My order hasn't arrived in 5 months...

train spot · Oct 22, 2025

"We have received notice that the originating post is preparing to dispatch this mail piece."

This is what the latest update looks like, it's remained like that for 2-3 months now.
The order I placed was for a lengthmaster hanger only, I was really looking forward to getting it.
Why is it taking so long?

"
Pre-Shipment

Origin Post is Preparing Shipment"
This is also written on the tracking website description of the product. Been like that for many months.

train spot · Oct 22, 2025

huge-girth · Oct 22, 2025

train spot said:
bump

Welcome to the Customer Care and Support Forum.

If you need help with your orders, checking up on the order statuses, or specific assistance on your purchase(s), please let us know. You can contact us directly via email at:

guru.dld@gmail.com
buymos@gmail.com
sales@mattersofsize.com
orders@mattersofsize.com

We are here to help you to the best that we can. Please understand that due to the constant change of weather conditions in the region of our distribution facility, the shipment may be delayed from our facility to the postal office. We expedite our labeling system and get the package scanned, but the courier pickup from the postal office may be delayed because of the sudden changes in the weather. We hope that you can understand the challenges we are facing. Do know that we do everything in our power to ensure your package arrives discretely, safely, and expeditiously to your place.

train spot · Dec 14, 2025

My order hasn't arrived, DLD isn't responding, i want my money back, time's are rough where i live, i need that money back

train spot · Dec 14, 2025

Dld hasn't responded since the 1st of November, very disappointed, this stuff is too expensive to not give a proper response in time and not ask whether the package arrived or not.

oldandlively · Dec 14, 2025

train spot said:
Dld hasn't responded since the 1st of November, very disappointed, this stuff is too expensive to not give a proper response in time and not ask whether the package arrived or not.

Sorry about the problem you're facing, brother. @DLD mind chiming in? Just to be sure they have your info ready, do you have your order number by chance? Sorry to say, I don't deal with sales. I'm just the science and tech guy.

DLD · Dec 15, 2025

oldandlively said:
Sorry about the problem you're facing, brother. @DLD mind chiming in? Just to be sure they have your info ready, do you have your order number by chance? Sorry to say, I don't deal with sales. I'm just the science and tech guy.

I gave him the information he needed to get a refund.Now he just has to wait for sheena

pistoncrazy25 · Dec 16, 2025

If I order the sillistretcher when would I receive it? I’m in the US

DLD · Dec 16, 2025

pistoncrazy25 said:
If I order the sillistretcher when would I receive it? I’m in the US

Yes you should receive it this week. But if you have any problems whatsoever, let me know.And I will personally take care of your order

train spot · Jan 13, 2026

LB477906446US, this is the tracking number.
I did not receive a refund, i want the refund please, I'm in a difficult situation financially

train spot · Jan 13, 2026

DLD posted me back saying something long ago, i forgot what it was about, the item not being in stock anymore, but i want the refund and the mail id wich was apparently "handling" the refund is not replying to my messages...

train spot · Jan 13, 2026

huge-girth said:
Welcome to the Customer Care and Support Forum.

If you need help with your orders, checking up on the order statuses, or specific assistance on your purchase(s), please let us know. You can contact us directly via email at:

guru.dld@gmail.com
buymos@gmail.com
sales@mattersofsize.com
orders@mattersofsize.com

We are here to help you to the best that we can. Please understand that due to the constant change of weather conditions in the region of our distribution facility, the shipment may be delayed from our facility to the postal office. We expedite our labeling system and get the package scanned, but the courier pickup from the postal office may be delayed because of the sudden changes in the weather. We hope that you can understand the challenges we are facing. Do know that we do everything in our power to ensure your package arrives discretely, safely, and expeditiously to your place.

I sent an email requesting a refund to each of those accounts, please hurry up with the process, I'm in a bad financial situation.

DLD · Jan 14, 2026

train spot said:
LB477906446US, this is the tracking number.
I did not receive a refund, i want the refund please, I'm in a difficult situation financially

Hello,

I have already informed the customer about this order and his refund. He was refunded on Dec 15th for the bundle chamber order which was attempted delivery 3 times according to the shipping company.

I’m not sure what he wants us to do as shipping was his fault and the refund seems to be his banks problem.

My order hasn't arrived in 5 months...

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