MoS Shop Support questions

DLD said:
Just sent them another email. It seems yhere is a slight delay with DHL shipping. The shop is on it now
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I am in US, so DHL has nothing to do with it...can you please force your sales team to ship the order... because if it doesn't gets shipped by today...i cannot wait...I will do a chargeback from my side...as I'll be moving and have no chance of collecting the order...so please tell them to ship it by today itself... As the sales team promised me that they'll be shipping it yesterday but it's been 24 hrs and no update...

I can understand they have few items on short...so just send whichever product is available... It's just one sleeve that's out of stock...but rest is good to go...so tell them about this... here's my order ID:320315.

Let me know what update you get...i really don't want to cancel the order...and I would have been able wait few days...but it's not possible in my situation because of traveling. And order was on around 30th July...so it's late

So if you can ship the order by today may be I'll get it by Wednesday. Which is workable.

Let me know what you guys decide.
 
BUZZBAIT said:
The Durorings are the best cockrings I have found and this is my second order. First order was a few years ago, don't remember when I ordered but delivery was not a problem. Looking forward to delivery.
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It will get sorted please be patient.
 
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BUZZBAIT said:
The Durorings are the best cockrings I have found and this is my second order. First order was a few years ago, don't remember when I ordered but delivery was not a problem. Looking forward to delivery.
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...

Yep product quality are good... This is my second order too... first order was couple of weeks ago...and then I got the product within 4 days of ordering... So it was fast...but this time... I don't know.
 
pd08111997 said:
...

Yep product quality are good... This is my second order too... first order was couple of weeks ago...and then I got the product within 4 days of ordering... So it was fast...but this time... I don't know.
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The courier is the problem. Please be patient.
 
pd08111997 said:
I am in US, so DHL has nothing to do with it...can you please force your sales team to ship the order... because if it doesn't gets shipped by today...i cannot wait...I will do a chargeback from my side...as I'll be moving and have no chance of collecting the order...so please tell them to ship it by today itself... As the sales team promised me that they'll be shipping it yesterday but it's been 24 hrs and no update...

I can understand they have few items on short...so just send whichever product is available... It's just one sleeve that's out of stock...but rest is good to go...so tell them about this... here's my order ID:320315.

Let me know what update you get...i really don't want to cancel the order...and I would have been able wait few days...but it's not possible in my situation because of traveling. And order was on around 30th July...so it's late

So if you can ship the order by today may be I'll get it by Wednesday. Which is workable.

Let me know what you guys decide.
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I just hope they can meet up with your deadline.
 
@hige-girth and @DLD ... update

Just got email from USPS that order has shipped... picked up...so it's fine now..and estimated delivery is within deadline.
Thanks for the follow up.

I think this was necessary because the product quality from MOS is superior but due to support from sales, the customer experience goes down.

But for now my side all is resolved

Thank you guys
 
pd08111997 said:
@hige-girth and @DLD ... update

Just got email from USPS that order has shipped... picked up...so it's fine now..and estimated delivery is within deadline.
Thanks for the follow up.

I think this was necessary because the product quality from MOS is superior but due to support from sales, the customer experience goes down.

But for now my side all is resolved

Thank you guys
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This is good news.
 
BUZZBAIT said:
Me too! I ordered a duroring (cockring) middle of july. Support said it would be shipped this week. Haven't heard a word from them. I will start shopping somewhere else. Anyone know of a good place to order cockrings?
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What is your order number?
 
Do not have an order number. Invoice number is c28696134320230.1. Hope this helps
 
pd08111997 said:
Hello @DLD

Can you check in with the shop support?

I have ordered some stuff and it's been 7 days and still not shipped from the store...They don't reply to emails and nothing...

So please let me know what's the case...if this keeps happening... it's hard for me to stay shopping with you guys. Its really frustrating
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Hello,

Support here, can you provide an order number?

Here at MOS, we do our best to respond to every issue and concern. If you have not received a response within 3 days then you may have a block on your email account. Please allow 2 to 3 days for an email response as our customer service are very busy.
 
Di Ablo said:
I been reading other posts with complaints about the Shop MOS customer service. Non-responsive to emails and phone calls and major shipping delays. You think Mr DLD would be on it in a heart. It's the driving force to his income and that's what keeps the forum alive. But, he stated several times recently, he has nothing to do with the sales department anymore. Sorry MR DLD, I;m just repeating what I read here.
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Hello,

Customer service always respond to customers, many customers have blocks on their email accounts which causes emails to be blocked or end up in spam. However, all customers get the care they need. We do ask for 2 to 3 days fore replies, however, emails are usually answered within a 24hr period.

As for shipping delays, well this is due to supply chain issues as we are experiencing GLOBALLY. However, all customers are updated when this happens. If a customer is not updated this is typically due to the email on file.
 
pd08111997 said:
Yep Got the same reply from @DLD that he has nothing to do with sales... maybe some have to move on and find stuff somewhere else...as there are many other sources for the same kind of products.

In My case...today is the 7th day and have got no email reply and the product is still not being shipped from the warehouse... Its insane how people
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Are you saying its been 7 days and you have not gotten a response or product? Please give me your email and or order number. I will look deeper into this, and if this proves to be correct (No email reply within 7 days), then your order is free!
 
Di Ablo said:
Usually, the customer will get an initial notice the label was created, ready for pickup, then a notice it was picked up. @pd08111997 did you get a label created notice?
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Ok you are the DHL order, this issue was solely on DHL not on MOS. I have receipts from where DHL was ordered to pick up your item and they did not, until the 3rd order. This was truly a DHL issue as your order was fulfilled and properly scheduled to ship. We have rectified the situation by refunding you your shipping amount even though it was a DHL issue.

Please do not make it seem as though its MOS when we have done everything in our power to make you happy. We can not be responsible for how shipping companies conduct business.
 
pd08111997 said:
@Di Ablo Yep I did got the label created email on 31 July or so...and it's still not picked up... in tracking Shows USPS is waiting for the parcel to arrive.
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Do you have an order number, I will look into this deeper..
pd08111997 said:
Atleast the support can reply on email and tell us about that... instead of ignoring...we could have the idea of when the package will be shipped. Or else we can find some other site as well ... They said that only one stuff was not in supply so i said that's fine ship rest of the products...but even that hasn't been done...

And if you guys are getting reply from support them what's issue in support directly replying to our emails?... Or every time we have to contact through you guys?...

And about the patients...it's been 7 days ..the order hasn't left the warehouse...most of you compitition delivers the order by this time... So atleast get a good reason to retain your customer guys...
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We are experiencing a delays....However, we always respond and inform. What's your order number? You are claiming we have not responded via email within 7 days? IF this is true your order is free. We always reply to emails!
 
Hello Everyone,

Emails:
We are not ignoring anyone, never have, and never will! If you do not receive an email response within 1 to 3 days, please check your spam. If nothing is there you may have a block on your account. Send another email informing us that you have not received a reply within 3 days. We will then check our mail delivery failures and reach out from a personal email. Here you can either communicate this way or edit your email account so that you can properly get updated on shipping and tracking.

We ask that you have patience and give us time ( 1 - 3 days ) to respond to your inquiry. Always check SPAM

Shipping delays
Silisleeve2, duro 22mm and size doctors will be shipped out as soon as we restock, there has been a supply chain delay in supplies. Shipping delays etc. If you are missing a Silisleeve2 or Size doctor we are expecting to get your order next week. However, Sleeves will start shipping out as soon as we receive them as they have been delayed.

We will always take care of you here at MOS Thank you!
 
BUZZBAIT said:
Spam box checked nothing found. Thanks for your assistance with this matter. God bless you.
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What's your order number? If you have reached out to us and have not received a response you may have a block on your email account. I will look into your account and see what's going on with your order.
 
BUZZBAIT said:
Do not have an order number. Invoice number is c28696134320230.1. Hope this helps
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I found your order thru the transaction number. You must update your email on your account.

You are one of the customers I have communicated with who has a block on your account. Please do not say we have not responded when we in fact have. You must edit your email on your shop account or edit the blockages on the current email you are using to communicate with us.

I have reached out to you via personal email answering your question, days ago informing you of the email failures we receive trying to communicate with you.
 
pd08111997 said:
Girth bands from LG hanger is worth it.. MOS is getting worst day by day According to me...they need to improve their system or will lose many customers for sure.
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MOS Is just fine! and is actually growing Day by day!
 
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