Bathmate getting air bubbles at top vent

So I just received my REPLACEMENT Bathmate yesterday. This morning I hop in the shower all excited to finally have a Bathmate with the comfort ring not jacked up. I start pumping and at full pressure I notice that these little air bubbles keep coming in from the top. I pumped a few more times, but still the air bubbles and eventually.......no suction and it seemed to be leaking too. I'm a little irritated now. I don't want to be "that guy" that is constantly contacting customer support ya know. Any ideas on how to fix it or should I hit up customer support again?

Hi, my Bathmate arrived just this afternoon and tried it out immediately. I noticed the same problems you had (air sucked in), especially the first few times I tried. My guess is that this problem is the result of a bad vacuum. Which is a result (I think) of poor placement of the Bathmate. You can do a few things to get a better fit:

1) Put some Vaseline on the comfort ring
2) Just trim the ‘bush’ a little bit more
3) Place the Bathmate just a little higher (towards the belly button) or a little lower (towards the scrotum) or place it a little to the left/right. Just ‘feel’ if there’s a place which is most comfortable
4) I noticed that the way I stood (upright or relaxed/with a bent back) had significant impact at how comfortable (or not) the Bathmate sucked itself to me.
5) Fill the Bathmate in its totality and try to lose as less water as possible when positioning the device
6) Another reason air sucked into my Bathmate was the angle in which the decive hung (I used it under the shower): when the Bathmate hung low the chance of air getting sucked into my Bathmate was greater. The same applies if you move too much or too quickly

So the best advice I can give to you is just relax, take your time and experiment with different placements. I hope this helps and if you have any questions, just ask!

Most likely the valve/ring has dislodged during shipping (this happens) take the Bathmate to a flat surface, and with some force slam the Bathmate down (opening facing down) this will force air into the chamber and hopefully snap everything into place. If this doesn’t work then you can take the plastic tip off the top off and check to make sure the rubber ring etc… are in place.

Good solution!

alfred, This isn't my first Bathmate, I have no problems with knowing how to use it. I received a replacement one that isn't working properly.

I already tried placing it on the table and pushing on it, that didn't work. Is it just the top part of the tip that has the notches that is removable? I don't want to break this thing.

I already tried placing it on the table and pushing on it, that didn't work. Is it just the top part of the tip that has the notches that is removable? I don't want to break this thing.

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Yeah should be able to pop that off with out breaking it, just make sure the pieces don't go everywhere there used to be a video on how to take it all apart and clean it, but they don't have it on the Bathmate Health YouTube channel anymore, just the basic cleaning.

kast;407432 said:

Yeah should be able to pop that off with out breaking it, just make sure the pieces don't go everywhere there used to be a video on how to take it all apart and clean it, but they don't have it on the Bathmate Health YouTube channel anymore, just the basic cleaning.

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Does anyone know where is video might be? I've just developed a problem with the valve in my X-40 and I need to take the valve off I think and see if I can tell what is going on. I don't know what has happened because there was nothing that occurred in the last day to damage the valve, but there is some kind of issue, just leaks massive amounts of air through the valve. Thanks for any help!

Dan

Dan_Clizer;423014 said:

Does anyone know where is video might be? I've just developed a problem with the valve in my X-40 and I need to take the valve off I think and see if I can tell what is going on. I don't know what has happened because there was nothing that occurred in the last day to damage the valve, but there is some kind of issue, just leaks massive amounts of air through the valve. Thanks for any help!

Dan

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Did you read the post above yours?

doublelongdaddy;423047 said:

Did you read the post above yours?

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Yes, I did Mike. What I was thinking was that if indeed there was a video showing the process it would be a good idea to see it before I try to disassemble it. I'm wanting to make sure I don't void the warranty in case I need to get a replacement.

Dan

I was able to get the valve off and clean it. That was the problem. There was just a tab bit of debris in there that plugged it up.

Dan

Dan_Clizer;423135 said:

I was able to get the valve off and clean it. That was the problem. There was just a tab bit of debris in there that plugged it up.

Dan

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I'm on my second Bathmate and just got it and same thing is happening!! Air from top.. It worked 3 times now air is going in like crazy was the top easy to take off

hwy1378;529400 said:

I'm on my second Bathmate and just got it and same thing is happening!! Air from top.. It worked 3 times now air is going in like crazy was the top easy to take off

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Very easy to remove and clean. This is usually why suction is lost...a build up of natural body oils or applied oils become lodged about the valve and prewssure is lost. Understand, air and water are very powerful sources that require strict vacuum to be effective and not loose pressure. Any kind of inconsistency can cause a leak of both the gas and fluid Cleaning instructions are in the video, just follow it closely.

Air bubbles stay in the tube if you dont point it straight up. Lay down in the tub and shake the tube a bit, all the bubbles will rise to the top and you can then use the button on top to release that air with a pump.

CherryCoke;533639 said:

Air bubbles stay in the tube if you dont point it straight up. Lay down in the tub and shake the tube a bit, all the bubbles will rise to the top and you can then use the button on top to release that air with a pump.

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So glad you answered cuz I forgot this technique

hey guys I am pretty bummed out too , I ordered my x40 it come 2 days ago tried it out today and boom , air leaking in from the top , I tried taking it apart and cleaning it , then tried it again and same thing :/ I've emailed the website where I bought it from just waiting for a response. i'm positive its coming from the O valve

i hear a lot of peeps saying use Vaseline surly its not good for the rubber on the comfort ring nor the seal at the top it contains patrolem and its eats some rubber unless the Bathmate uses rubber that is not effected?