Bathmate customer service

Agust;473656 said:
I wish the Italian postal service where better, but UPL has now switched to DHL EuroPlus Road service delivery for Italy.

-- Agust
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ManBearPigg85;473061 said:
wow! how eff'n lameeeee... where can I buy this damn thing afterall anyways?
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You can buy direct from the manufacturer our store is Bathmateshop.com
 
moregirth88;472859 said:
Hello all, I recently ordered a Bathmate X-40 on February 4th from Bathmate.com. Immediately after my purchase i received an order confirmation number sent to my email indicating me of a successful payment transaction. Then on the 8th i emailed info@Bathmateonline.co.uk to see if they had a routing number with the shipping information. I did not get a reply and sent another email on the 11th and still have not heard back from them. I understand they are switching or have changed distributors but i see no excuse for not replying to a customer's emails. if there are any Bathmate rep's on this board that could help me out i would greatly appreciate it. thanks
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Dear sir,

We are extremely backlogged, mostly because of the manufacturing not releasing products to us on time even with pre-payments. This situation has been fixed and products are flowing again. Small misunderstanding can sometimes turn into an elephant.

You can of course get a refund, but I will send you my email address in PM.

Agust
 
Agust;473671 said:
Dear sir,

We are extremely backlogged, mostly because of the manufacturing not releasing products to us on time even with pre-payments. This situation has been fixed and products are flowing again. Small misunderstanding can sometimes turn into an elephant.

You can of course get a refund, but I will send you my email address in PM.

Agust
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I dont want a refund. I just wanted to know when it was coming and why it was taking so lone. Now that you have explained the situation I can relax. Its just the lack of communication from Bathmate.com is what got be so annoyed. all is good and I am patiently waiting for my product to arrive. thanks
 
If your bath mode is always boring you should try with somebody else on you, so if you not fully aware about just click this to become much fully aware I swear I'm telling you the truth.
 
I recently purchased the Bathmate and just received it in the mail today. I placed my order March 5th, I received my tracking number about 5 days later, and then I received the package today (March 15). Hope this gives people a general idea!
 
It seams to me that Amazon is a bit slow these days, normally and what we pay for is 2 day shipping (Mon-Fri not including Sat-Sun).

-- Agust
 
I am also having issues with Bathmate customer service i have a faulty equipment and missing products from my purchase!!!
 
olcmax;484838 said:
I am also having issues with Bathmate customer service i have a faulty equipment and missing products from my purchase!!!
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Missing product? The only product you receive is the Bathmate, what went missing? What are the faults you are seeing?
 
i dont understand sorry. I ordered from the first link on google.com

bought the platinum package and it was missing a few items. The Bathmate itself leaks where the valve is.

so let me get this straight i will not get any support if i had paid already, received my package faulty and missing certain products?

the link on google is the same as your link just not with the discount...

why would i order another Bathmate... that wouldnt make any sense...
 
olcmax;485149 said:
i dont understand sorry. I ordered from the first link on google.com

bought the platinum package and it was missing a few items. The Bathmate itself leaks where the valve is.

so let me get this straight i will not get any support if i had paid already, received my package faulty and missing certain products?

the link on google is the same as your link just not with the discount...

why would i order another Bathmate... that wouldnt make any sense...
Click to expand...


We are not the affiliate you bought it through so we can not send you products or replace it. I will of course support you.
 
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