Here is my issue. I have a less than a month old x30 that no longer wants to pump. When it comes up air bubbles galore and almost all the water is gone. Nothing is getting it to stay sucked on. I have zero pubes, I've changed my angle, I tried taking the comfort pad off I still get nothing. I dont know whats changed. I never dropped it and always cleaned it with hot water and soap. I never used a heavy lube only baby oil. I've pumped for 5 weeks in my x40 and 3 in this and never had this issue. Any ideas for a fix? Possible bad valve?
Bathmate stopped working
- Thread starter ma999
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- bath mate bath-mate bathmate bathmate goliath bathmate herc bathmate hercules bathmate hydromax hydro max hydro-max hydromax hydromax extreme hydromax x20 hydromax x30 hydromax x30 xtreme hydromax x40 hydromax x50 hydromax xtreme phallosan sizegenetics support vacuum x20 x30 x40 x50 xtreme xtreme
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- Jun 11, 2014
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Hi ma999,
If you can send me your serial number over at;
https://dxproducts.zendesk.com/account/dropboxes/20310626#/dropbox/suggestions/ask
I can check the warranty status and we can hopefully go through some troubleshooting to resolve your issues,
Regards.
If you can send me your serial number over at;
https://dxproducts.zendesk.com/account/dropboxes/20310626#/dropbox/suggestions/ask
I can check the warranty status and we can hopefully go through some troubleshooting to resolve your issues,
Regards.
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- Jun 3, 2003
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- 124,583
ma999;612992 said:
That would be a good first step, this is where clogging can happen if it is not cleaned. Water will attract dust and dirt and if it becomes trapped in the valve it will interrupt vacuum.
<iframe width="420" height="315" src="//www.youtube.com/embed/L5FOYV39uAg" frameborder="0" allowfullscreen></iframe>
I followed that video and no luck. I was very careful taking a part both my x30 and x40 and neither have that sponge like mentioned. Is that a Hercules? Well I switched the valve on my x40 and put it on my x30 and it works and now my x40 does not. So will put in a ticket and see about getting a new valve.
They are interchangeable. When the x30 started going wonky I took out my x40 valve that i knew worked and it put it in the x30 and it worked great for a few days. The x30 valve never worked in my x40. But now now its kinda back to where it was before. I thoroughly cleaned and no change. They are sending me two valves free of charge so I'm glad they are taking care of me!
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smerc;614293 said:
No doubt, he must not need money or something. I know how important customer service is to a product. BathMate has nailed it, they have become the best customer service I have seen on any product along with SizeGenetics. Customer service is what sells a product.
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