SizeGenetics Delivery Heldup by U.S. Customs

Q

Quasimoto

0
Good day to all...I ordered my [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Extender[/words] after seeing $195 ad on [words=http://www.mattersofsize.com/join-now.html]MOS[/words] Site.
Received payment confirmation from [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] on April 22nd.
Tracking shows order picked up by DHL at 3:07pm on April 23rd
Departed UK at 10:20 on April 23rd
Arrived Cincinnati OH HUB USA at 2:33am
Processed for Clearance at 3;13am
Received phone call from DHL Kentucky (859)817-8003, asking for additional information about pkg and company, including any FDA Number, before pkg can be released to me.
I phone [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] Customer Care number at 800-209-1670
Received follow up call from James at [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] Nottingham UK 441159771683 at 10:46am April 28th
James explained that they were aware of the issue and his Supervisor was was in contact with DHL to provide the necessary information needed to get my pkg cleared by U.S. Customs. I was told not to worry and this was not my fault and I will receive my purchase since it shows my payment had already been received. James also stated that this was very unusual. Yesterday DHL made additional call to me stating that they were waiting for response from [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] after they made call to the company themselves. As of today...NO WORD! NO DELIVERY!. Can anyone help?
 
Quasimoto;580656 said:
Good day to all...I ordered my [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Extender[/words] after seeing $195 ad on [words=http://www.mattersofsize.com/join-now.html]MOS[/words] Site.
Received payment confirmation from [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] on April 22nd.
Tracking shows order picked up by DHL at 3:07pm on April 23rd
Departed UK at 10:20 on April 23rd
Arrived Cincinnati OH HUB USA at 2:33am
Processed for Clearance at 3;13am
Received phone call from DHL Kentucky (859)817-8003, asking for additional information about pkg and company, including any FDA Number, before pkg can be released to me.
I phone [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] Customer Care number at 800-209-1670
Received follow up call from James at [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] Nottingham UK 441159771683 at 10:46am April 28th
James explained that they were aware of the issue and his Supervisor was was in contact with DHL to provide the necessary information needed to get my pkg cleared by U.S. Customs. I was told not to worry and this was not my fault and I will receive my purchase since it shows my payment had already been received. James also stated that this was very unusual. Yesterday DHL made additional call to me stating that they were waiting for response from [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] after they made call to the company themselves. As of today...NO WORD! NO DELIVERY!. Can anyone help?
Click to expand...


Try contacting Martyn at [email protected] he should be able to help you. They are in the U.K. so remember there may be a time difference.
 
Thank you very much Lightning. Will do...also I spoke with the DHL rep, who first phoned me, today.
She advised me that they are in possession on in excess of 40 pkgs from same shipper. She told me they (sizegenetics) failed to provide the necessary info to release all those pkgs and they will be returned to shipper. just as a heads up to the community, seems there may potentially be a lot of disappointed would be [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]extender[/words] uses.
 
That would be nice DLD, however my device was returned to Nottingham.
I am now faced with, do I fight tirelessly to get my refund or just sit back
and pray that someone [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] makes this right........???

- - - Updated - - -

That would be nice DLD, however my device was returned to Nottingham.
I am now faced with, do I fight tirelessly to get my refund or just sit back
and pray that someone [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] makes this right........???
 
Quasimoto;580918 said:
That would be nice DLD, however my device was returned to Nottingham.
I am now faced with, do I fight tirelessly to get my refund or just sit back
and pray that someone [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] makes this right........???

- - - Updated - - -

That would be nice DLD, however my device was returned to Nottingham.
I am now faced with, do I fight tirelessly to get my refund or just sit back
and pray that someone [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] makes this right........???
Click to expand...

Contact them and they will make it right. Martyn at [email protected]
 
Gotcha DLD. Doing it right now. However, this will be the second attempt as Lightning made same suggestion last week and I sent an email to Martyn on May 1st. I will indeed try again because I am very hopeful that I will receive my device.
Thanks again...and we'll see.

- - - Updated - - -

Gotcha DLD. Doing it right now. However, this will be the second attempt as Lightning made same suggestion last week and I sent an email to Martyn on May 1st. I will indeed try again because I am very hopeful that I will receive my device.
Thanks again...and we'll see.
 
I just sent an email directly to owner of [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words] with a link to this thread and asked him to help you.
He should be shining in soon.
 
Yes, we received it and forwarded it to the owner and Martyn as well.
You should hear back from them.
 
Hello Quasimoto, [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words] has gotten back to us and they said they have responded to all your emails. They are requesting your phone # now so they can call you directly. Please email your phone number to [email protected]
 
Quasimoto;581294 said:
Thank you Lightning. Will do ASAP
Click to expand...

Definitely, thank you LIGHTNING, you are doing a great job at keeping on top of the affiliates!
 
Hello Lightning and DLD. One of the things I am blessed with is patience.
That being said, I just want you guys to know that I haven't heard a word from anyone yet. [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] or [words=http://www.mattersofsize.com/join-now.html]MOS[/words] Admin. Email or phone.
So am I being impatient or should I continue to just wait.

Thanks again, Patiently Waiting
 
Hello Quasimoto, we received your phone # and forwarded it to to owner of [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words] personally. I tried emailing you from the road but i'm not sure what happened. I am really surprised that they have not contacted you yet by email, they are always good with customer support. Are you sure emails are not sitting in your spam/junk/bulk mail folder?
 
Hi Lightning. I have checked my spam and junk mail, but am not familiar with how to check my bulk mail.
I will look into it and get back to you either way. Thank you for responding. It means a lot.
 
Lightning. Well I rechecked every possibility and still found no emails whatsoever, from [words=http://www.mattersofsize.com/join-now.html]MOS[/words] or [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words].
Also, I have yet to get a phone call. It's not like I am on the other side of the world. I am in Florida.
 
Hello Quasimoto, I sent another email to [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words] this morning. I have sent a few emails to them already. They are suppose to reply to this thread as well.
 
Hi,

Sorry for the delay in replying on the forum, we have only just received the e-mail from [words=http://www.mattersofsize.com/join-now.html]MOS[/words]. There have been a few issues of this, and we have worked with the authorities to sort. All devices which have been returned to the UK can now be safely reshipped or we can refund for you. If you can post your ORDER NUMBER on here to confirm we received it back. Would you like a reship or a refund? BIG sorry for the delay in replying on the forum too - we have replied to all tickets.
 
Hello again, Lightning and DLD. Firstly, I found that Gmail does not have a bulk mail feature. Second, at this point can you guys just provide me with a legitimate phone number to call so that I may have my money refunded. Tried calling the [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] Customer Service number, but it only sends you to voice mail and then no one EVER calls you back.
Sorry to say that my excitement has now turned into disappointment. When I placed my order the payment information posted within minutes. Now it's been three weeks and this matter is not yet resolved. I don't blame [words=http://www.mattersofsize.com/join-now.html]MOS[/words] but really hope since [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] is an affiliate, that you may be able to help me bring this matter to a close.
Once again, Thank you for all that you have done thus far and I can at least contine to monitor the [words=http://www.mattersofsize.com/join-now.html]MOS[/words] Forum and digest all the great information there.
 
SizeGenetics;581489 said:
Hi,

Sorry for the delay in replying on the forum, we have only just received the e-mail from [words=http://www.mattersofsize.com/join-now.html]MOS[/words]. There have been a few issues of this, and we have worked with the authorities to sort. All devices which have been returned to the UK can now be safely reshipped or we can refund for you. If you can post your ORDER NUMBER on here to confirm we received it back. Would you like a reship or a refund? BIG sorry for the delay in replying on the forum too - we have replied to all tickets.
Click to expand...

Great Thanks
 
Ok DLD, LIGHTNING...Somehow I missed the post from the [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] Moderator before making my last post. Perhaps I was not logged in and thought I was. Wow! Good to know the issue has been resolved for me as we'll as others. YES!!!...I would love to try a get the device reshipped. My Invoice number is 267875. My Tracking number was 2738152152.
Man I am excited again!! Thanks one more time. Eagerly awaiting my shipment. Question. Will it still only take three days like before. If customs had not become the issue I would have had it in my hands literally that quickly. Just curious. Can't wait.
 
Ok DLD, LIGHTNING...Somehow I missed the post from the [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] Moderator before making my last post. Perhaps I was not logged in and thought I was. Wow! Good to know the issue has been resolved for me as we'll as others. YES!!!...I would love to try a get the device reshipped. My Invoice number is 267875. My Tracking number was 2738152152.
Man I am excited again!! Thanks one more time. Eagerly awaiting my shipment. Question. Will it still only take three days like before. If customs had not become the issue I would have had it in my hands literally that quickly. Just curious. Can't wait.
 
Wow!...just got a phone text with new Tracking Number from DHL.
Deliver supposed to be tomorrow. We'll see. Got fingers toes and eyes crossed.
Will post update.
 
At this time my shipment is in Cinn, OH waiting to clear US Customs again.
We'll see what happens. Starting to feel like déjà vu...will update later
 
Quasimoto;581534 said:
At this time my shipment is in Cinn, OH waiting to clear US Customs again.
We'll see what happens. Starting to feel like déjà vu...will update later
Click to expand...

Customs in Ohio? Never heard of that before. Where do you live?
 
Hi DLD. YES apparently the DHL SORTING HUB is in Cinciinatti Oh. Check my initial post where I chronicled the time line and you will see the same thing. This is how it all began. FYI...if you'd like to check, the new tracking number they text to me is
2738154786. Oh and BTW, I live in Miami, [words=http://fleshlight.sjv.io/c/348327/302851/4702]Fl[/words].
 
Good morning DLD and LIGHTNING
I just checked my tracking and as you can see ( if you checked) my delivery is still in OH and not cleared.
I jumped in again after the [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] Moderator gave assurances on the [words=http://www.mattersofsize.com/join-now.html]MOS[/words] Forum that all these issues were
cleared up. As per his comments it is evident that mine was not and is not the only problem with delivery.
He apologized for having responded to the post but it seems he still is not paying attention or he (I believe) would have or should have schemed in by now. Furthermore, I this s such an issue and on a large scale why doesn't [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] use UPS or FEDEX? This is very disturbing yet again. They have my money and I have no product. Yesterday made three weeks since I placed my order and received confirmation so clearly it's not a problem on my end. I don't live in some far off third world or God forsaken country. I live in Miami [words=http://fleshlight.sjv.io/c/348327/302851/4702]Fl[/words] here in the good ole USA. Lastly, and I say this with the utmost respect, but since [words=http://www.mattersofsize.com/join-now.html]MOS[/words] and [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] has a partnership, maybe [words=http://www.mattersofsize.com/join-now.html]MOS[/words] can simply get my payment confirmation from them and then someone from [words=http://www.mattersofsize.com/join-now.html]MOS[/words] can simply mail me the products from inside the US. Just a nought. Give me feedback please.
 
Quasimoto;581583 said:
Good morning DLD and LIGHTNING
I just checked my tracking and as you can see ( if you checked) my delivery is still in OH and not cleared.
I jumped in again after the [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] Moderator gave assurances on the [words=http://www.mattersofsize.com/join-now.html]MOS[/words] Forum that all these issues were
cleared up. As per his comments it is evident that mine was not and is not the only problem with delivery.
He apologized for having responded to the post but it seems he still is not paying attention or he (I believe) would have or should have schemed in by now. Furthermore, I this s such an issue and on a large scale why doesn't [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] use UPS or FEDEX? This is very disturbing yet again. They have my money and I have no product. Yesterday made three weeks since I placed my order and received confirmation so clearly it's not a problem on my end. I don't live in some far off third world or God forsaken country. I live in Miami [words=http://fleshlight.sjv.io/c/348327/302851/4702]Fl[/words] here in the good ole USA. Lastly, and I say this with the utmost respect, but since [words=http://www.mattersofsize.com/join-now.html]MOS[/words] and [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] has a partnership, maybe [words=http://www.mattersofsize.com/join-now.html]MOS[/words] can simply get my payment confirmation from them and then someone from [words=http://www.mattersofsize.com/join-now.html]MOS[/words] can simply mail me the products from inside the US. Just a nought. Give me feedback please.
Click to expand...

Hello Quasimoto, DLD, and LIGHTING,

I too am having this issue with DHL holding up my [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words] package at Ohio. I googled and found this thread so this is what I have gathered so far concerning what DHL wants from [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words]:

Thank you for contacting me in regards to this shipment. I do not see that we have a file opened with DHL in UK yet (even though [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words] told me they already contacted DHL, which was not true according to the agent). We need the following information to hold and clear the shipment in the US:

  • Name and address of the manufacturer
  • FDA registration number
  • 510K number
  • Medical device listing number
  • social security number (provided by the buyer)
  • name on social security card (provided by the buyer)
  • home address (provided by the buyer)

DHL (the agent representing them is called Suzanne) gave me the Medical device listing number, which is 93/42/EEC. Aside from the only thing [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words] gave me, DHL says that this number is not right. They need the full FDA number, 510k number, and correct medical device listing number.

My order number is [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SG[/words]-63031 and my waybill is 2738154860.

This is the 2nd time my package got held up. The first time they simply returned the shipment to [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words]. I have a bad feeling that the item will be returned again.

Why can't [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words] give me or DHL the correct requirements that they are asking for? Can you get in touch with the owner as well as anyone who know what these numbers are?

If DHL is continuing to do this, can [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words] use a different shipper?
 
Last edited:
spankyou;581719 said:
Hello Quasimoto, DLD, and LIGHTING,

I too am having this issue with DHL holding up my [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words] package at Ohio. I googled and found this thread so this is what I have gathered so far concerning what DHL wants from [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words]:

Thank you for contacting me in regards to this shipment. I do not see that we have a file opened with DHL in UK yet (even though [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words] told me they already contacted DHL, which was not true according to the agent). We need the following information to hold and clear the shipment in the US:

  • Name and address of the manufacturer
  • FDA registration number
  • 510K number
  • Medical device listing number
  • social security number (provided by the buyer)
  • name on social security card (provided by the buyer)
  • home address (provided by the buyer)

DHL (the agent representing them is called Suzanne) gave me the Medical device listing number, which is 93/42/EEC. Aside from the only thing [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words] gave me, DHL says that this number is not right. They need the full FDA number, 510k number, and correct medical device listing number.

My order number is [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SG[/words]-63031 and my waybill is 2738154860.

This is the 2nd time my package got held up. The first time they simply returned the shipment to [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words]. I have a bad feeling that the item will be returned again.

Why can't [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words] give me or DHL the correct requirements that they are asking for? Can you get in touch with the owner as well as anyone who know what these numbers are?

If DHL is continuing to do this, can [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words] use a different shipper?
Click to expand...
 
Good afternoon, DLD, LIGHTNING and sorry to have to welcome SPANKYOU to the Forever Waiters Club.
I have received another text from DHL on yesterday informing me that a third delivery from [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] has been held up in Customs and will be delayed. As of today there has been no further action and in all likely hood, this one will be returned as well. Before agreeing to receive a shipment for a third time I too was contacted be the lovely Miss Suzanne. She told me that [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] had to reclassify the shipments as a non medical device, and the issue should be resolved. If you will notice the info I provided early in this thread, you will see that I was also given the same information by Sizegnetics to provide to DHL...and just like you SPANKYOU, I was told this information was not what was needed in order for DHL to release pkg thru Customs. Suzanne also to me after I asked, that DHL was the only shipper they had available to them (What about UPS WORLDWIDE?). Where I am sorry this has happened to someone else, I am very glad that I now don't just look like the boy who cried wolf. DLD and LIGHTNING, I do not for a minute doubt you guys honesty or integrity, nor the integrity of [words=http://www.mattersofsize.com/join-now.html]MOS[/words]. It does, however, seem that [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] and those who represent the company...well I'm going to leave it right there. Right now, I am only going to trust in The Powers That Be at [words=http://www.mattersofsize.com/join-now.html]MOS[/words]. GOOD LUCK TO EVERYONE ELSE.
 
Thanks again LIGHTNING. I'm going to wait and see what they tell you guys this week before I request my refund.
Really starting to feel like a punk though...which I promise you I'm not.
Just a little Pissed.
 
Quasimoto;581781 said:
Thanks again LIGHTNING. I'm going to wait and see what they tell you guys this week before I request my refund.
Really starting to feel like a punk though...which I promise you I'm not.
Just a little Pissed.
Click to expand...

Lol at least they're not fed up with you yet. Dominic took over the support convo and said that if the item is returned the 2nd time, they will refund me. I really do not want a refund because I feel like this is the best item on the market. However, I am going to send Dominic one last email and ask if they can make the package a non-medical device so DHL/customs won't be so strict about it. Crossing my fingers now.

Much thanks to DLD and Lightining for working with us on this issue, we may be the first 2 that is getting this inconvenience but there will be more users from the US that will get this if they do not fix it for good.
 
I wanted to add to the conversation as I am awaiting a package and it is being held up the same way as everyone else on this post. my order number is [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SG[/words]-63171 and my waybill is #2738155545 has there been any progress made on the release date of our products. I just want to get started on this program as soon as possible not to mention the amount of money we have forked out thus far. I really hope they can resolve this issue quickly and provide us with what was promised to us via there web page. have any of you provided DHL with your personal info such as social security number or address? I am a little hesitant giving out this info over the phone or via email. I have contacted [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]sizegenetics[/words] via email but that was Friday evening. still waiting for a response.
 
I am still not sure why there is this problem all the sudden after all the years they have been shipping into the US. Maybe custom laws in the US were recently changed? I just emailed them again to let them know more people are in this thread discussing this problem.
 
Well Lyons791...welcome to the club. First of all there should be no need for you th give any personal information such as your SS# to DHL. DON'T DO IT. All the information they need should be provided by the shipper. Next, I have once again confirmed that my third attempt to get my device has also failed. I wouldn't expect the issue to be resolved quickly. I placed my order on April 22nd and did get confirmation of payment rather quickly. Now it is May and it will be the 22nd again in a few days. Like LIGHTNING said, they have been shipping to US before now and suddenly things have change. The problem I have with it, is this; whether it be Customs Laws, Shipping Laws or whatever, [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] has to know what the issue really is (thirty days?)...and good business is to be honest and up front with your consumer as well as any of you affiliates or distributors. Come clean [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words]. We're all big boys and we can handle the truth. If things are such that you can know longer ship to the US then we deserve to know so we can keep it moving. Not to mention all those other guys they may be reading [words=http://www.mattersofsize.com/join-now.html]MOS[/words] as we have and plan to order the device as well.
 
Hi guys,

We are trying to fix this with the shipper and the customs - we have been shipping for years and have provided all this information before.

We have been providing this information but it is going through the process in the USA to get it fixed. We are going to reship all orders (or refund) via a different company this week. Please bare with us and VERY SORRY for the delay.
 
Hi - we are working to solve. We have asked [words=http://www.mattersofsize.com/join-now.html]MOS[/words] for all the customers impacted and will priortize these.
 
I got a message from Cindy from DHL and she stated this "Shipper cannot provide the FDA information that is required to clear this shipment with customs and the FDA. " She also informed me that my order has been shipped back to [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words]. I also heard back from [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words] today via there ticket system and after telling them that my order is on its way back to them they offered to "e-send" my item or refund my money. Have any of you heard of this e-send and those of you that have tried getting multiple shipment have they offered this to you and it failed? figured I would chime in on my latest info and keep everyone updated.
 
Hi Lyons791
No. I have not heard of e-send nor has it been offered to me. The only time the refund was discussed with me was before I agreed to being shipped to for a third. They kept saying the issue was resolved but I'm proof that it is not yet so. If the Sizegegetics Moderator is watching this thread (which he never seems to be) then maybe he can chime in and explain. May e they have explained e send to DLD or LIGHTNING if this is some sort of new way to ship.
 
I personally never heard of eSend either, however I did speak with the [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words] director yesterday about this issue and he is personally taking care of it. For anyone that wants their order re-sent priority using this new shipping method, please email [email protected] your [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Size Genetics[/words] order number and I will have them make it priority. If you wish to cancel your order and get a refund, please email [email protected] your [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Size Genetics[/words] order number asking to cancel and I will have them promptly cancel and refund your money. Once again [words=http://www.mattersofsize.com/join-now.html]MoS[/words] apologizes for this unfortunate mis-hap and if you wish to keep your order active, [words=http://www.mattersofsize.com/join-now.html]MoS[/words] is willing to offer a free Membership for the delay on [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words] behalf.
 
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