Penimaster ignored me completely after purchase

I've read about their delay shippment.

I understand their high volume purchase and small company constraint.

I ordered a coupling socket 2 months ago.
They did send me a tracking code, however it got stucked in a stage (60%) for 2 months, the last movement of item being 11 Jan.

They told me they will only be able to launch an investigation after 2 months period with the shipping agency.

Now this period is up and i send numerous emails but THEY JUST IGNORED ME completely.

Anyone can help on this? (i emailed to their support email address). Any other person I can contact?

I am really disappointed. To ignore customer after purchase being made.

This company is a joke. There is no reason at all for the insane delivery times they have. You got a package faster in 1813 then from these guys in 2013.

watts;540727 said:

This company is a joke. There is no reason at all for the insane delivery times they have. You got a package faster in 1813 then from these guys in 2013.

Click to expand...

I really wonder how they survive in this era.

Why dont they just employ more people and find a simple way to track parcels?

Furthermore, DHL is their preferred agent. If I were them I would have scream them off, since they are the one receiving business and SHOULD uphold their names.

On my delivery, I was so surprised penimaster got back to me saying that DHL had already send the item 1 mth ago when I NEVER RECEIVE it. I click on the tracking website and they said the item is still in GErmany, 60% progress. What are they doing?

The biggest issue with them has been shipping and customer support. I agree, they need more people to help.

I have wanted to get pmp. But the price is 2x over budget. That is 3 months of pay, eating grass and sleep in my car without gas. Since I have issues with malaysian DHL. I do not want my 1.3k to go up in smoke nor DHL to blackmail me again.
Why did they say they never had any issues. Positive thinking?

Thanks for sharing own good ideas.