Expert help needed: Paid original bathmate price and got a cheap fake one

G

Genghis

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Jan 17, 2015
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Hello everyone
I ordered a Bathmate x30 from bathmatesingapore.com for $199 SGD. I received a very cheap chinese made plastic inside a plain white cardboard box. There is no genuine packing, no box, nowhere it is written that it's an original bathmate hydromax x30 made in U.K, no information about the product, no user manual. Their website looks pretty genuine to me. It says "BathmateSingapore.com is the official importer, exporter, distributor & retailer of Bathmate® products (Asia)". The guy Jason who I have been mailing to says the product cannot be returned and that he has removed the packing to clear customs in India. But he has not even provided any product id that I can check online. What should I do next? I am pretty sure its fake because I have ordered it before from an Indian seller and returned it and this looks exactly the same.
 

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Why you've done that man? You should buy Bathmate through MOS, now you ended up with cheap low quality device and plus you can't return it back, PE devices should be bought here at MOS :)
 
the best reason to buy bathmate at mos is you will never have these problems. Try to send your bathmate back and get your money and buy it here where you know it'll be real. I feel bad for you but I did warn the whole brotherhood about buying bathmate anywhere else but here. You got ripped off plain and simple. Sorry brother, next time buy it here
 
doublelongdaddy;631873 said:
the best reason to buy bathmate at mos is you will never have these problems. Try to send your bathmate back and get your money and buy it here where you know it'll be real. I feel bad for you but I did warn the whole brotherhood about buying bathmate anywhere else but here. You got ripped off plain and simple. Sorry brother, next time buy it here
Click to expand...

I think bro, you should submit a sticky thread about this problem, for all brothers to see it
 
Hello Genghis, Craig here from Bathmate.

Can you take a picture of the x30 label for us because the gator picture isn't enough information for us to verify whether it is genuine. It could be that the box has been removed because we do have problems geting our pumps into India. Could you also explain what you mean by:

I am pretty sure its fake because I have ordered it before from an Indian seller and returned it and this looks exactly the same.
Click to expand...

And tell us where you previously purchased from, and why you returned it?
Also if there is an instruction manual there will be a serial number which we can use to check its authenticity.
 
Bathmate-Craig;631967 said:
Hello Genghis, Craig here from Bathmate.

Can you take a picture of the x30 label for us because the gator picture isn't enough information for us to verify whether it is genuine. It could be that the box has been removed because we do have problems geting our pumps into India. Could you also explain what you mean by:



And tell us where you previously purchased from, and why you returned it?
Also if there is an instruction manual there will be a serial number which we can use to check its authenticity.
Click to expand...

Thanks Craig

Perestroyka;631916 said:
I think bro, you should submit a sticky thread about this problem, for all brothers to see it
Click to expand...

I will get one up asap, thanks Brother!
 
Thanks Craig and DLD.
I received a mail from officialhydromaxpump.com saying that it is a legit retailer. They also asked me to upload pictures of the box and warranty card but that is the problem. I didn't receive any box, user manual, bill and warranty card just the pump in a white box. This is what raised my concerns. This was done due to custom problems here. But they could have sent me an invoice copy and atleast the warranty card. Now I have no proof for future reference.
 
I don't know if it will help but how did you purchase the product? Was it online? If the site you bought it from is an official bathmate supplier then you should have received a confirmation email after you paid for it. That would contain all the relevant details of the purchase as well as the product from memory? If you can provide bathmate with your purchase order number I'm sure they would be able to email/fax/post your warranty etc yes?
 
In either case I suggest that you buy all future products through mos. We not only sell the real product but we also give full support. Plus every time you buy a product here part of that money goes to helping the forum. We have many bills and we have big future plans which all depends on the generous donation men give and the commissions we received through product sales.
 
doublelongdaddy;631875 said:
exactly right. In order to make anything come true in your life that you desire you need to dedicate yourself completely to it. The more you think about it the more you will see ways to make it happen quicker. I literally thought about it every minute of the day when I was first starting out. I was always looking for new ways to make things happen quicker. No matter where I went or what I was doing pe consumed my mind. if I was not working out I was inventing exercises, was creating new theory, new equipment or smarter and faster ways to make gains happen.I have said it before and I will say it again what we think about we bring about.
Click to expand...

this should completely inspire anyone doing PE and also
change your paranoia DLD
 
Bathmate-Craig;632320 said:
Hi there,

I have confirmed with our customer support team that they have received your message and they will handle this from here and try and sort things out for you.
Click to expand...

Thanks Craig, as usually your customer service kicks ass.
 
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