phallosan forte customer service

[eddie0689]

I order my package from these guys 4 days ago going on 5. I've called god knows how many times and they don't call back or answer. I've emailed them everything you can think of I've done to get in contact withthem and nothing.they had no problems helping me before they had my money now they got ther 364 dollars and I chop liver. And all I won't to know is my tracking number or what's going on with my package.but I can't get an answer. They say on delivery in 2 to 3 days tops and it's been 4 going on 5 with nothing (and I ordered on a Monday)they are a scam website or just assholes eather one is messed up. Order a different product u would think for that much money it would be a great product and great customer service. Not!!! Well I can't comment on the product yet O. WHY U SAY BECAUSE I HAVE NOT GOTTEN IT. WE'RE IS IT WHO NOSE BECAUSE I DON THINK THEY DO BECAUSE THEY WON ANSWER ME. CAN ANYONE HELP ME HOW DO I GET IN CONTACT WITH THEY DAM PEOPLE.

 

[Lightning]

I order my package from these guys 4 days ago going on 5. I've called god knows how many times and they don't call back or answer. I've emailed them everything you can think of I've done to get in contact withthem and nothing.they had no problems helping me before they had my money now they got ther 364 dollars and I chop liver. And all I won't to know is my tracking number or what's going on with my package.but I can't get an answer. They say on delivery in 2 to 3 days tops and it's been 4 going on 5 with nothing (and I ordered on a Monday)they are a scam website or just assholes eather one is messed up. Order a different product u would think for that much money it would be a great product and great customer service. Not!!! Well I can't comment on the product yet O. WHY U SAY BECAUSE I HAVE NOT GOTTEN IT. WE'RE IS IT WHO NOSE BECAUSE I DON THINK THEY DO BECAUSE THEY WON ANSWER ME. CAN ANYONE HELP ME HOW DO I GET IN CONTACT WITH THEY DAM PEOPLE.

Sorry to hear about your troubles. They are not a scam and I will forward this message to the owners now.

 

[unodat2]

Sorry to hear about your troubles. They are not a scam and I will forward this message to the owners now.

 

[unodat2]

I ordered 1 on Monday and after I ordered it they sent me an email saying they are going to email me once it ready for shipment. I been trying to call them too but all I ever get is and answer machine and with no call backs after I left messages. Any help would be greatly appreciated! Thanks

 

[DLD]

Sorry to hear about your troubles. They are not a scam and I will forward this message to the owners now.

LIGHTNING, please ask if I can deal with the customer service if they do not want to help our members. Customer service is very important and we need to really get the CS on the [words=http://www.phallosan.com/shop/catalog/default.php?z=eNortjIxtVKyL0pNszWxMFcrSSxKTy2JL0hMT7U1UisoykyxtbBQSy4tLsnPjS8uKcrMS7dVsgZcMMpbEbo%2C]Phallosan[/words] up to standard. I am willing to do all the work myself...I just want it done.

 

[Jedi75]

The Customer Service has me nervous dropping $435 OZ dollars on it soon.. Caution to the wind I need that sucker for 7hours of nighttime stretching.

 

[DLD]

The Customer Service has me nervous dropping $435 OZ dollars on it soon.. Caution to the wind I need that sucker for 7hours of nighttime stretching.

I would not worry about that, we will always deal with them directly if there is an issue. I am currently trying to help them by taking over their customer service.

 

[Frankrizzo123]

I received my order from them, but it was missing the 4 extra sleeves. I've been emailing them but they don't respond.

 

[DLD]

I received my order from them, but it was missing the 4 extra sleeves. I've been emailing them but they don't respond.

When did you email them?

 

[Frankrizzo123]

Yesterday and today. But i also emailed them for a tracking number when I placed the order, and never received a response.

 

[Jedi75]

I received my order from them, but it was missing the 4 extra sleeves. I've been emailing them but they don't respond.

Did you look under the green cardboard inner compartment..? Mine were hidden there.

 

[Frankrizzo123]

I looked inside and out. There aren't many places they could be hiding. They just didn't put them in my order. Not only that, only 1 page of the instruction manual was in there as well.

I'm not very happy. As it stands I only have one sleeve that fits me. If it breaks, then I got nothing.

 

[Jedi75]

That sucks Frankriz.. Good luck with contacting and getting them as expected. Also look at some silicon sleeves from ABsilicone as a mod..??

I'm using the large bell with a medium sleeve and I'm going to use my medium bell and a ABsilicone sleeve as a hanging mod. I was boarderline for the large sleeve but I want to wear out the medium sleeves first. Getting the most out of this product as I can.

 

[DLD]

I looked inside and out. There aren't many places they could be hiding. They just didn't put them in my order. Not only that, only 1 page of the instruction manual was in there as well.

I'm not very happy. As it stands I only have one sleeve that fits me. If it breaks, then I got nothing.

Send a PM to LIGHTNING he will get you squared away.

 

[midnightexpress]

DLD my [words=http://www.phallosan.com/shop/catalog/default.php?z=eNortjIxtVKyL0pNszWxMFcrSSxKTy2JL0hMT7U1UisoykyxtbBQSy4tLsnPjS8uKcrMS7dVsgZcMMpbEbo%2C]phallosan[/words] was ordered the evening of the 15th and shipped the morning of the 16th. Since then i've heard nothing. Should I be concerned? It's a high cost device. Don't want anything to go wrong. Also, I'm changing my adress soon. I'd like to have the device before that.

Best regards

E

 

[DLD]

DLD my [words=http://www.phallosan.com/shop/catalog/default.php?z=eNortjIxtVKyL0pNszWxMFcrSSxKTy2JL0hMT7U1UisoykyxtbBQSy4tLsnPjS8uKcrMS7dVsgZcMMpbEbo%2C]phallosan[/words] was ordered the evening of the 15th and shipped the morning of the 16th. Since then i've heard nothing. Should I be concerned? It's a high cost device. Don't want anything to go wrong. Also, I'm changing my adress soon. I'd like to have the device before that.

Best regards

E

No, have no worries, their delivery time is 10-14 days. What country is it being shipped to?

 

[pogzee]

DLD my [words=http://www.phallosan.com/shop/catalog/default.php?z=eNortjIxtVKyL0pNszWxMFcrSSxKTy2JL0hMT7U1UisoykyxtbBQSy4tLsnPjS8uKcrMS7dVsgZcMMpbEbo%2C]phallosan[/words] was ordered the evening of the 15th and shipped the morning of the 16th. Since then i've heard nothing. Should I be concerned? It's a high cost device. Don't want anything to go wrong. Also, I'm changing my adress soon. I'd like to have the device before that.

Best regards

E

check the customs...mine was stuck there for 1 week....track it and see where is it

 

[midnightexpress]

No, have no worries, their delivery time is 10-14 days. What country is it being shipped to?

Ok. That's reassuring. Thanks. It's shipping to Sweden. I ordered the [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]extender[/words] and got it in one day. The contrast between the two delivery times had me worried. It was initially sent with maltapost and i can track it within maltapost. There it says "Departure from office of exchange - SWEDEN". That was the 16th. That's how far it's trackable. Maltapost service says that I should be able to track it within postnord, but when I enter the ID in postnords tracking service it can't find anything.

check the customs...mine was stuck there for 1 week....track it and see where is it

Ok! Where is customs and how to i check if it's there? Thank you.

 

[midnightexpress]

.. if you mean customer service they don't answer my mail.

E

 

[DLD]

Ok. That's reassuring. Thanks. It's shipping to Sweden. I ordered the [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]Sizegenetics[/words] [words=https://shop.mattersofsize.com/products/sizegenetics-penis-extender]extender[/words] and got it in one day. The contrast between the two delivery times had me worried. It was initially sent with maltapost and i can track it within maltapost. There it says "Departure from office of exchange - SWEDEN". That was the 16th. That's how far it's trackable. Maltapost service says that I should be able to track it within postnord, but when I enter the ID in postnords tracking service it can't find anything.



Ok! Where is customs and how to i check if it's there? Thank you.

You should have gotten tracking right when you ordered, maybe it made it to your spam box. Have no worries, we got your back. If it does get hung up at customs they will send you a notice but I have never heard of customs in Sweden being that strict. Well lets give it till the 30th and if you have not received or received notice of customs we will help you get around this. Understand we are here to serve you and to make sure you are completely happy.

 

[midnightexpress]

You should have gotten tracking right when you ordered, maybe it made it to your spam box. Have no worries, we got your back. If it does get hung up at customs they will send you a notice but I have never heard of customs in Sweden being that strict. Well lets give it till the 30th and if you have not received or received notice of customs we will help you get around this. Understand we are here to serve you and to make sure you are completely happy.

Thank you DLD. I got it today. I love this community and the support given to it's members.

 

[BigBeardBig]

Thank you DLD. I got it today. I love this community and the support given to it's members.

Yes, any problem I ever had I contacted DLD and it was dealt with right away and to by biggest possible happines !
I only experienced such a great community on penis forums and growing beard forums (so pretty much forums without women).

 

[DLD]

Thank you DLD. I got it today. I love this community and the support given to it's members.

That what I do my Brother and it is never a problem!

 

[pogzee]

i placed an order on the 23 december regarding spare parts..
i didnt get any email from them regarding the order has been placed or the airway bill or consignment number.......i am also not being able to send any email . will it be possible for u guys to ask them DLD?

 

[BusterHymes]

Need to ask a question.

I ordered my [words=http://www.phallosan.com/shop/catalog/default.php?z=eNortjIxtVKyL0pNszWxMFcrSSxKTy2JL0hMT7U1UisoykyxtbBQSy4tLsnPjS8uKcrMS7dVsgZcMMpbEbo%2C]Phallosan[/words] on 11/13 and received it 3 [words=http://www.mattersofsize.com/join-now.html]mos[/words] later in late January 2014. The customer service was abhorrent.

I need to order 3 of the new condoms (because the originals are total garbage). My concern is more delay and bad customer service.

DLD, can you make any comment on the current status of their ability to fill orders and get them shipped out in a reasonable time?

 

[BigBeardBig]

Im sorry to hear this brother, I ordered my PF and received it in like 3 weeks, customer services replied to my email within 48hours.
This was in late 2015 so maybe they improved alot and there wont be any problem ?

What do you mean by the original condoms being garbage ? What happened ?

 

[DLD]

Need to ask a question.

I ordered my [words=http://www.phallosan.com/shop/catalog/default.php?z=eNortjIxtVKyL0pNszWxMFcrSSxKTy2JL0hMT7U1UisoykyxtbBQSy4tLsnPjS8uKcrMS7dVsgZcMMpbEbo%2C]Phallosan[/words] on 11/13 and received it 3 [words=http://www.mattersofsize.com/join-now.html]mos[/words] later in late January 2014. The customer service was abhorrent.

I need to order 3 of the new condoms (because the originals are total garbage). My concern is more delay and bad customer service.

DLD, can you make any comment on the current status of their ability to fill orders and get them shipped out in a reasonable time?

They have greatly improved all services across the board. We started out sort of rocky but today the partnership is strong and deliveries are on time. n If you have any issues please just ask for us to advocate on your behalf.

 

[BusterHymes]

Yep. It makes me feel better you are on-board with them. This was, of course, way before you connected with the company. BBB, it's good to hear you had that experience. Makes me confident.

The original [words=http://www.phallosan.com/shop/catalog/default.php?z=eNortjIxtVKyL0pNszWxMFcrSSxKTy2JL0hMT7U1UisoykyxtbBQSy4tLsnPjS8uKcrMS7dVsgZcMMpbEbo%2C]Phallosan[/words] condoms were very different in that they fatigued easily (the portion that encompasses the shaft, not the portion that grips the bell). This inevitably (and quickly) led to a condom that wouldn't seal up well around the shaft and thus air would leak into the vacuum chamber and the tension would recede. Guys tried to come up with all sorts of ways to reinforce the seal around the shaft, but nothing was too great. This was how all mine failed. Yeah, I'm over 6" girth, but that isn't monstrous. The fit when new was awesome, though.

Then the other issue was (and I never had this, but got the perception it was far more frequent based on bitching) that they would flat out tear. Wooo guys were pissed about that, but I suspect a good part of that was either carelessness or simple production faults. Add in some design fault, and there you go.

Now they have remodeled the condoms so they are much more durable, aren't supposed to fatigue around the shaft so quickly, and are more tear-resistant. They are expensive, but my experience with silicone sleeves as an alternative so far just makes me want to flat out shell out for the new [words=http://www.phallosan.com/shop/catalog/default.php?z=eNortjIxtVKyL0pNszWxMFcrSSxKTy2JL0hMT7U1UisoykyxtbBQSy4tLsnPjS8uKcrMS7dVsgZcMMpbEbo%2C]Phallosan[/words] condoms and be done with it. I really need an effective [words=http://www.phallosan.com/shop/catalog/default.php?z=eNortjIxtVKyL0pNszWxMFcrSSxKTy2JL0hMT7U1UisoykyxtbBQSy4tLsnPjS8uKcrMS7dVsgZcMMpbEbo%2C]ADS[/words]. I still want to get a silicone sleeve that works well that I could wear at work, though. I'm giving thought to making my own.

 

[BusterHymes]

They have greatly improved all services across the board. We started out sort of rocky but today the partnership is strong and deliveries are on time. n If you have any issues please just ask for us to advocate on your behalf.

Agreed. Their rep was helpful when present on PEGym board a few years ago (think he still is). Very inconsistent presence at times, which would drive Americans crazy. But when he was there, he was dynamite.

It's a damn good product.

 

[DLD]

Agreed. Their rep was helpful when present on PEGym board a few years ago (think he still is). Very inconsistent presence at times, which would drive Americans crazy. But when he was there, he was dynamite.

It's a damn good product.

If the company put more people to work as reps on the forum they would do so much better with their sales. I guess they are happy where they are and you are right, very inconsistent. Anyway. we are here and we will support you in all ways.

 

[ma999]

There customer service has gone drastically down hill. I've sent many emails over a month time and canf get a response back

 

[CokeCanCock]

There customer service has gone drastically down hill. I've sent many emails over a month time and canf get a response back

I sent one to ask about the product and never got one back neither.

 

[BigBeardBig]

I have to say I informed them about my [words=http://www.phallosan.com/shop/catalog/default.php?z=eNortjIxtVKyL0pNszWxMFcrSSxKTy2JL0hMT7U1UisoykyxtbBQSy4tLsnPjS8uKcrMS7dVsgZcMMpbEbo%2C]Phallosan[/words] breaking after only 2 months use and never got reply either.
On the other hand Im not upset about it as I woudlnt use PF even if I got new one for free.

Im very excited about [words=http://TLCTugger.com/MOS]VLC[/words].

 

[CokeCanCock]

I have to say I informed them about my [words=http://www.phallosan.com/shop/catalog/default.php?z=eNortjIxtVKyL0pNszWxMFcrSSxKTy2JL0hMT7U1UisoykyxtbBQSy4tLsnPjS8uKcrMS7dVsgZcMMpbEbo%2C]Phallosan[/words] breaking after only 2 months use and never got reply either.
On the other hand Im not upset about it as I woudlnt use PF even if I got new one for free.

Im very excited about [words=http://TLCTugger.com/MOS]VLC[/words].

I'm excited for you

 

[DLD]

I have to say I informed them about my [words=http://www.phallosan.com/shop/catalog/default.php?z=eNortjIxtVKyL0pNszWxMFcrSSxKTy2JL0hMT7U1UisoykyxtbBQSy4tLsnPjS8uKcrMS7dVsgZcMMpbEbo%2C]Phallosan[/words] breaking after only 2 months use and never got reply either.
On the other hand Im not upset about it as I woudlnt use PF even if I got new one for free.

Im very excited about [words=http://TLCTugger.com/MOS]VLC[/words].

Awesome to know our Partners are taking care of the Brotherhood!

 

[DaddyLongLegged]

Hi there,

new user here and am hoping we can reignite this post? I ordered my PF a couple weeks ago and it has not arrived. I have called and left several emails without a response. At this point, I'd like them to send me the [words=http://www.phallosan.com/shop/catalog/default.php?z=eNortjIxtVKyL0pNszWxMFcrSSxKTy2JL0hMT7U1UisoykyxtbBQSy4tLsnPjS8uKcrMS7dVsgZcMMpbEbo%2C]Phallosan[/words] or simply refund my money.

Any idea's? I reached out to this company again by phone and email today and still have not received anything, also, I do make sure to call during the 2hr window for customers living in the U.S.

Thanks in advance!

 

[DLD]

Hi there,

new user here and am hoping we can reignite this post? I ordered my PF a couple weeks ago and it has not arrived. I have called and left several emails without a response. At this point, I'd like them to send me the [words=http://www.phallosan.com/shop/catalog/default.php?z=eNortjIxtVKyL0pNszWxMFcrSSxKTy2JL0hMT7U1UisoykyxtbBQSy4tLsnPjS8uKcrMS7dVsgZcMMpbEbo%2C]Phallosan[/words] or simply refund my money.

Any idea's? I reached out to this company again by phone and email today and still have not received anything, also, I do make sure to call during the 2hr window for customers living in the U.S.

Thanks in advance!

Did you purchase through us? If so send me the order number and I will find out all the details for you.