Customer Care and Support Forum

oldandlively · Feb 14, 2025

Welcome to the Customer Care and Support Forum.

If you need help with your orders, checking up on the order statuses, or specific assistance on your purchase(s), please let us know. You can contact us directly via email at:

guru.dld@gmail.com
buymos@gmail.com
sales@mattersofsize.com
orders@mattersofsize.com

We are here to help you to the best that we can. Please understand that due to the constant change of weather conditions in the region of our distribution facility, the shipment may be delayed from our facility to the postal office. We expedite our labeling system and get the package scanned, but the courier pickup from the postal office may be delayed because of the sudden changes in the weather. We hope that you can understand the challenges we are facing. Do know that we do everything in our power to ensure your package arrives discretely, safely, and expeditiously to your place.

DLD · Feb 15, 2025

Thanks for this post! Customer service is so important to us as we want you to be happy so if your having any problem use one of the emails to resolve your issues. If you cant get through to all the emails, get in touch with me at guru.dld@gmail.com.

Celt123456 · Mar 4, 2025

Hello

I have emailed sales@mattersofsize.com without acknowledgement twice in wait of an order concern.

oldandlively · Mar 4, 2025

Celt123456 said:
Hello

I have emailed sales@mattersofsize.com without acknowledgement twice in wait of an order concern.

@DLD mind helping the brother in contacting Shenna?

DLD · Mar 4, 2025

oldandlively said:
@DLD mind helping the brother in contacting Shenna?

Yes, send your name, address and order number. Send to guru.dld@gmail.com

Big banana · Mar 7, 2025

So is it possible to be able to just get a silipad or the silipad2 Or perhaps both to see which one I like better obviously I’m sure they’ll be some sort of cost if so. I had gotten the medium 1 1/2 cup for the silistretcher by mistake on a warranty for a medium bellcap and was just told to keep it! but if I could actually use it, that would be awesome.

DLD · Mar 7, 2025

That sounds like a smart idea. Give it a try and let us know how it goes.

Big banana · Mar 7, 2025

DLD said:
That sounds like a smart idea. Give it a try and let us know how it goes.

Huh? Does that mean reach out to one of the emails above?

DLD · Mar 8, 2025

Big banana said:
Huh? Does that mean reach out to one of the emails above?

If they need customer support.

Big banana · Mar 9, 2025

DLD said:
If they need customer support.

I sent a email to the sales a few days ago about a few things! I’m just waiting on a reply back. Thanks.

oldandlively · Mar 9, 2025

Big banana said:
I sent a email to the sales a few days ago about a few things! I’m just waiting on a reply back. Thanks.

My suggestion is send a direct message to both guru.dld@gmail.com and buymos@gmail.com at the same time.

Provide the Name, Order Number, and Mailing Info and they will both verify things with you. I'm just a messenger.

DLD · Mar 9, 2025

oldandlively said:
My suggestion is send a direct message to both guru.dld@gmail.com and buymos@gmail.com at the same time.

Provide the Name, Order Number, and Mailing Info and they will both verify things with you. I'm just a messenger.

Exactly

Big banana · Mar 9, 2025

oldandlively said:
My suggestion is send a direct message to both guru.dld@gmail.com and buymos@gmail.com at the same time.

Provide the Name, Order Number, and Mailing Info and they will both verify things with you. I'm just a messenger.

I appreciate it.. thats what I’ve done before, like I said just waiting on a email back..

DLD · Mar 9, 2025

Big banana said:
I appreciate it.. thats what I’ve done before, like I said just waiting on a email back..

Got it and sent to sales

Big banana · Mar 16, 2025

DLD said:
Got it and sent to sales

So I’m just checking in as it’s been almost 2 weeks and I haven’t gotten a reply back for any of my warranty issues. I’ve emailed them a couple times.. any clues as how to get it resolved?!
Thanks guys. I’d like to get back to pumping

DLD · Mar 16, 2025

Big banana said:
So I’m just checking in as it’s been almost 2 weeks and I haven’t gotten a reply back for any of my warranty issues. I’ve emailed them a couple times.. any clues as how to get it resolved?!
Thanks guys. I’d like to get back to pumping

Email me again with all information, name, address and order number. I will handle this for you.

Guru.dld@gmail.com

Big banana · Mar 16, 2025

Thanks

DLD said:
Email me again with all information, name, address and order number. I will handle this for you.

Guru.dld@gmail.com

just sent it over.. thanks

DLD · Mar 16, 2025

O

Big banana said:
Thanks

just sent it over.. thanks

Of course

Big banana · Mar 23, 2025

DLD said:
I received an email Thursday for an invoice but it only has the silipad, it has nothing about a replacement being sent for a mityvac pump!?

DLD · Mar 23, 2025

What are you missing. What is your name, address and order number
Send to guru.dld@gmail.com

Big banana · Apr 5, 2025

just checking in and giving thanks to you guys/staff for the mityvac replacement pump and the silipads.. the new pumps great! And I’m actually really liking the the silistrecher!.
Thanks again guys..

DLD · Apr 6, 2025

Big banana said:
just checking in and giving thanks to you guys/staff for the mityvac replacement pump and the silipads.. the new pumps great! And I’m actually really liking the the silistrecher!.
Thanks again guys..

You are very welcome. Sheena is the one who runs everything on the store side. She is amazing and works very hard keeping the products moving. God bless you my brother

ksl · Jun 22, 2025

Hi All
Where can I order Velcro strap for below the knee? Thank you.

DLD · Jun 22, 2025

ksl said:
Hi All
Where can I order Velcro strap for below the knee? Thank you.

If you go to the store you will find a few option regarded velcro straps. Not sure, if these are the ones you're looking for but yeah, take a look at them And let me know how it goes

ksl · Jun 22, 2025

DLD said:
If you go to the store you will find a few option regarded velcro straps. Not sure, if these are the ones you're looking for but yeah, take a look at them And let me know how it goes

Hi Bro

Can’t seem to find the strap in store. Attached photo. Thank you for your reply.

oldandlively · Jun 22, 2025

ksl said:
Hi Bro

Can’t seem to find the strap in store. Attached photo. Thank you for your reply.

That doesn't come separately as a side strap. It's part of the entire SiliStetcher package. @DLD Does the MoS Shop sell a separate leg strap set for the SiliStretcher?

ksl · Jun 22, 2025

oldandlively said:
That doesn't come separately as a side strap. It's part of the entire SiliStetcher package. @DLD Does the MoS Shop sell a separate leg strap set for the SiliStretcher?

Already have SilliStreacher. Just need new side strap. Also the clip on the strap that attaches to cup broke. If possible to purchase the whole side strap that would be great. Thank you.

DLD · Monday at 4:11 PM

ksl said:
Already have SilliStreacher. Just need new side strap. Also the clip on the strap that attaches to cup broke. If possible to purchase the whole side strap that would be great. Thank you.

That's fine. Just go to the store and order another one. It will arrive quickly

ksl · Monday at 4:42 PM

DLD said:
That's fine. Just go to the store and order another one. It will arrive quickly

Thank you brother

ksl · Tuesday at 4:02 PM

DLD said:
That's fine. Just go to the store and order another one. It will arrive quickly

Hi Bro

I can’t seem to see the strap in the store. Is it possible to send link. Thank you.

ksl · Tuesday at 4:07 PM

DLD said:
That's fine. Just go to the store and order another one. It will arrive quickly

I did receive email and replied. I had a look in the store but couldn’t find the strap. Thank you.

ksl · Wednesday at 3:09 AM

DLD said:
That's fine. Just go to the store and order another one. It will arrive quickly

Just wandering bro. Can Silli cap 2 be used with Sillistreacher?

DLD · Wednesday at 2:20 PM

ksl said:
Just wandering bro. Can Silli cap 2 be used with Sillistreacher?

Yes, many men do this, and they seem satisfied with what they're doing. The cap is cheap so it wont cost too much for you to try it

ksl · Wednesday at 5:34 PM

DLD said:
Yes, many men do this, and they seem satisfied with what they're doing. The cap is cheap so it wont cost too much for you to try it

I’ll try them. Them Silli caps that you use to cover your glands seem not bad but the penis head seems to slip so you are left with gap in the cup and cause blister. Blister is still an issue and always sets you back on gains. If I get blister on the side of the glands I just insert my penis with foreskin over the gland and insert halfway into the cup without Silli cap. One full turn for vacuum. Never get blisters has there is no gap between gland and top of the cup. That way while the blister heals I can carry on with stretching the penis. Seem to notice a good stretch from the base of the penis. Yes there will be swelling around the foreskin but heals overnight. I’ve noticed my skin is very sensitive and even if I don’t use any vacuum I still can end up with blister. I’ll try Sillicap 2. Hopefully that might work since it’s the length of the full penis and maybe stop the slippage. Cheers bro.

ksl · Wednesday at 5:38 PM

DLD said:
Yes, many men do this, and they seem satisfied with what they're doing. The cap is cheap so it wont cost too much for you to try it

Also can someone please send invoice for the Velcro strap. I’ve sent email but waiting for reply. I’ll order Sillicap 2 or you could send with my order. Thank you

oldandlively · Wednesday at 6:01 PM

ksl said:
I’ll try them. Them Silli caps that you use to cover your glands seem not bad but the penis head seems to slip so you are left with gap in the cup and cause blister. Blister is still an issue and always sets you back on gains. If I get blister on the side of the glands I just insert my penis with foreskin over the gland and insert halfway into the cup without Silli cap. One full turn for vacuum. Never get blisters has there is no gap between gland and top of the cup. That way while the blister heals I can carry on with stretching the penis. Seem to notice a good stretch from the base of the penis. Yes there will be swelling around the foreskin but heals overnight. I’ve noticed my skin is very sensitive and even if I don’t use any vacuum I still can end up with blister. I’ll try Sillicap 2. Hopefully that might work since it’s the length of the full penis and maybe stop the slippage. Cheers bro.

First, the critical part is to ensure the cup fits the expanded glans as closely as possible. If the 1.5in diameter cup is too snug, the next one up is 2in. That will gave tons of gap. @DLD needs to contact the manufacturer to obtain an in-between size of 1.75in cup so the brothers don't have to play blister-buster.

Second, if you have gaps in the cup due to the cup size, you can use the SiliCap but at the same time, make sure the gap is filled as much as you can. You can use felt fabric, or cushion materials similar to the soft TheraBand composition. I have medical grade foam that is a great help as well. Both can create a tighter cushion space to minimize gap between your glans and the cup's wall, and to prevent slippage.

Third, DO NOT and I heavily emphasized the DO NOT part in increasing the pressure. 1/2 twist max. Since the loose cup can cause slippage, we tend to increase the twist to 1.5 and 2 rotations. The worst you can ever subject yourself to as the increase pressure sends the internal vacuum pressure load to soar past -8inHg. BLISTER CITY if you're not conditioned for it.

ksl said:
Also can someone please send invoice for the Velcro strap. I’ve sent email but waiting for reply. I’ll order Sillicap 2 or you could send with my order. Thank you

Contact buymos@gmail.com and request a custom invoice for both the SiliCap2 and the strap separately. It'll be much easier on your sanity.

ksl · Wednesday at 10:02 PM

oldandlively said:
First, the critical part is to ensure the cup fits the expanded glans as closely as possible. If the 1.5in diameter cup is too snug, the next one up is 2in. That will gave tons of gap. @DLD needs to contact the manufacturer to obtain an in-between size of 1.75in cup so the brothers don't have to play blister-buster.

Second, if you have gaps in the cup due to the cup size, you can use the SiliCap but at the same time, make sure the gap is filled as much as you can. You can use felt fabric, or cushion materials similar to the soft TheraBand composition. I have medical grade foam that is a great help as well. Both can create a tighter cushion space to minimize gap between your glans and the cup's wall, and to prevent slippage.

Third, DO NOT and I heavily emphasized the DO NOT part in increasing the pressure. 1/2 twist max. Since the loose cup can cause slippage, we tend to increase the twist to 1.5 and 2 rotations. The worst you can ever subject yourself to as the increase pressure sends the internal vacuum pressure load to soar past -8inHg. BLISTER CITY if you're not conditioned for it.

Contact buymos@gmail.com and request a custom invoice for both the SiliCap2 and the strap separately. It'll be much easier on your sanity.

Thank you. Do you sell medical grade foam in store?

oldandlively · Wednesday at 10:15 PM

ksl said:
Thank you. Do you sell medical grade foam in store?

No, there is no medical grade foam there. You can get it locally via online, pharmacy, or even Amazon or similar distributor in your local area. It's quite cheap.

ksl · Wednesday at 10:36 PM

oldandlively said:
No, there is no medical grade foam there. You can get it locally via online, pharmacy, or even Amazon or similar distributor in your local area. It's quite cheap.

Ok. Thank you

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