Hi guys
I am from germany. I ordered the Sizegenectis device on the 23. December 2014 and still not receive it. I ordered with the discount from this site. The support is saying that there is no order on my name and now I dont know what to do.
I payed 205,25$ and I think the device will not come. I hope somebody can help me. Is here anybody who had similar problem?
 
Teddy7991;634688 said:
Hi guys
I am from germany. I ordered the Sizegenectis device on the 23. December 2014 and still not receive it. I ordered with the discount from this site. The support is saying that there is no order on my name and now I dont know what to do.
I payed 205,25$ and I think the device will not come. I hope somebody can help me. Is here anybody who had similar problem?

Are you sure they took money from your card? Let me know and I will have LIGHTNING advocate for you.
 
Teddy7991;634688 said:
Hi guys
I am from germany. I ordered the Sizegenectis device on the 23. December 2014 and still not receive it. I ordered with the discount from this site. The support is saying that there is no order on my name and now I dont know what to do.
I payed 205,25$ and I think the device will not come. I hope somebody can help me. Is here anybody who had similar problem?

Email a copy of your bill to admin@mattersofsize.com and we can track it down.
 
We received your email and forwarded it to the owners of [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words].
 
Teddy7991;635465 said:
have they responded?

Yes, they are sorting you out now. Something has been happening with emails not getting through to them but I got through to them on Skype.
 
They need your postal address and email, please email it to Martyn.Slack@Twist360.com

They explained the reason why you didn't get the bonus stuff is because you have a certain amount of time to make the purchase when you first visit their site. There is a counter and if you don't complete the transaction within that timeframe, you don't get the bonus stuff. Some people come to the site and then come back a day or two later to purchase and the timer runs out.

They are going to make an exception for you, so they are going to send the velcro and a bonus gift due to the confusion.
 
Teddy7991;635764 said:
Sizegenetics has sent me my money back. Should I orderer again? I am afraid that the same thing happens again

Reorder and send me the receipt and I will personally send a follow up email.
 
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