BathMate support, still a work in progress?
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Now this is what I call service!
Anyone who may be purchasing a [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] should see how vital it is to order through [words=http://www.mattersofsize.com/join-now.html]MOS[/words]'s [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] Links...SUPPORT!
Anyone who may be purchasing a [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] should see how vital it is to order through [words=http://www.mattersofsize.com/join-now.html]MOS[/words]'s [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] Links...SUPPORT!
truant;411409 said:
Yup!
Here's a few helpful tip for you.
1: Keep the original order email; even if it's almost a year after purchase, it seems it's needed for a replacement.
2: Use the warranty card that comes with the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] as emergency toilet paper if needed, looks like this card is useless when trying to get a replacement unit.
3: KEEP THE ORDER EMAIL!!!
-Erick
Hey Pete,
I have to say this is becoming a source of serious aggravation. I purchased my unit before [words=http://www.mattersofsize.com/join-now.html]MoS[/words] had a contact within [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words], and it was ordered from the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words].us website. I've sent in both a picture of the problem, along with my warranty card. I'm at a loss as to why you need an order number to replace my [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words]. The lack of communication, too me, is unacceptable, and the fact that you have failed to address my warranty card as being proof of purchase is infuriating. Forum posts and emails with one liners about "Your working on it" add little comfort to your costumers, and clearly shows where [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] is lacking in customer support.
It’s a shame that after almost a year of use, and some good results, that my opinion about the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] product is spoiled not by the device itself, but by the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] company.
-Erick
I have to say this is becoming a source of serious aggravation. I purchased my unit before [words=http://www.mattersofsize.com/join-now.html]MoS[/words] had a contact within [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words], and it was ordered from the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words].us website. I've sent in both a picture of the problem, along with my warranty card. I'm at a loss as to why you need an order number to replace my [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words]. The lack of communication, too me, is unacceptable, and the fact that you have failed to address my warranty card as being proof of purchase is infuriating. Forum posts and emails with one liners about "Your working on it" add little comfort to your costumers, and clearly shows where [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] is lacking in customer support.
It’s a shame that after almost a year of use, and some good results, that my opinion about the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] product is spoiled not by the device itself, but by the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] company.
-Erick
REDZULU2003
New member
Good to see a company taking such steps to make sure a problem is solved.
Hi pete, i have sent you and [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] cs regarding my [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] conditioning. Hope u can help me on this. Awaiting your response. Thanks.
Hi pete, fyi my ticket id is 11023.
So just a quick update.
Joe finally approved my new device about a week ago, and I received it yesterday.
So I guess the question still lingers, is the end result enough to let the hassle, and aggravation of dealing with support subside? I feel the end result, while what I wanted, doesn’t fully wash the bad taste out of my mouth, and I'm still left with the question of why the hassle in the first place?
Anyway I would like to thank Joe; even though he never did find my original order # he still sent me a replacement, which I appreciate a lot, also he sent me the clear [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] that I requested, which is also great.
-Erick
Joe finally approved my new device about a week ago, and I received it yesterday.
So I guess the question still lingers, is the end result enough to let the hassle, and aggravation of dealing with support subside? I feel the end result, while what I wanted, doesn’t fully wash the bad taste out of my mouth, and I'm still left with the question of why the hassle in the first place?
Anyway I would like to thank Joe; even though he never did find my original order # he still sent me a replacement, which I appreciate a lot, also he sent me the clear [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] that I requested, which is also great.
-Erick