Problems with my order

[Teddy7991]

Hi guys
I am from germany. I ordered the Sizegenectis device on the 23. December 2014 and still not receive it. I ordered with the discount from this site. The support is saying that there is no order on my name and now I dont know what to do.
I payed 205,25$ and I think the device will not come. I hope somebody can help me. Is here anybody who had similar problem?

 

[DLD]

Hi guys
I am from germany. I ordered the Sizegenectis device on the 23. December 2014 and still not receive it. I ordered with the discount from this site. The support is saying that there is no order on my name and now I dont know what to do.
I payed 205,25$ and I think the device will not come. I hope somebody can help me. Is here anybody who had similar problem?

Are you sure they took money from your card? Let me know and I will have LIGHTNING advocate for you.

 

[Teddy7991]

View attachment 30197
Thats the bill

 

[Lightning]

Hi guys
I am from germany. I ordered the Sizegenectis device on the 23. December 2014 and still not receive it. I ordered with the discount from this site. The support is saying that there is no order on my name and now I dont know what to do.
I payed 205,25$ and I think the device will not come. I hope somebody can help me. Is here anybody who had similar problem?

Email a copy of your bill to admin@mattersofsize.com and we can track it down.

 

[Lightning]

We received your email and forwarded it to the owners of [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words].

 

[DLD]

Thanks LIGHTNING

 

[Teddy7991]

What's happening now?

 

[Lightning]

What's happening now?

They were out of the office Friday. We should hear back from them Monday.

 

[Teddy7991]

have they responded?

 

[Lightning]

have they responded?

Yes, they are sorting you out now. Something has been happening with emails not getting through to them but I got through to them on Skype.

 

[Lightning]

They need your postal address and email, please email it to Martyn.Slack@Twist360.com

They explained the reason why you didn't get the bonus stuff is because you have a certain amount of time to make the purchase when you first visit their site. There is a counter and if you don't complete the transaction within that timeframe, you don't get the bonus stuff. Some people come to the site and then come back a day or two later to purchase and the timer runs out.

They are going to make an exception for you, so they are going to send the velcro and a bonus gift due to the confusion.

 

[Teddy7991]

And the device? will they send it too?

 

[Lightning]

And the device? will they send it too?

Email them and they will give you the details.

 

[Teddy7991]

Sizegenetics has sent me my money back. Should I orderer again? I am afraid that the same thing happens again

 

[DLD]

Sizegenetics has sent me my money back. Should I orderer again? I am afraid that the same thing happens again

Reorder and send me the receipt and I will personally send a follow up email.

 

[Teddy7991]

where should I send it?

 

[DLD]

Guru.dld@gmail.com

 

[Teddy7991]

DLD I send you the receipt

 

[Teddy7991]

View attachment 30278
the same error like last time I order

 

[Teddy7991]

DLD did you get the email?