My order hasn't arrived in 5 months...

[train spot]

"We have received notice that the originating post is preparing to dispatch this mail piece."

This is what the latest update looks like, it's remained like that for 2-3 months now.
The order I placed was for a lengthmaster hanger only, I was really looking forward to getting it.
Why is it taking so long?

"
Pre-Shipment

Origin Post is Preparing Shipment"
This is also written on the tracking website description of the product. Been like that for many months.

 

[train spot]

bump

 

[huge-girth]

bump

Welcome to the Customer Care and Support Forum.

If you need help with your orders, checking up on the order statuses, or specific assistance on your purchase(s), please let us know. You can contact us directly via email at:

guru.dld@gmail.com
buymos@gmail.com
sales@mattersofsize.com
orders@mattersofsize.com

We are here to help you to the best that we can. Please understand that due to the constant change of weather conditions in the region of our distribution facility, the shipment may be delayed from our facility to the postal office. We expedite our labeling system and get the package scanned, but the courier pickup from the postal office may be delayed because of the sudden changes in the weather. We hope that you can understand the challenges we are facing. Do know that we do everything in our power to ensure your package arrives discretely, safely, and expeditiously to your place.