Shipping issues

Frankly Mr.Shankly said:
Have had issues regarding a delayed package. Can someone shed some light? Please and thank you.
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  • If its related to the SHOP:
Well, you know...Jaz died recently, and his wife + DLD need some time to figure things out.

  • Its summer, not everyone works in summer, many people have vacations.

  • Depends on how fast customs process your orders. You will receive it sooner or later, just be patient.

  • Also, have you tried contacting sales?

sales@mattersofsize.com​

I order always with DHL, it took 1 week for "my" size doctor to arrive to Germany from USA.
 
Yes, I am aware. Thanks. Last I had the opportunity to speak with DLD he mentioned he prefers to work during times like these. Many of us are not as resilient as DLD. I have contacted sales and I am waiting. Not in a rush. Not necessarily looking for a particular person to respond but just some sort of an idea of the progress of things. That is why I went to the brotherhood. God bless.
 
Frankly Mr.Shankly said:
Have had issues regarding a delayed package. Can someone shed some light? Please and thank you.
Click to expand...

We are waiting on some deliveries so please be patient with us. We are filling all orders as it comes in. We had a terrible thing happened last week that has set us back. So please be patient and we will have your equipment to you as soon as possible, and when I say soon I mean within the next week.
 
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