Extender broke

Picture shows where I broke it.
 

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Hi

I am sorry to hear that part of the device broke

how long have you had the device for?
 
My sizegenetics also broke over the weekend. The threads on the inside of the base got stripped and now if I try to add tension the whole rod just slips back in on that one side...
 
Dude breaking is covered under the warranty for X4 and SG. Dont go spending your money on it, contact support and send them a picture of the broken part. Call them and explain you expect to be replaced and followup with an email.
SizeGenetics: 1-800-209-1670
X4 Labs: 1-866-970-9595
 
Last edited:
SizeGenetics;540014 said:
Hi

I am sorry to hear that part of the device broke

how long have you had the device for?
Click to expand...
Since July 2010. Just in the past couple months started using it seriously though.
 
I've been trying to call customer support for two days now. Can I get them through their website?
(My extender also broke, in the same area that the OP pointed out.
 
Hi

There is a 6 month warranty on all parts, unless you purchased the additional warranty package.

Unfortunately an item that was purchased back in 2010 would not be covered under this warranty.

Have you had any luck getting through to support via the phone?
 
SizeGenetics;567506 said:
Hi

There is a 6 month warranty on all parts, unless you purchased the additional warranty package.

Unfortunately an item that was purchased back in 2010 would not be covered under this warranty.

Have you had any luck getting through to support via the phone?
Click to expand...

Thanks Brother. I have heard from a couple men that they have had phone issues, is there a time that is better than others for men to call in with questions?
 
Hey

The best time to call would be UK Standard time - 9 AM till 5 PM.

They are also available via email - which does get answered everyday.

Include a phone number in the email and the team will give you a call :)
 
Hey

The best time to call would be UK Standard time - 9 AM till 5 PM.

They are also available via email - which does get answered everyday.

Include a phone number in the email and the team will give you a call :)
 
SizeGenetics;567855 said:
Hey

The best time to call would be UK Standard time - 9 AM till 5 PM.

They are also available via email - which does get answered everyday.

Include a phone number in the email and the team will give you a call :)
Click to expand...

Thank you sir!
 
SizeGenetics;567855 said:
Hey

The best time to call would be UK Standard time - 9 AM till 5 PM.

They are also available via email - which does get answered everyday.

Include a phone number in the email and the team will give you a call :)
Click to expand...

Thank you sir!
 
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