I sent my [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]X-40[/words] [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] back to the company to be fixed due to a hole in the rubber [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98]gaiter[/words] piece. My [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] is 2 years old and way past the warranty card limit, but I was instructed to return it with a form that I filled out. Now that I have sent it back, I cannot get a status on it from [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] the company and Agust. I have sent e-mails to them both with no reply. I am getting alittle nervous because I have not got any info on my [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] since it was shipped off. Can anyone help me with this issue?
Case Of The Missing Bathmate!!!
- Thread starter KingD
- Start date
KingD;425380 said:
That is a bummer King. After two years I would not necessarily expect them to give you the needed repairs for free, but at least they could answer your emails and give you a status update. They've got to address their customer service issues!
Dan
Alex78;425389 said:
Unfortunately you may be right Alex. I would hope that [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] would see the light and realize they can't continue to run a business on poor customer service and that they must address these issues without being forced into it by competition. That just leaves a bad taste in everyone's mouth and is not conducive to a long-term business plan.
Dan
Well I spoke with [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] aka Agust about the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] being 2 years old and filled him in on the whole situation and he suggested that I send it back. I would not have done it any otherwise. I agree that [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] needs to resolve their customer service issues with a toll free 1-800 number or instant chat. Are they still taking applications for their customer service positions?
KingD;425399 said:
Good idea King. I sure hope they implement some along these lines....
Dan
I hope he can help resolve this issue for me DLD. I'm really looking forward to getting my [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]X-40[/words] back so I can start the HBS(Hardcore [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] Stretches lol). I just might apply for the customer service position. That way they have an actual user of the product that can better help customers with their [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] issues. Hopefully I hear from either [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] or Agust soon.
I have sent an e-mail to the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] company, sent Agust a PM, and even started this thread and I still have not received any kind of reply from anyone. They REALLY need to step their customer service game up. This is just getting ridiculous. Am I wrong?
KingD;425964 said:
No King, you are right on. Any company that doesn't place customer service as their top priority will eventually fail. People will only put up with it for so long regardless of how special their product might be. If we are going to part with our hard earned cash, we must have good service, period.
Dan
Simyan;425988 said:
I'm glad you've had that experience Simyan. It tells me they are capable, it just has to carry over for the USA I guess.
Dan
That's good to hear Dan_Clizer, atleast someone got some good customer service from them. He explained to me that the repairs are done by the manufacturer and he cannot get a status update on it. I was offered a [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] at a reduced price from Agust, but as I explained to him, I cannot afford it even at the reduced price because I have been laid-off my job. Hopefully I hear or receive my [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]X-40[/words] from [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] because I really want to start doing Hardcore stretches.
I have sent 2 e-mails to the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] company in 2 weeks and I still have not got any response from them. Hey DLD!!! You got a [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]X-40[/words] that you can spare(new or used)? This issue with [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] is starting you really make me rethink making a purchase from them again. I mean they have a good product, but their support after you purchase it is very shitty. Atleast they could have an auto-responder on the e-mail, so that you know that they are actually getting it. What is going on with them?
try and contact the UK site.
One time when I had a damaged seal, and I never even bought the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] off the official website, the guys at [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] UK sent me a new one for free
Explain your situation to them
One time when I had a damaged seal, and I never even bought the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] off the official website, the guys at [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] UK sent me a new one for free
Explain your situation to them
Hey Simyan!! The UK site is the company that I have been dealing with since the beginning. They have not answered my 2 e-mails and Agust works with that company(I believe). ALEX7, as I explained before that I cannot afford to buy another [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] at this time due to the fact that I was laid-off. I wish I would have known this was going to happen because I could have saved the money that I used for shipping it back to the company. I wish someone, anyone from [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] would look into this matter cuz I am very disappointed with the companies customer service.
I'm sure there is a technical error. Mayeb your email address isn't gettign through.
Now that I think about it I had this exact problem when I dealth with them so I think I created a new email address.
I would isntantly get sent a message saying my email had faield to send.
Check your spam box maybe you have those messages there.
If not I would still try an contact them with a different email address.
As for Agust, I Dunno. Maybe he think's that it is August and he is on holidays
Now that I think about it I had this exact problem when I dealth with them so I think I created a new email address.
I would isntantly get sent a message saying my email had faield to send.
Check your spam box maybe you have those messages there.
If not I would still try an contact them with a different email address.
As for Agust, I Dunno. Maybe he think's that it is August and he is on holidays
Thanks for sending a message for me DLD! That was 2 days ago and still no response! This is pretty pathetic since my threads here and on Thunders is what really started the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] craze. It is even crazier that they haven't responded to you because [words=http://www.mattersofsize.com/join-now.html]MOS[/words] is one of the main supporters of the [words=https://officialhydromaxpump.com/?uid=6&oid=2&affid=98 ]Bathmate[/words] and even [words=http://www.mattersofsize.com/join-now.html]MOS[/words] can't get a response.
Very unlike them
KingD;427291 said:
That is great news King! I'm happy for you.
Dan