Customer Care and Support Forum

[oldandlively]

I ordered a new tube for my mityvac on the 3rd of February and I haven't even gotten a purchase confirmation or shipping info. I have emailed all of the emails you have listed and not one has responded.

Sorry about, brother. @DLD mind contacting Shenna directly on the matter?

 

[Girthpadawan]

Sorry about, brother. @DLD mind contacting Shenna directly on the matter?

Alll good! It was taken care of.

 

[DLD]

Sorry about, brother. @DLD mind contacting Shenna directly on the matter?

Yes, I can send me your name address, and order number, and I will get back to you guru.dld@gmail.com

 

[oldandlively]

Yes, I can send me your name address, and order number, and I will get back to you guru.dld@gmail.com

All is good.

 

[MXPX112]

@DLD can you contact sales on this matter?

Order in question is ORDER PPC-334536

 

[MXPX112]

I ordered the stealth stretcher bundle on Jan 21st and still havent received it. I got a shipping confirmation on it on Jan 26th from USPS saying they are awaiting for package to arrive at their facility. This morning Feb 11th USPS tracking still says the same thing. I have sent/replied to multiple emails with zero response from any of them including the following.

guru.dld@gmail.com
buymos@gmail.com
sales@mattersofsize.com
orders@mattersofsize.com

Either expedite my order today or issue a refund today. So far your customer service has been non existent.

ORDER PPC-334536 And no one has reached out to me yet on this issue. Has anyone else had such difficulties receiving their order? That they paid for.

 

[oldandlively]

ORDER PPC-334536 And no one has reached out to me yet on this issue. Has anyone else had such difficulties receiving their order? That they paid for.

@DLD This one needs this attention, guru.

 

[DLD]

ORDER PPC-334536 And no one has reached out to me yet on this issue. Has anyone else had such difficulties receiving their order? That they paid for.

Can you email your name, address and order number to guru.dld@gmail.com

 

[MXPX112]

Do you not read the messages before you paste a copied response asking for the same info that is already provided to you. I dont want your product anymore. Just refund me.

 

[DLD]

ORDER PPC-334536 And no one has reached out to me yet on this issue. Has anyone else had such difficulties receiving their order? That they paid for.

Can you email your name, address and order number to guru.dld@gmail.com

Do you not read the messages before you paste a copied response asking for the same info that is already provided to you. I dont want your product anymore. Just refund me.

That's fine.Just send me your information.So I can get you a refund. Be sure to send it to me at guru.dld@gmail.com. if you've already sent it, send it again because i've lost all of my emails the other day

 

[oldandlively]

Just to provide our brothers with some unique news about shipping and delivery news, do a search on 2025 and 2026 layoffs for postal companies, such as USPS, UPS, and FedEx. The delays in shipments are on the rise because of the availability of workers. In some parts of the country, depending on where you are, including the dropship warehouse(s) for MoS Shop, delays are getting worse, especially during severe winter weather conditions.

Even though I live in a very urbanized area, and the recent purchases are surrounded by postal offices of all kinds, there are delays on our orders by 7 to 15 days from a few cities away. Even Amazon Prime suffers from delays using privatized companies to deliver the packages. It's getting pretty bad.

For brothers ordering outside of the States, or just out of the dropship warehouses' states, be ready for much longer delays in 2026 going forward.