Improved Shipping Speeds for USA

Dear all,

Because of the bad experience many of us have had with shipping within the US when shipped from the UK, we have now fully implimented the following changes to speed up delivery to customers and customers satisfaction at the same time:

Bathmate X-40 (STANDALONE)

All colors now ship directly from our Shipping and Warehouse Partner AMAZON.COM with tracking.

Bathmate X-40 W/ KIT

Due to Amazon rules, we have had to remove the condoms and sterilizing tablets from the kit but have added and extra terry cloth towel instead. Sterilizing tablets can be ordered separately as of December 1st but will ship from Chicago, IL with USPS.

Amazon is supposed to receive their first batch into their warehouse of the cleaning kits this week given that customs clearance goes without interruptions.

Bathmate X-40

Currently out of stock, but will be shipped from the United Kingdom until further notice due to FDA restrictions.

Kind regards,

Agust

Excellent News!

Yes indeed DLD and on top of that, most of the orders are now delivered by FedEx SmartPost!

Agust

fyi For me the amazon price (115) comes up cheaper than the MOS link (120), not sure if it's because the Bathmate link drops me onto Bathmate.ca instead of a discounted mos link.

littleleft;405555 said:

fyi For me the amazon price (115) comes up cheaper than the MOS link (120), not sure if it's because the Bathmate link drops me onto Bathmate.ca instead of a discounted mos link.

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Hi littleleft,
Ultramax is not selling Bathmate currently on Amazon in the US because they are not accepting new "sex shops" as they put it. However, they are our Primary warehouse and dispatcher for the United States. For Canadian orders, and this has caused some confusion; that is a third party company not affiliated with Bathmate International at all.

To give you guys a scope of how goods are delivered I'm gonna give you a general map of how/where/when orders are delivered:

UK: Sent by Amazon.co.uk to the customer with trackable Royal Mail in most instances. Delivery time 2-3 days. Processing time from ordering to dispatch 12-36 hours.

USA: Sent by Amazon.com to the customer with trackable FedEx SmartPost in most instances, although Amazon uses the cheapest and fastest 2-5 day delivery option for our orders. They dispatch 24 hours a day and according to what I have seen when tracking customers orders they generally get delivered in 2-3 days.

USA: Chicago Warehouse currently dispatches as well if it is faster for our customers, but because of the high level of dissatisfaction with their services, we are slowly phasing them out.

USA: Some orders, such as X-40 (that is currently out of stock) gets dispatched form the United Kingdom with 10 to 21 day delivery times. To be eliminated.

France: All products shipped by La Poste trackable and is handled by Amazon. Delivery 1-3 days.

Germany: All products shipped by Amazon using multiple carriers with no real theme in what carrier they use. Delivery 1-3 days.

Rest of Europe: Orders are sent from our shipping partner in London using either AirMail or Int. Signed for.

Norway: Orders are sent from UK with FedEx 2 day service.

Rest of the world: Shipped from London, UK with delivery times from 10 to 31 days depending on distance using AirSure or International Signed for.

Kind regards,

Agust

Got mine in 3 days and was shipped from amazon.com and delivered by UPS. Very fast delivery time.

I got mine in a week. Just received it on Friday.

Thanks so much Agust for helping improve shipping times, things keep getting better.

night_train;405612 said:

Got mine in 3 days and was shipped from amazon.com and delivered by UPS. Very fast delivery time.

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Thats excellent! I'd love more comment from MOS users that have gotten their order from Amazon and how long it took to arrive. (Good to know also their location in the US (state)).

tbone77;405622 said:

I got mine in a week. Just received it on Friday.

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What State do you live in tbone77?

By reading i understand that Shipping is faster on us & uk only. Asian country no change. Am i rite.

Hey Agust I really really really would like to know about about the new products we are suppose to hear about before Christmas, can you tell us about them??? :cool:

Ordered it on Saturday and had it in my hands on Wednesday - 3 business days - that's awesome. I am in Iowa

I don't think Agust can say before they are ready. Believe me, the second I know you guys will know.

No change for Asia yet, but thats being worked on getting a warehouse stacked in SE Asia for our friends in Polynesia and in the SE Asia region where Bathmate is allowed. Note though that if the ordering country once the warehouse is open is outside the ASEAN free trade zone, you will need to pay duties and sales taxes as per normally. Inside ASEAN covered countries, you only need to pay the VAT that varies from each ASEAN member country.

Agust

UPDATE:

UK: Sent by Amazon.co.uk to the customer with trackable Royal Mail in most instances. Delivery time 2-3 days. Processing time from ordering to dispatch 12-36 hours.

USA: Sent by Amazon.com to the customer with trackable FedEx SmartPost in most instances, although Amazon uses the cheapest and fastest 2-5 day delivery option for our orders. They dispatch 24 hours a day and according to what I have seen when tracking customers orders they generally get delivered in 2-3 days.

USA: Chicago Warehouse currently dispatches as well if it is faster for our customers, but because of the high level of dissatisfaction with their services, we are slowly phasing them out.

France: All products shipped by La Poste trackable and is handled by Amazon. Delivery 1-3 days.

Germany: All products shipped by Amazon using multiple carriers with no real theme in what carrier they use. Delivery 1-3 days.

Rest of Europe: Orders are sent from our shipping partner in London using either AirMail or Int. Signed for.

Norway: Orders are sent from Sweden with 2-5 day service.

Greece: Shipped with TNT with the option to pay upon delivery (COD) against a +5 EUR fee. Delivery from 2-4 days.

Rest of the world: Shipped from London, UK with delivery times from 10 to 31 days depending on distance using AirSure or International Signed for.

Asia: We are planning a Shipping Centre in SE-Asia to speed up deliveries in that part of the globe.

Great, thank Agust

I've just joint the Bathmate club It was mi wife's gift!!! She had order it on saturday 18th and it was delivered yesterday the 24th around 9:00 am.
incredibly fast shipping and very discrete packaging, no one new what it was. I'm in Goodyear, Az.

backontrack;409600 said:

I've just joint the Bathmate club It was mi wife's gift!!! She had order it on saturday 18th and it was delivered yesterday the 24th around 9:00 am.
incredibly fast shipping and very discrete packaging, no one new what it was. I'm in Goodyear, Az.

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WOW, what a supportive mate!

Bathmate;406656 said:

What State do you live in tbone77?

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sorry i didn't see this sooner...

I am from Minnesota.