Customer Care and Support Forum

[oldandlively]

Welcome to the Customer Care and Support Forum.

If you need help with your orders, checking up on the order statuses, or specific assistance on your purchase(s), please let us know. You can contact us directly via email at:

guru.dld@gmail.com
buymos@gmail.com
sales@mattersofsize.com
orders@mattersofsize.com

We are here to help you to the best that we can. Please understand that due to the constant change of weather conditions in the region of our distribution facility, the shipment may be delayed from our facility to the postal office. We expedite our labeling system and get the package scanned, but the courier pickup from the postal office may be delayed because of the sudden changes in the weather. We hope that you can understand the challenges we are facing. Do know that we do everything in our power to ensure your package arrives discretely, safely, and expeditiously to your place.

 

[DLD]

Thanks for this post! Customer service is so important to us as we want you to be happy so if your having any problem use one of the emails to resolve your issues. If you cant get through to all the emails, get in touch with me at guru.dld@gmail.com.

 

[Celt123456]

Hello

I have emailed sales@mattersofsize.com without acknowledgement twice in wait of an order concern.

 

[oldandlively]

Hello

I have emailed sales@mattersofsize.com without acknowledgement twice in wait of an order concern.

@DLD mind helping the brother in contacting Shenna?

 

[DLD]

@DLD mind helping the brother in contacting Shenna?

Yes, send your name, address and order number. Send to guru.dld@gmail.com

 

[Big banana]

So is it possible to be able to just get a silipad or the silipad2 Or perhaps both to see which one I like better obviously I’m sure they’ll be some sort of cost if so. I had gotten the medium 1 1/2 cup for the silistretcher by mistake on a warranty for a medium bellcap and was just told to keep it! but if I could actually use it, that would be awesome.

 

[DLD]

That sounds like a smart idea. Give it a try and let us know how it goes.

 

[Big banana]

That sounds like a smart idea. Give it a try and let us know how it goes.

Huh? Does that mean reach out to one of the emails above?

 

[DLD]

Huh? Does that mean reach out to one of the emails above?

If they need customer support.

 

[Big banana]

If they need customer support.

I sent a email to the sales a few days ago about a few things! I’m just waiting on a reply back. Thanks.

 

[oldandlively]

I sent a email to the sales a few days ago about a few things! I’m just waiting on a reply back. Thanks.

My suggestion is send a direct message to both guru.dld@gmail.com and buymos@gmail.com at the same time.

Provide the Name, Order Number, and Mailing Info and they will both verify things with you. I'm just a messenger.

 

[DLD]

My suggestion is send a direct message to both guru.dld@gmail.com and buymos@gmail.com at the same time.

Provide the Name, Order Number, and Mailing Info and they will both verify things with you. I'm just a messenger.

Exactly

 

[Big banana]

My suggestion is send a direct message to both guru.dld@gmail.com and buymos@gmail.com at the same time.

Provide the Name, Order Number, and Mailing Info and they will both verify things with you. I'm just a messenger.

I appreciate it.. thats what I’ve done before, like I said just waiting on a email back..

 

[DLD]

I appreciate it.. thats what I’ve done before, like I said just waiting on a email back..

Got it and sent to sales

 

[Big banana]

Got it and sent to sales

So I’m just checking in as it’s been almost 2 weeks and I haven’t gotten a reply back for any of my warranty issues. I’ve emailed them a couple times.. any clues as how to get it resolved?!
Thanks guys. I’d like to get back to pumping

 

[DLD]

So I’m just checking in as it’s been almost 2 weeks and I haven’t gotten a reply back for any of my warranty issues. I’ve emailed them a couple times.. any clues as how to get it resolved?!
Thanks guys. I’d like to get back to pumping

Email me again with all information, name, address and order number. I will handle this for you.

Guru.dld@gmail.com

 

[Big banana]

Thanks

Email me again with all information, name, address and order number. I will handle this for you.

Guru.dld@gmail.com

just sent it over.. thanks

 

[DLD]

O

Thanks

just sent it over.. thanks

Of course

 

[Big banana]

I received an email Thursday for an invoice but it only has the silipad, it has nothing about a replacement being sent for a mityvac pump!?

 

[DLD]

What are you missing. What is your name, address and order number
Send to guru.dld@gmail.com

 

[Big banana]

just checking in and giving thanks to you guys/staff for the mityvac replacement pump and the silipads.. the new pumps great! And I’m actually really liking the the silistrecher!.
Thanks again guys..

 

[DLD]

just checking in and giving thanks to you guys/staff for the mityvac replacement pump and the silipads.. the new pumps great! And I’m actually really liking the the silistrecher!.
Thanks again guys..

You are very welcome. Sheena is the one who runs everything on the store side. She is amazing and works very hard keeping the products moving. God bless you my brother