The holes don't lineup on my Lengthmaster...

Manigault · Feb 29, 2020

Was all ready to start my hanging and stretching and it looks like the power assist does not fit on my length master..The Power Assist does not line up with the holes on the Length master..I thought this was all the bundled and made to fit..not happy right now.

DLD · Feb 29, 2020

Send this picture and your name and address to Lightning at sales@mattersofsize.com. Occasionally something gets through. Thanks for your patience as we fix this for you.

Mike03016 · Feb 29, 2020

Are you sure you have it situated properly?
Turn the top around and see if the holes line up that way.

DLD · Feb 29, 2020

Mike03016 said:
Are you sure you have it situated properly?
Turn the top around and see if the holes line up that way.

That’s a good idea! My dyslexia I did not allow me to even consider that LOL

Manigault · Feb 29, 2020

Mike03016 said:
Are you sure you have it situated properly?
Turn the top around and see if the holes line up that way.

they 100% don't line up on either side..waaay off.

DLD · Feb 29, 2020

Manigault said:
they 100% don't line up on either side..waaay off.

I said send lightning an email he will get you straightened out right away

Manigault · Feb 29, 2020

DLD said:
Send this picture and your name and address to Lightning at sales@mattersofsize.com. Occasionally something gets through. Thanks for your patience as we fix this for you.

thanks for the quick response..I will email them again

Mike03016 · Feb 29, 2020

Manigault said:
they 100% don't line up on either side..waaay off.

Do you mind taking an image from the top side?
Also, take the bolts out and play a bit on both sides of the power assist.
I just know that I have had the exact same issue as you are having but then with a flip or a turn everything slid right in.

Mike03016 · Feb 29, 2020

I have altered my LM a bit with some additional holes but i could send an image with the original set up if you want?

Manigault · Feb 29, 2020

View attachment 1826853
Tried it every which way and it's waaaay off. I have emailed sales and hopefully they get me another one asap

Mike03016 · Feb 29, 2020

They will take care of ya, MoS is pretty awesome with support.

Mike03016 · Feb 29, 2020

View attachment 1826858
I have altered mine a bit (removed the strap - you can kinda make out where it was - and added new holes) but these two images are the original options.
View attachment 1826857

The LM is still probably my favourite PE tool.

DLD · Feb 29, 2020

Mike03016 said:
View attachment 1826858
I have altered mine a bit (removed the strap - you can kinda make out where it was - and added new holes) but these two images are the original options.
View attachment 1826857

The LM is still probably my favourite PE tool.

I love it, it looks like you can make any positions from anywhere for ultimate comfort. Very impressed!

Manigault · Feb 29, 2020

Shockingly I am getting the run around from sales..Here is a video where I try both inner and outer holes and they don't fit..Pretty obviously the holes were drilled in the wrong spot..

View attachment 1826864

philevan · Feb 29, 2020

Manigault said:
Shockingly I am getting the run around from sales..Here is a video where I try both inner and outer holes and they don't fit..Pretty obviously the holes were drilled in the wrong spot..

View attachment 1826864

Yeah something looks weird. Don't fret I'm sure sales is just trying to fully understand if it's some new issue they never heard of.
But I think too it's obviously a defect of some sort. Keep it touch with sales, MOS will make it right.
I personally just got my LM3 today! I have no similar issues, works wonderfully. But these things do happen you'll get in straight out soon.

Manigault · Feb 29, 2020

Here is me trying on the other side just to show that the holes don't line up..You try one then the other side is completely off..Should I just keep writing this sales guy? I mean bottom line they have to send me another..This is frustrating.
View attachment 1826865

Manigault · Feb 29, 2020

philevan said:
Yeah something looks weird. Don't fret I'm sure sales is just trying to fully understand if it's some new issue they never heard of.
But I think too it's obviously a defect of some sort. Keep it touch with sales, MOS will make it right.
I personally just got my LM3 today! I have no similar issues, works wonderfully. But these things do happen you'll get in straight out soon.

Ok cool I guess I will spend the entire day going back and forth with the sales guy.

philevan · Feb 29, 2020

Manigault said:
Ok cool I guess I will spend the entire day going back and forth with the sales guy.

It does looked manufactured incorrectly. In no way am I saying you're wrong, It does look impossible to align the screws and holes, just for my curiosity upload a quick video of putting the handle into a screw. But again, it does look completely way off. When I received my LM today, it was assembled, so I assume your pieces just didn't come assembled.

Manigault · Feb 29, 2020

Here you go Phil
View attachment 1826867

philevan · Feb 29, 2020

Manigault said:
Here you go Phil
View attachment 1826867

Nice vids of showing it man! Yah it's not right of course! It looks like the hanging part is not long enough. Your handle piece looks fine. Keep at it with sales they'll make it right. I dealt with MOS a long time I've never been let down!! And let's tag @Lightning here, so he'll see the vids

Manigault · Mar 1, 2020

I sent this video over let's see what bs they come back with now..up to 15 emails back and forth...Highly pissed.
View attachment 1826870

Mike03016 · Mar 1, 2020

Manigault,
This sucks that you have to deal with this but seriously, if you were going to have an issue, having It at MoS is the best option as they will take care of you (and there are shit loads of stories out there on places that wont).

The one other thing to mention.... if you have a C-clamp and a drill, as you saw in my images, it takes less then 5 minutes to add a set of holes.
You shouldn’t have to do that, I know but it is a way better option then being pissed off... besides, theres way more bigger things that you want to save being pissed off for.

Manigault · Mar 1, 2020

Thanks man..I threw a bit of a tantrum but after about 20 emails Sales is tending to the matter. Thanks for the guidance guys.

49-er · Mar 1, 2020

Good to hear, knew guys would come through to help, won't be long before you have the LM in full swing

Manigault · Mar 1, 2020

I would like a BBC so forgive me for being antsy lol

philevan · Mar 1, 2020

All good ? MOS always makes things right! Enjoy the LM! Learn, go slow, be steady, ull gain! Happy PE!

DLD · Mar 2, 2020

We have the best customer service anywhere so there’s never ever ever a reason to worry.

Lightning · Mar 22, 2020

I see what the confusion here was. When you ordered the Power Assist and Bundle Chamber at two different times, they sent you a Power Assist that was pre-drilled for the older bundle chamber. They had a few older Power Assists that were drilled differently, they have now removed those from the stock to avoid further issue. When a person orders a LengthMaster, it comes pre-assembled with both the Power Assist and Bundle Chamber combined so there is no confusion.

MLane33 · Jul 21, 2020

same problem

DLD · Jul 21, 2020

MLane33 said:
same problem

woops ?

no problem my brother. Send an email to sales@mattersofsize.com and they will get you straight.

MLane33 · Aug 28, 2020

I emailed MOS and they mailed my replacement within an hour

DLD · Aug 28, 2020

MLane33 said:
I emailed MOS and they mailed my replacement within an hour

That is awesome!

The holes don't lineup on my Lengthmaster...

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