Dorsay;390099 said:
HERE IS A COPY OF THE EMAIL I SENT TO
Bathmate CUSTOMER SERVICE:
________________________________________________________________________
"Dear Bathmate support Staff,
On the day I made the order I received this email:
"Your order will be shipped soon. Since the product is shipped from Great Britain, delivery can take 7-10 days. When your order has been shipped we will send you a tracking number which you can use to locate your shipment."
Twelve days ago my order was shipped from your wharehouse, and I received this email:
"Your order was shipped via Royal Mail Airmail. Delivery estimate: July 20, 2010 - July 22, 2010
You will receive an additional email when tracking information is verified.
The following items were included in this shipment:
1 x Bathmate Blue (Bathmate-001)"
You guys never sent me a tracking number to locate my shipment as you promised on the first email. And I never received an additional email when tracking information was verified. I would like to know where my product is."
_______________________________________________________________________________________________
Now quoting what you said on the Vampire guy thread:
I agree wit you. But it is their job to give us something to track our package. They promised this in the email, and disrespectfully reglected it. It is their job to assist us. Me too, just like the guy on the other thread, went to every f**** mail office in my town and also CALLED CUSTOMS, but they said that the only way that they can track my package is by a 13-digit tracking number... which WAS NOT GIVEN TO ME.
now, feel free to lock this thread if you want. at least you have your
Bathmate right?
Yea I do, no need to get all pissy there bud. I'm sorry you and another guy or two are having issues getting your
Bathmate. I can sorta see your side, and perhaps
Bathmate needs to adjust some things...namely the emails they send out (most likely automated once an order is filled). Looking at a calendar, you've been waiting 9 business days. That's not that long. Again, as said in this thread and elsewhere, it's not unusual for an order from one country to another to take more than that. It is possibly IN your country and sitting in customs. I've got quite a bit of experience ordering various things from other countries. I've seen some things fly from one country to mine in 5 days, (business) and seen some orders take 3 weeks (again in business days) or longer. The easy part is usually getting the order from country A to country B. The hard, often unpredictable part is how ''eager'' customs in whatever the destination country is to sort through their thousands of packages they must sort through and inspect (quite similar to the process of airport security screening). Customs workers are also usually similarly educated and poorly motivated no matter where you go. They're government employees with bad attitudes usually.
I doubt
Bathmate is 'duping' anyone, or not sending out orders. They should in fact come through on their end with the tracking numbers...which would merely tell you your package is ''Inbound into customs'' once it does enter your country....sometimes that status NEVER changes. I've seen that happen on MULTIPLE orders...then a package just shows up one day. So, really ''tracking'' on international shipments is often times not worth much. So, even if
Bathmate was 100% up to par on their end with sending out follow up emails with tracking information, the tracking system itself can't be guaranteed to be. I guess it would provide a little comfort to some people to have that tracking number....as worthless as it may or may not be
I locked the other thread because that guy is clearly (from convos privately with DLD as well) not doing anything on his end. He's expecting
Bathmate and DLD to jump through hoops to get his
Bathmate to him.
I admit though,
Bathmate makes a wonderful product, but like most companies needs work on some things related to customer service. Posting shipping issues and griping about the issues here in the public forum though does nothing in reality. It shows very little tact in my opinion. Private Messages to DLD and Agnus (AKA
Bathmate here on the forum) would work better.
I've delt with many companies by the way (and still do) who are great at making a product, but are not that great with customer service sometimes. It happens.
