The holes don't lineup on my Lengthmaster...

M

Manigault

0
Was all ready to start my hanging and stretching and it looks like the power assist does not fit on my length master..The Power Assist does not line up with the holes on the Length master..I thought this was all the bundled and made to fit..not happy right now.
 
Send this picture and your name and address to Lightning at sales@mattersofsize.com. Occasionally something gets through. Thanks for your patience as we fix this for you.
 
Mike03016 said:
Are you sure you have it situated properly?
Turn the top around and see if the holes line up that way.
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That’s a good idea! My dyslexia I did not allow me to even consider that LOL
 
Manigault said:
they 100% don't line up on either side..waaay off.
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Do you mind taking an image from the top side?
Also, take the bolts out and play a bit on both sides of the power assist.
I just know that I have had the exact same issue as you are having but then with a flip or a turn everything slid right in.
 
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Manigault said:
Shockingly I am getting the run around from sales..Here is a video where I try both inner and outer holes and they don't fit..Pretty obviously the holes were drilled in the wrong spot..


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Yeah something looks weird. Don't fret I'm sure sales is just trying to fully understand if it's some new issue they never heard of.
But I think too it's obviously a defect of some sort. Keep it touch with sales, MOS will make it right.
I personally just got my LM3 today! I have no similar issues, works wonderfully. But these things do happen you'll get in straight out soon.
 
Here is me trying on the other side just to show that the holes don't line up..You try one then the other side is completely off..Should I just keep writing this sales guy? I mean bottom line they have to send me another..This is frustrating.
View attachment 1826865
 
philevan said:
Yeah something looks weird. Don't fret I'm sure sales is just trying to fully understand if it's some new issue they never heard of.
But I think too it's obviously a defect of some sort. Keep it touch with sales, MOS will make it right.
I personally just got my LM3 today! I have no similar issues, works wonderfully. But these things do happen you'll get in straight out soon.
Click to expand...
Ok cool I guess I will spend the entire day going back and forth with the sales guy.
 
Manigault said:
Ok cool I guess I will spend the entire day going back and forth with the sales guy.
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It does looked manufactured incorrectly. In no way am I saying you're wrong, It does look impossible to align the screws and holes, just for my curiosity upload a quick video of putting the handle into a screw. But again, it does look completely way off. When I received my LM today, it was assembled, so I assume your pieces just didn't come assembled.
 
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