Customer Care and Support Forum

oldandlively

Age in PE is just a number
Staff member
Welcome to the Customer Care and Support Forum.

If you need help with your orders, checking up on the order statuses, or specific assistance on your purchase(s), please let us know. You can contact us directly via email at:

guru.dld@gmail.com
buymos@gmail.com
sales@mattersofsize.com
orders@mattersofsize.com

We are here to help you to the best that we can. Please understand that due to the constant change of weather conditions in the region of our distribution facility, the shipment may be delayed from our facility to the postal office. We expedite our labeling system and get the package scanned, but the courier pickup from the postal office may be delayed because of the sudden changes in the weather. We hope that you can understand the challenges we are facing. Do know that we do everything in our power to ensure your package arrives discretely, safely, and expeditiously to your place.
 
Thanks for this post! Customer service is so important to us as we want you to be happy so if your having any problem use one of the emails to resolve your issues. If you cant get through to all the emails, get in touch with me at guru.dld@gmail.com.
 
So is it possible to be able to just get a silipad or the silipad2 Or perhaps both to see which one I like better obviously I’m sure they’ll be some sort of cost if so. I had gotten the medium 1 1/2 cup for the silistretcher by mistake on a warranty for a medium bellcap and was just told to keep it! but if I could actually use it, that would be awesome.
 
That sounds like a smart idea. Give it a try and let us know how it goes.
 
Got it and sent to sales
So I’m just checking in as it’s been almost 2 weeks and I haven’t gotten a reply back for any of my warranty issues. I’ve emailed them a couple times.. any clues as how to get it resolved?!
Thanks guys. I’d like to get back to pumping:)
 
So I’m just checking in as it’s been almost 2 weeks and I haven’t gotten a reply back for any of my warranty issues. I’ve emailed them a couple times.. any clues as how to get it resolved?!
Thanks guys. I’d like to get back to pumping:)
Email me again with all information, name, address and order number. I will handle this for you.

Guru.dld@gmail.com
 
just checking in and giving thanks to you guys/staff for the mityvac replacement pump and the silipads.. the new pumps great! And I’m actually really liking the the silistrecher!.
Thanks again guys..
 
just checking in and giving thanks to you guys/staff for the mityvac replacement pump and the silipads.. the new pumps great! And I’m actually really liking the the silistrecher!.
Thanks again guys..
You are very welcome. Sheena is the one who runs everything on the store side. She is amazing and works very hard keeping the products moving. God bless you my brother
 
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