Turnover;430988 said:
Well, I for one am glad to hear this, have you ever considered having DLD on your team of representatives? He could really resolve many of these issues on [words=http://www.mattersofsize.com/join-now.html]MOS[/words] in a quickly and considerate manner.
I second that! He seems considerate and highly concerned with helping others.
I am glad to see you say these issue are being addressed. However considering the lengths I have gone in pursuit of being a customer only to be ignored I think the support your company offers is dismal and needs GREAT improvement. That's me being nice on the issue.
this is off the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]
Bathmate[/words] website:
The Benefits of [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]
Bathmate[/words]
Increase your penis length
Increase your penis thickness
Gain volume quickly
Boost your self confidence
Straighten out bent penises
Enlarges your penis head
Helps you last longer in bed
Customer Support 24/7
Money Back Guarantee
Discrete Shipping by Amazon
Listed in there is "Customer Support 24/7" which only out of courtesy do I not follow with an abbreviation for laughing ones buttocks off whilst rolling on the floor. I have literally never seen/heard of a company with such abysmal support. The
http://Bathmate.eu/ forum link (does not work the URL is messed up, but you can fix it) directs here to a forum littered with customers who are not having their question answered. When they do receive a reply in a forum thread and they follow through with the provided instruction they are still IGNORED!
[words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]
Bathmate[/words] seal thread:
http://www.mattersofsize.com/forum/showthread.php?60456-Comfort-ring-coming-off-but-no-reply-from-Bathmate&highlight=Bathmate+seal
Give that a read if you don't believe me, you said:
Dear all,
I contacted the factory manager, met with the Directors and raised all of your concerns regarding the Comfort ring coming off. We have now come up with a very simple solution to help you all out that have this problem regarding the Comfort ring as follows:
1. Kindly photograph your unit showing the detached Comfort Ring.
2. e-mail it directly to
[email protected] (The managing Director)
3. He will then examine the photos and send you a new unit free of charge.
4. In some cases he might ask you to send them back to more detailed examination.
5. We (UPL) will send the replacement from our US stock so you dont have to wait for a UK shipment.
6. Please CC me at
[email protected] as well gentlemen.
Kind regards,
Agust
After that reply this is what I see.
Jek;417099 said:
"Sigh" sent information and photos yet again for the 4th time. I've become very disappointed in the service. I've not even recieved any acknowledgement to my emails whatsoever .
Jek;419916 said:
3 months later of trying to get a replacement and doing everything asked multiple times I had to contact the factory one more time to find out the status of my shipment after being told 2 weeks ago it was being sent I find out " the shipment was lost and another was sent out today" I have a strong feeling it was not sent out 2 weeks ago and just sent yesterday. What a nightmare this has been.
I will say that people take good support for granted and probably are not posting back "Hey, thanks issue resolved" that would be nice to see for those of us who are concerned. It is a bit like expecting someone to post on Facebook: HEY AFTER A MONTH OF GOING TO THE BANK EVERY THREE DAYS FOR A MONTH AND ASKING FOR MY MONEY THEY DECIDED TO LET ME HAVE SOME OF IT!!!! WOOT THE BANK LET ME HAVE SOMETHING I SHOULD HAVE HAD IN THE FIRST PLACE!!!
===
===
I emailed just 5 days short of a month ago asking about the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]
Bathmate[/words] products wanting to order and have yet to receive an email back. I did check and have checked my spam folder once a week or more. My spam folder goes back to April 11th and I sent my email on April 18th so I know that is not the issue. I followed up on my initial email 10 days later on April 28th to no avail.
to
[email protected]
date Mon, Apr 18, 2011 at 4:02 PM
subject Website needs [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]
Bathmate[/words] sizing info
mailed-by gmail.com
to
[email protected]
date Thu, Apr 28, 2011 at 2:50 AM
subject How do you expect to make money if you don't answer costumer inquiries?
mailed-by gmail.com
I found that email address to send to by going to
http://Bathmate.eu/ and clicking United States then at
http://Bathmatecheckout.com/us I scroll to the bottom of the page and select contact us.
Agust, while your attention to these customer support issues, now, is appreciated I posted to your visitor messages on April 30th (see here
http://www.mattersofsize.com/forum/member.php?110894-Bathmate ) Granted my thread was closed after 5 days but you could have PM'd or messaged back to my visitor wall. I wanted to spend money with your company. I still want the product but I definitely want better support I have in fact been looking for resellers to order from.
This is a quote from a message I am sending to DLD
"I don't feel secure in ordering because if they don't respond to emails to encourage me to spend
money why would they EVER respond to an email once they have my money!? Say I order the
product and never receive it? What is my recourse then? If they don't reply to emails I don't think
I can reverse a credit card transaction two weeks after an order. Worse still say I get it and it's
defective or I have the foam seal issue, they don't reply to PAYING CUSTOMERS!!!!!! Look at that
thread I have ZERO Confidence in that company!"
I want your company's product and I want to be a happy satisfied customer! I will post my ringing endorsement of the product and support if these issues are resolved and I could ever order the product with confidence knowing I would receive it.
