Crack in Plastic?

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NeedMoreG

1
Crack in Plastic?
Hi all, been lurking on this forum and others alike for a year or two. I purchased my [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]Hercules[/words] last year used it for a couple months, so some gains but stopped because I had a cousin stay with us, now that he is gone and I have the place for a few months I decided to get back to "work". But I noticed just the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]BathMate[/words] rapidly lost suction, thought it was the top head with the ring inside so I cleaned it out but it is still a problem. After a closer look I noticed a dark crack at the top. When I put water inside the water drips out. I attached images on here showing the problem and I am wondering how this can happen since I had left it inside my cupboard for the past 6 months? Isn't the plastic strong? I am I at a total loss here?

View attachment 29073

View attachment 29074
You can see the crack here

View attachment 29075
What it looks like on the inside

View attachment 29076
Water leaking out :(

View attachment 29077
Good side

View attachment 29078
 
Hi needmoreg.
Please can you inbox me a picture of the back of the manual, name and address?
I can then get your pump details to start a warranty claim.
 
Hi there!

My [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]Hercules[/words] has the same kind of crack. I bought my [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]Hercules[/words] ages ago though, so I'm all through warranty.

I put on some superglue and it seemed to seal the crack, but as the person from [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]Bathmate[/words] suggested, send the information to him.
Mine didn't leak water though, but bled air as the suction didn't stay strong.
 
arkailija;596282 said:
Hi there!

My [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]Hercules[/words] has the same kind of crack. I bought my [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]Hercules[/words] ages ago though, so I'm all through warranty.

I put on some superglue and it seemed to seal the crack, but as the person from [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]Bathmate[/words] suggested, send the information to him.
Mine didn't leak water though, but bled air as the suction didn't stay strong.
Click to expand...

Good fix if there is no warranty, necessity is the Mother of invention!
 
Bathmate-Chris I just received another identical "[Customer Services] Pending request: warranty" email even though I replied to the first one with all you needed. Wanted to know if the first and second email arrived?
 
NeedMoreG;596345 said:
Bathmate-Chris I just received another identical "[Customer Services] Pending request: warranty" email even though I replied to the first one with all you needed. Wanted to know if the first and second email arrived?
Click to expand...

Just in boxed you now mate.
 
Just wanted to update this. [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]Bathmate[/words]-Chris is non responsive for me, he is not replying back to me through email and pm and I am not sure if he received all the info he requested, I have no idea how else to confirm if warranty went through. I decided to super glue the crack but it still is leaking air :(
 
What kind of superglue you used?

The one I used was slightly gel form. I really worked the product all over the crack. So far so good.
I also had a silicone fix over the crack, but that actually came off and it started to leak; the superglue fixed the issue.
I hope all the best for you!
 
I used Loctite brand, I reckon the leak is also from the top. I put some water in inside and bubbles are present around the o-ring near the crack. I tried rotating the head but the bubbles are still present. If I put to much glue it will go into the part that needs to move to function
 
Could be about re-aligning the valve? Maybe you've tried it already though. But the thing is to kind of slam the pump to make a seal to a smooth surface.
You already mentioned about opening the valve and cleaning. I hope you can get it to work!
 
Hi.
Sorry we are not open over the weekend here in the UK.
I have just inbox you now and have your pump details,
but need a picture of the pump showing the cracks.
Please also enclose your full name and address in the same message.
I can then get this claim sorted and reship you a new pump out.
 
Are you guys able to see the images on this thread?
Chris I have emailed you with 2 different emails and PM'd you, all contain the images.
 
Hi NeedMoreG,

Sorry for the delay in response, I can see Chris has been trying to get in contact with you via our help ticketing system and there's been no rely. Unfortunately Chris failed to to check this thread with which you supplied all the information he required. Chris has also been away on holiday.

I have arrange for a new pump to be sent to you today from our Australia warehouse it will be with you in 3-5 days

Regards
Ben
 
Hi Ben, that is very good news :). I asked Chris this but will it be possible to upgrade to the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]X-30[/words], I will gladly put the extra money needed if possible.

Again Thank you for the speedy response
 
Does [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]bathmate[/words] come with a warranty beside the refund period after the first 60 days??
 
tj94;601748 said:
Does [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]bathmate[/words] come with a warranty beside the refund period after the first 60 days??
Click to expand...

If you buy it from one of the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]Bathmate[/words] links here on this forum you get a 5 year additional warranty for free.
 
LIGHTNING;601762 said:
If you buy it from one of the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]Bathmate[/words] links here on this forum you get a 5 year additional warranty for free.
Click to expand...

Lightning I am not sure if you were quoting here, but I getting that 5year warranty would be awesome if it was possible
 
LIGHTNING;601762 said:
If you buy it from one of the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]Bathmate[/words] links here on this forum you get a 5 year additional warranty for free.
Click to expand...

Does it come with something that says that or is it just notes? Because I did buy it through here but only found an extra towel and draw string bag
 
Hello tj94,

We have a manufacturers warranty which lasts 2 years for free, however if you had purchased through your local store then they may have their own warranty period but we would only cover it for 2 years. Hope this helps.

- Craig
 
Craig, does the pumps from the Australia warehouse come with 2 yrs warranty? I remember when I bought mine it arrived in 20+ days
 
If you made your purchase on one of the official [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]Bathmate[/words] websites (Bathmate Direct & Official [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]Hydromax[/words] Pump) then regardless of which warehouse it was sent from it comes with a 2 year warranty. If you are having any other problems with your pump then let us know and we can try and help solve the issue.
 
If you see the word [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]Bathmate[/words] anywhere on this forum and click on it it will bring you to a page with DLD on it and the exclusive [words=http://www.mattersofsize.com/join-now.html]MoS[/words]/Bathmate special. Which is:

Free [words=http://www.mattersofsize.com/join-now.html]MoS[/words] membership ($60 Value),

Free 5 year warranty ($50 Value),

Free express shipping ($30 Value),

Free case and towel ($10 Value).

You get $150 in freebies if you order though [words=http://www.mattersofsize.com/join-now.html]MoS[/words]. It's like getting a free pump.

On top of all this you can try the pump risk free for 60 days to see if you like or not.
 
Bathmate-Craig;601865 said:
If you made your purchase on one of the official [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]Bathmate[/words] websites (Bathmate Direct & Official [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]Hydromax[/words] Pump) then regardless of which warehouse it was sent from it comes with a 2 year warranty. If you are having any other problems with your pump then let us know and we can try and help solve the issue.
Click to expand...

Yeah I bought it from http://www.bathmate.co.uk/.

LIGHTNING;601867 said:
If you see the word [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]Bathmate[/words] anywhere on this forum and click on it it will bring you to a page with dld on it and the exclusive [words=http://www.mattersofsize.com/join-now.html]MoS[/words]/Bathmate special. Which is: Free [words=http://www.mattersofsize.com/join-now.html]MoS[/words] membership ($60 Value), Free 5 year warranty ($50 Value), free express shipping ($30 Value), free case and towel ($10 Value). $150 in freebies if you order though [words=http://www.mattersofsize.com/join-now.html]MoS[/words]. It's like getting a free pump. On top of all this you can try the pump risk free for 60 days to see if you like or not.
Click to expand...

I saw that, looks like an awesome offer, too bad it doesn't apply for me :/
 
The plastic on mine also cracked/broke. My first help ticket was answered the same way NeedMoreG's was initially, but I started a new one just before Chris went on vacation.
 
I am so proud of [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]BathMate[/words] for how far they have come. Just like [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]SizeGenetics[/words] they stand behind their product and never dodge a customer service issue. If other companies would take a cue from [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]BathMate[/words] they would become just as successful.
 
Hi needmoreg.
Sorry i had been away on holiday. I have just in boxed your tracking details and added a freebie for the trouble.
 
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