The holes don't lineup on my Lengthmaster...
- Thread starter Manigault
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Send this picture and your name and address to Lightning at sales@mattersofsize.com. Occasionally something gets through. Thanks for your patience as we fix this for you.
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That’s a good idea! My dyslexia I did not allow me to even consider that LOL
they 100% don't line up on either side..waaay off.
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I said send lightning an email he will get you straightened out right away
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Do you mind taking an image from the top side?
Also, take the bolts out and play a bit on both sides of the power assist.
I just know that I have had the exact same issue as you are having but then with a flip or a turn everything slid right in.
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I love it, it looks like you can make any positions from anywhere for ultimate comfort. Very impressed!
Shockingly I am getting the run around from sales..Here is a video where I try both inner and outer holes and they don't fit..Pretty obviously the holes were drilled in the wrong spot..
View attachment 0lfm9.mp4
View attachment 0lfm9.mp4
Yeah something looks weird. Don't fret I'm sure sales is just trying to fully understand if it's some new issue they never heard of.
But I think too it's obviously a defect of some sort. Keep it touch with sales, MOS will make it right.
I personally just got my LM3 today! I have no similar issues, works wonderfully. But these things do happen you'll get in straight out soon.
Here is me trying on the other side just to show that the holes don't line up..You try one then the other side is completely off..Should I just keep writing this sales guy? I mean bottom line they have to send me another..This is frustrating.
View attachment 20200229_122615.mp4
View attachment 20200229_122615.mp4
Ok cool I guess I will spend the entire day going back and forth with the sales guy.
It does looked manufactured incorrectly. In no way am I saying you're wrong, It does look impossible to align the screws and holes, just for my curiosity upload a quick video of putting the handle into a screw. But again, it does look completely way off. When I received my LM today, it was assembled, so I assume your pieces just didn't come assembled.
Here you go Phil
View attachment uucdb.mp4
View attachment uucdb.mp4
Nice vids of showing it man! Yah it's not right of course! It looks like the hanging part is not long enough. Your handle piece looks fine. Keep at it with sales they'll make it right. I dealt with MOS a long time I've never been let down!! And let's tag @Lightning here, so he'll see the vids
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