Still waiting for dispatch!

saber_cbm · Jul 6, 2011

So I took the plunge and ordered the Bathmate last week, I ordered through DLD's sig and as yet I haven't received the thing, the website has conflicting information on delivery times so I was wondering how other peoples experience has been with whole process. Today marks the 8th day and as yet it still hasn't been sent out, this makes me

Your order shows the following status:
Status: Sent to Warehouse for Processing

History of your order:
28 Jun 2011 18:39 Order placed
29 Jun 2011 06:06 Sent to Warehouse for Processing
Once and order is shipped, you will receive an email from our warehouse indicating its tracking number if available.

Thank you for shopping with Bathmate!

Bathmate Support

I can't see why it would take this long to send the thing out!

DLD · Jul 6, 2011

I would expect it today or tomorrow. Usually they come in 5-7 days but with the holiday I am sure there is a delay.

Hydromax BathMate · Jul 6, 2011

saber_cBathmate;440005 said:
So I took the plunge and ordered the Bathmate last week, I ordered through DLD's sig and as yet I haven't received the thing, the website has conflicting information on delivery times so I was wondering how other peoples experience has been with whole process. Today marks the 8th day and as yet it still hasn't been sent out, this makes me

I can't see why it would take this long to send the thing out!

Dear sir,

I know there are stocking issues in the UK now because of shortage of Clear units and the front sticker for the Bathmate Unit. The company who makes the stickers went bust and too many units where sold before a new party could be sourced to print the new stickers. This issue should be over this week and all warehouses around the world re-stocked with all the rainbow spectrum of the Bathmate.

Anyone wishing to get a refund can contact Julian and he will do so gladly.

Sincerely,

Agust

Ficcion · Jul 6, 2011

Bathmate;440045 said:
Dear sir,

I know there are stocking issues in the UK now because of shortage of Clear units and the front sticker for the Bathmate Unit. The company who makes the stickers went bust and too many units where sold before a new party could be sourced to print the new stickers. This issue should be over this week and all warehouses around the world re-stocked with all the rainbow spectrum of the Bathmate.

Anyone wishing to get a refund can contact Julian and he will do so gladly.

Sincerely,

Agust

Dear Agust,

I sent you a PM yesterday, why you don´t respond my message? I want to know the status of my request with Julian R.

treeryder · Jul 6, 2011

thanks Agust, had a feeling it was something like that, just would of been nice to of been sent an email from Bathmate, as it states in there terms and conditions. guess there overwhelmed.

Dacrusha · Jul 7, 2011

i ordered mine on june 21 !! still waiting. I'm not very pleased about it but i guess i understand whats going on. I have tried to put my order number into the status page and it tells me that there are no orders matching that number.

Shion · Jul 7, 2011

Dispatch arrived at my house after I reported my things stolen. They were quite prompt.

treeryder · Jul 7, 2011

ordered 24th at 4am

"It seems that our warehouse messed this one up. I have re-suBathmateitted your order to Amazon UK and made it clear to them that they ship your order ASAP.
I'm so sorry for this delay!"

Dacrusha · Jul 7, 2011

treeryder;440188 said:
ordered 24th at 4am

"It seems that our warehouse messed this one up. I have re-suBathmateitted your order to Amazon UK and made it clear to them that they ship your order ASAP.
I'm so sorry for this delay!"

who did you get in contact with tree ?

treeryder · Jul 7, 2011

Julian R

Dacrusha · Jul 7, 2011

cool thanks

Dacrusha · Jul 7, 2011

Thanks to Julian R my order is being shipped out. Appreciate all the help from people in this thread too.

DLD · Jul 7, 2011

Excellent!

Ficcion · Jul 7, 2011

Dacrusha;440246 said:
Thanks to Julian R my order is being shipped out. Appreciate all the help from people in this thread too.

Hi Dacrusha,

How do you know that already he shipped it to you?

Julian R. told me the same thing but he did not provide me tracking number and the company of shipment and without this information I can´t track my package.

Thanks,

Ficcion · Jul 8, 2011

doublelongdaddy;440261 said:
Excellent!

Dear DLD, thanks for your last response. Julian R. told me: "A new unit was shipped to you today."

But I need your help again with the next things:

How can I know the tracking number and the company of the shipment?

Because, I tried to track my new package (replacement) with the last tracking number of my first Bathmate, but it didn´t work. I think that I need another one.

How I know that my unit was already shipped like the first time?

I don´t have a new order ID and my re-shipment it doesn´t appear in my order status.

I could wait an answer from Julian but I do not know how many time I need to wait for a response.

Regards.

DLD · Jul 8, 2011

Ficcion;440332 said:
Dear DLD, thanks for your last response. Julian R. told me: "A new unit was shipped to you today."

But I need your help again with the next things:

How can I know the tracking number and the company of the shipment?

Because, I tried to track my new package (replacement) with the last tracking number of my first Bathmate, but it didn´t work. I think that I need another one.

How I know that my unit was already shipped like the first time?

I don´t have a new order ID and my re-shipment it doesn´t appear in my order status.

I could wait an answer from Julian but I do not know how many time I need to wait for a response.

Regards.

You need to be patient! This was just sorted yesterday and you need to wait. I can't check on something that has already been dealt with.

saber_cbm · Jul 12, 2011

2 weeks today since order and it still hasn't been sent out, poor service

SirKyle · Jul 12, 2011

you guys all need to relax.

saber_cbm · Jul 12, 2011

SirKyle;440887 said:
you guys all need to relax.

Not really, I don't think it's unreasonable to be a bit pissed when you order something and after 2 weeks it still hasn't been sent, let alone recieved! I'm in the UK and it's being sent from the UK!

treeryder · Jul 12, 2011

Im still waiting too, When he said ASAP i thought it might get here quick, it sucks not knowing if its going to come and having to be up early in case it does come.

Ordered june 24th

Still waiting for dispatch!

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