Serious problem with X40...no suction

[sana1]

Hello

My english is not the best but i think y'all can understand me.
I first used [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]hercules[/words] and no problems...now since a month i use the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]X40[/words] really great stuff but yesterday and also one other day the pump wont hold pressure....i fill it with water and attach to body and start pumping...i feel that its seald to body and feel pressure then i let go and in few sec all pressure is gone while the pump is still attached to body there is no leak.
I dont understand what the problem is or how to fix...it really frustrates me...please help

 

[DLD]

Where did you purchase the pump Sana?

 

[sana1]

here in holland from webshop...

 

[sana1]

Btw its not a fake one if thats what u mean...the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]hercules[/words] (never problems) i also both there its a legimet shop...

 

[laguna]

Hi I had a simillar issue as you and another user I recommend that you read this thread and give the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]x40[/words] a real good clean http://www.mattersofsize.com/forum/...working-great-now-not-keeping-pressure-at-all

 

[DLD]

Btw its not a fake one if thats what u mean...the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]hercules[/words] (never problems) i also both there its a legimet shop...

I was asking because our affiliate here will replace your [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]BathMate[/words] if there is any issues. The post above should help you fix the problem but if it is cracked or the seal is bad you may need to exchange it for a new [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]BathMate[/words]. The benefit of buying here is you have a year warranty against any defect.

 

[sana1]

Hi I had a simillar issue as you and another user I recommend that you read this thread and give the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]x40[/words] a real good clean http://www.mattersofsize.com/forum/...working-great-now-not-keeping-pressure-at-all

thanx man im gonna try it

 

[sana1]

I was asking because our affiliate here will replace your [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]BathMate[/words] if there is any issues. The post above should help you fix the problem but if it is cracked or the seal is bad you may need to exchange it for a new [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]BathMate[/words]. The benefit of buying here is you have a year warranty against any defect.

wauw thats really nice that if needed i could get a new one...i would have bought it here but i dont understand the shipping to another courty i dont have a visa card or something so i dont know how to pay thats why i bought it here its much easyer.

thanx for the info i wil try to clean the valve like laguna suggested and let know if it solved the problem.
only im kinda disapointed because the hydro costs more and people have problems while the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]hercules[/words] is cheaper and no problems.

 

[DLD]

wauw thats really nice that if needed i could get a new one...i would have bought it here but i dont understand the shipping to another courty i dont have a visa card or something so i dont know how to pay thats why i bought it here its much easyer.

thanx for the info i wil try to clean the valve like laguna suggested and let know if it solved the problem.
only im kinda disapointed because the hydro costs more and people have problems while the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]hercules[/words] is cheaper and no problems.

A good cleaning and resetting of the valve usually clears this issue up. I wish you the best my Brother.

 

[tparker84]

hey DLD what would you recommend as far as the same issue with the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]hercules[/words] I changed the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]comfort pad[/words] still no luck and also cleaned the seal and valve it wont hold suction at all and havent used it much but had it for a few years

 

[DLD]

hey DLD what would you recommend as far as the same issue with the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]hercules[/words] I changed the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]comfort pad[/words] still no luck and also cleaned the seal and valve it wont hold suction at all and havent used it much but had it for a few years

Sometimes you need more pressure to reset the valve, try using the floor of your tub to really place pressure against the valve by pumping it hard against the floor of the tub. Use water and then use just air, repeat until the valve is in place. I am confused about the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]comfort pad[/words] though, no [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]comfort pad[/words] comes with the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]Hercules[/words]????

 

[Bathmate-Chris]

Hi,tparker84's ~
Chris here from UM Products Ltd, we are the sole manufacturer of [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]bathmate[/words] and [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]hydromax[/words]
products and we are bases in the UK. Sorry to hear about the issues you’re having with your product.
Do you fit the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]X40[/words] comfortably?

# **Please can you try the tests below:**

**Hydromax [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]Hydropump[/words]:**
If your pump has been left in the lock position over a period of time, it can change the formation of the valve.
Please flick the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]Hydromax[/words] pip (switch on top of the pump) left and right quickly, a few times.
This should then reset the valve. Tutorials can be found at dxpsupport.com

If it doesn’t hold and you can see a fair amount of air we can try a flush test.
In the water again, submerge the pump, press down the cap, keep it pressed in,
place your hand over the end of the bellows [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]gaiter[/words] and pump vigorously under water.
This will force water around the o ring and will remove any contaminants.
If there is any muck or debris there this will flush it out.

**Still, having an issue?...**
Whilst testing, can you see if the bubble's are coming from the valve tip or from inside the pump vessel?

Please send me over a picture of the back of the instruction manual, along with your full name, address and proof of purchase
to help@dxpsupport.com. I can then start a warranty claim and ship out a replacement valve.
This should resolve any issues you are currently having.

 

[DLD]

Much better instructions than mine, thanks!

 

[tparker84]

Hi,tparker84's ~
Chris here from UM Products Ltd, we are the sole manufacturer of [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]bathmate[/words] and [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]hydromax[/words]
products and we are bases in the UK. Sorry to hear about the issues you’re having with your product.
Do you fit the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]X40[/words] comfortably?

# **Please can you try the tests below:**

**Hydromax [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]Hydropump[/words]:**
If your pump has been left in the lock position over a period of time, it can change the formation of the valve.
Please flick the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]Hydromax[/words] pip (switch on top of the pump) left and right quickly, a few times.
This should then reset the valve. Tutorials can be found at dxpsupport.com

If it doesn’t hold and you can see a fair amount of air we can try a flush test.
In the water again, submerge the pump, press down the cap, keep it pressed in,
place your hand over the end of the bellows [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]gaiter[/words] and pump vigorously under water.
This will force water around the o ring and will remove any contaminants.
If there is any muck or debris there this will flush it out.

**Still, having an issue?...**
Whilst testing, can you see if the bubble's are coming from the valve tip or from inside the pump vessel?

Please send me over a picture of the back of the instruction manual, along with your full name, address and proof of purchase
to help@dxpsupport.com. I can then start a warranty claim and ship out a replacement valve.
This should resolve any issues you are currently having.

Hey Chris I have the old model [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]hercules[/words] and the black rubber comfort seal came off and I replaced it but wasnt havent any suction at all I'm sure its out of warranty as I had it for awhile but havent never had time to really put use in it like Ive wanted to so and advice or help will be much appreciated

 

[Bathmate-Chris]

Hi tparker.
Did you purchase the comfort rings direct from us?
Can you email me your order number if you did please?

It could be any residue left by the previous pad could be left on the gator causing the new ring not to stick tight.

 

[tparker84]

Hi tparker.
Did you purchase the comfort rings direct from us?
Can you email me your order number if you did please?

It could be any residue left by the previous pad could be left on the gator causing the new ring not to stick tight.

I'm not sure if I purchace the ring form you guys only the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]bathmate[/words] I got think I got rings off ebay but if you could direct me to yours I will give it shot

 

[sana1]

i had cleaned the valve but still had the same problem....but then i had the idea to put the valve of the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]hercules[/words] on the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]X40[/words] and YES the problem is now solved

 

[DLD]

i had cleaned the valve but still had the same problem....but then i had the idea to put the valve of the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]hercules[/words] on the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]X40[/words] and YES the problem is now solved

I forgot about this, men were doing this when the new valve came out as they liked the old better.

 

[tparker84]

I only have the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]hercules[/words]

 

[DLD]

I only have the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]hercules[/words]

The [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]Hercules[/words] is a great pump, it began the entire [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]BathMate[/words] success. Are you not getting use from it any longer?

 

[sana1]

yeah why the sad face you should be happy