Missing bath mate order

DLD said:

Please send me an email if you need further help

Guru.dld@gmail.com

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SSD6t8 said:

I went ahead and emailed you. I haven’t heard from anyone

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SSD6t8 said:

I know this isn’t the best place to get this resolved but I’ve already emailed the shop multiple times as well as tried DMs.

i placed an order a few weeks ago and received everything at my home except the bath mate. It was delivered to an address in Tennessee. It’s marked delivered and I have no way of tracking it further. I do not live in or near Tennessee.

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Lightning said:

Hello,

It appears you have not been receiving our emails, as we have replied to all of your emails. We have looked into the situation and would like to have another one sent out ASAP. However, we also wanted to be sure we have the correct address. Now Knowing you are not receiving our emails explains the lack of response. Glad you came here!

If you will please go to your customer profile and confirm your address or simply email me the address to: buymos@gmail.com or DM me here.
I'm aware the mistake was not on you, I'd just like to be sure you get what you paid for!

Also, I can send you screenshots, or forward the email replies to you via Gmail. To prove we have not nor will we ever ignore a customer! We appreciate you!

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SSD6t8 said:

Thanks for getting back to me. I sent an email with my info

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SSD6t8 said:

I emailed buymos@gmail.com and I haven’t heard back. I’m not sure what’s going on with the email comms. Please advise.

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DLD said:

They have sent out a new order and emailed you. Not sure why your not getting emails. Let me tag them @Lightning

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SSD6t8 said:

Thank you for the support. I’m not understanding the email mixup either but I know you guys are trying. Means a lot thanks

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SSD6t8 said:

Thank you for the support. I’m not understanding the email mixup either but I know you guys are trying. Means a lot thanks

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Lightning said:

You're welcome, Just to be clear your replacement shipped out last week. I wanna be sure you are receiving the confirmation and tracking updates.

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SSD6t8 said:

I’ve received nothing about tracking whatsoever. I’m getting annoyed with this situation. Bathmates aren’t cheap and Im receiving nothing via email even though I’ve emailed 3
Different emails provided looking for a follow up.

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DLD said:

I got a cc email last week that it was shipped. Every email I get you should be getting.

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DLD said:

I received and emailed you and sales. Waiting for response. I am sure it will arrive in a couple days

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