Bathmate customer service?!

Hey guys! I've sent a couple of emails to bathmate support and I've gotten no reply so far. I have a purchase determining question and the time is running out. I'm also afraid that's the kind of customer service I'll receive when I have the pump and need to make a warranty claim...
What has your experience been with warranty claims and general customer service with this company? Thank you guys!
 
Hey there!

I did get good service a longer while ago. (Got a replacement without much hassle.)
Have you tried these e-mail addresses?

Bathmate-Chris chris@umproducts.com
Bathmate-Craig craig@umproducts.com

Naturally the support@bathmatedirect.com should be the first address to contact.
When did you make the contact? Considering there was the Christmas holidays and New Year, things might be a bit slower.

You're backed up when you purchase through MoS, remember that! :)
 
I'll give those a try!
I sent the email on the 28th, but it's a time sensitive question so I really need a response quickly.
Thank you!!
 
Ah, what a shame! Isn't it anything that we could help you with?
After 28th I would had also excepted a response, but then again the "holiday period" could be a reason for delayed reply.
Still, not a very good excuse and I'm really sorry to hear about this incident.
 
Hey guys! I've sent a couple of emails to bathmate support and I've gotten no reply so far. I have a purchase determining question and the time is running out. I'm also afraid that's the kind of customer service I'll receive when I have the pump and need to make a warranty claim...
What has your experience been with warranty claims and general customer service with this company? Thank you guys!

They are awesome with customer service I’m not sure what’s going on perhaps they are on holiday. But you can ask me the same questions and I’ll be over to give you the answers myself. Since we are the official forum for BM were qualified to answer any questions you may have.
 
We support bathmate products, and when you purchase through MOS, you have extra comfort in knowing you are covered.

If you are ordering directly from bathmate, then whatever issue you are having wth them, is down to them I'm afraid. We will help as best we can, but if the communiation is poor from the receiver end, I want to point out that this is not a reflection on how MOS deals with its customers.

MOS provides discounts for products through the shop, if you purchase that route the coms over the code are are not a problem, and you are covered through MOS.
 
As DLD wrote, I was meaning to post this thread as to ask does it clarify things:
25 USD off from the tools, rebate!
It's when you order through the MoS Shop and remember, you're backed up just like REDZULU said in post #10. :)

Yup it’s a simple as that! Simply send me your order number and I will send you $25 immediately. As I said we can do customer service just fine for bathmate while they are away. Men need to understand that affiliates or partners here give us the authority to be customer service agents also. So if our partners are not around we can help you with any issues you may have with ordering.
 
Awesome, so as long as I click the link on MOS Shop I'll be fine, right? (flex)

Yup! And every tool you buy you get $25 so if you buy three tools you get $75 back.
 
What seems to be the issue @jpgm1 ? I was at least able to go to MoS shop, select a product and so on, eventually I did get to a shopping cart and all, ready for payment.

If you have Ad-blocker or other things running with your browser, (cookie blocker perhaps), it could help if you disable those.
Let us know!
 
General chit-chat
Help Users
  • No one is chatting at the moment.
  • MoS Notifier MoS Notifier:
    machdick is our newest member. Welcome!
  • MoS Notifier MoS Notifier:
    bachiru2024 is our newest member. Welcome!
  • MoS Notifier MoS Notifier:
    Pumpedupbulge46 is our newest member. Welcome!
  • MoS Notifier MoS Notifier:
    SkegDaddy is our newest member. Welcome!
  • MoS Notifier MoS Notifier:
    Glprobloods is our newest member. Welcome!
  • MoS Notifier MoS Notifier:
    realisticmn is our newest member. Welcome!
  • MoS Notifier MoS Notifier:
    donutrabbit is our newest member. Welcome!
  • MoS Notifier MoS Notifier:
    GrowthLabs is our newest member. Welcome!
  • MoS Notifier MoS Notifier:
    Lolupolu is our newest member. Welcome!
  • MoS Notifier MoS Notifier:
    Fefefe is our newest member. Welcome!
  • MoS Notifier MoS Notifier:
    billhorn12 is our newest member. Welcome!
  • MoS Notifier MoS Notifier:
    jlxmarques30 is our newest member. Welcome!
  • MoS Notifier MoS Notifier:
    dickdick35 is our newest member. Welcome!
  • MoS Notifier MoS Notifier:
    LongBarrel is our newest member. Welcome!
  • MoS Notifier MoS Notifier:
    Risesarobin is our newest member. Welcome!
  • MoS Notifier MoS Notifier:
    leroib92 is our newest member. Welcome!
  • MoS Notifier MoS Notifier:
    Jman1222 is our newest member. Welcome!
  • MoS Notifier MoS Notifier:
    dc123 is our newest member. Welcome!
  • MoS Notifier MoS Notifier:
    Haha1324 is our newest member. Welcome!
  • MoS Notifier MoS Notifier:
    Zomolight24 is our newest member. Welcome!
  • MoS Notifier MoS Notifier:
    Khepri333 is our newest member. Welcome!
  • MoS Notifier MoS Notifier:
    Aanchalgupta is our newest member. Welcome!
  • MoS Notifier MoS Notifier:
    bjkj is our newest member. Welcome!
  • MoS Notifier MoS Notifier:
    pimmel123 is our newest member. Welcome!
  • MoS Notifier MoS Notifier:
    GlucavitReviews is our newest member. Welcome!
      MoS Notifier MoS Notifier: GlucavitReviews is our newest member. Welcome!
      Back
      Top