, I get that, but when they offer to replace the unit for this problem they could at least go ahead and replace this in a timely fashion.
Let me outline how the contact between me and Bathmate has gone so far.
My email to them. - 1/3/2011
Their reply – 1/5/2001 – Two days later, not that bad but definitely not great.
Ok so not sure how to read this email, what's up with the "!" is it, SEND A PICTURE AND PROVE IT! Or perhaps this guy is just really happy with his job?
Either way I'm not to put off at this point, still happy they responded.
My Reply – 1/5/2011 – already had a picture, was able to reply quickly.
No response, sent a follow up email – 1/6/2011
After this email I went back to their first reply (and only reply) and noticed this in the body of the email
Ok so "Priority Low" I get that, my girth doesn’t have to be a High Priority, then I notice the "Status Close" seems strange, still I'm not bothered by the support.
A few days go by, no reply from Bathmate, send a few more emails, mostly the standard "any info on this ticket?", "any reason the status is closed?" etc…
So it's been four days and still no further communications. Now if I hadn’t already read the posts about the lack of prompt support I probably wouldn’t have bothered posting this only after four days, but with what has already been said I would like to think a company that has seen some benefit from MoS, and the people that frequent the forum, that they might step it up just a little on their support. Now I sit here waiting, and I have to be honest, not really that upset about the whole thing, but this seems to be a trend that should have stopped by now.
I would like to end this post by saying that I have no bad feelings towards the Bathmate Company; perhaps we can chalk this up to a cultural difference? Or maybe it's just expectations that we are setting that Bathmate can't fulfill.
-Erick
Let's start with the fact that Bathmate is technically selling a product with a know defect, this defect being the rubber ring is known to peel off rather quickly (for most people) in a minimal time after purchase. There has been a few good ideas bounced around the board (sorry if don’t remember who posted them) one being to sell the product with a replacement ring, or at least some type of adhesive to repair the unit. Now fixing it yourself isn’t the end of the world, I get that, but when they offer to replace the unit for this problem they could at least go ahead and replace this in a timely fashion.
Let me outline how the contact between me and Bathmate has gone so far.
My email to them. - 1/3/2011
Their reply – 1/5/2001 – Two days later, not that bad but definitely not great.
Ok so not sure how to read this email, what's up with the "!" is it, SEND A PICTURE AND PROVE IT! Or perhaps this guy is just really happy with his job?
Either way I'm not to put off at this point, still happy they responded.My Reply – 1/5/2011 – already had a picture, was able to reply quickly.
No response, sent a follow up email – 1/6/2011
After this email I went back to their first reply (and only reply) and noticed this in the body of the email
Ok so "Priority Low" I get that, my girth doesn’t have to be a High Priority, then I notice the "Status Close" seems strange, still I'm not bothered by the support.
A few days go by, no reply from Bathmate, send a few more emails, mostly the standard "any info on this ticket?", "any reason the status is closed?" etc…
So it's been four days and still no further communications. Now if I hadn’t already read the posts about the lack of prompt support I probably wouldn’t have bothered posting this only after four days, but with what has already been said I would like to think a company that has seen some benefit from MoS, and the people that frequent the forum, that they might step it up just a little on their support. Now I sit here waiting, and I have to be honest, not really that upset about the whole thing, but this seems to be a trend that should have stopped by now.
I would like to end this post by saying that I have no bad feelings towards the Bathmate Company; perhaps we can chalk this up to a cultural difference? Or maybe it's just expectations that we are setting that Bathmate can't fulfill.
-Erick
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