bath mate broke after second day and second use

N

new2bm

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Dec 13, 2012
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my Bathmate broke the whole top came off after the second use I tried to put pressure and the whole top came off. this w obviously a defective unit. Calling the customer support is a no go and get no response so far through email. what's next step? tried to upload a pic guess it was to large. sorry I'm new to this just found this site
 
thanks ExtraLarge bro I uploaded two photos to the above site waiting on moderator approval
 
np, if you took pics of just the Bathmate you dont have to label them adult and you can instanly use the generated forum thumbs :)
 
if you could give me a quick tutorial on how to steps to post the pic I have used the search and tried with the different settings on the site and no luck
 
new2Bathmate;522238 said:
my Bathmate broke the whole top came off after the second use I tried to put pressure and the whole top came off. this w obviously a defective unit. Calling the customer support is a no go and get no response so far through email. what's next step? tried to upload a pic guess it was to large. sorry I'm new to this just found this site
Click to expand...

I will contact customer service for you, send your order information, name, address, etc. to guru.dld@gmail.com

We will get you straightened out. Just so you know, the top of the Bathmate can come off and go back on...it simply snaps in.
 
thanks Dld I will send you that info, when I say the whole top I mean whole top including plastic that end cap was housed in. I will send a pic in my email to you I am un aware of how to post a pic here.
 
new2Bathmate;522492 said:
thanks Dld I will send you that info, when I say the whole top I mean whole top including plastic that end cap was housed in. I will send a pic in my email to you I am un aware of how to post a pic here.
Click to expand...

The link i posted couldn't be more simple.. they even generate pre made forum thumbnails for you :O
 
Maybe I need to try from my laptop because from my phone it's no bueno
 
hey Dld did you get my email with my info so you could get with contacting customs support?
 
new2Bathmate;522849 said:
hey Dld did you get my email with my info so you could get with contacting customs support?
Click to expand...

Yes, you are all set, they are sending you a brand new unit.
 
Sweet DLD you're the man any possible way to get a tracking # , and could you post the pic of my broke device I seem to challenged when doing it !
 
new2Bathmate;523015 said:
Sweet DLD you're the man any possible way to get a tracking # , and could you post the pic of my broke device I seem to challenged when doing it !
Click to expand...

No clue on tracking but it was a personal favor so I am sure it will arrive quick.
 
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