Customer Care and Support Forum

oldandlively · Feb 14, 2025

Welcome to the Customer Care and Support Forum.

If you need help with your orders, checking up on the order statuses, or specific assistance on your purchase(s), please let us know. You can contact us directly via email at:

guru.dld@gmail.com
buymos@gmail.com
sales@mattersofsize.com
orders@mattersofsize.com

We are here to help you to the best that we can. Please understand that due to the constant change of weather conditions in the region of our distribution facility, the shipment may be delayed from our facility to the postal office. We expedite our labeling system and get the package scanned, but the courier pickup from the postal office may be delayed because of the sudden changes in the weather. We hope that you can understand the challenges we are facing. Do know that we do everything in our power to ensure your package arrives discretely, safely, and expeditiously to your place.

DLD · Feb 15, 2025

Thanks for this post! Customer service is so important to us as we want you to be happy so if your having any problem use one of the emails to resolve your issues. If you cant get through to all the emails, get in touch with me at guru.dld@gmail.com.

Celt123456 · Mar 4, 2025

Hello

I have emailed sales@mattersofsize.com without acknowledgement twice in wait of an order concern.

oldandlively · Mar 4, 2025

Celt123456 said:
Hello

I have emailed sales@mattersofsize.com without acknowledgement twice in wait of an order concern.

@DLD mind helping the brother in contacting Shenna?

DLD · Mar 4, 2025

oldandlively said:
@DLD mind helping the brother in contacting Shenna?

Yes, send your name, address and order number. Send to guru.dld@gmail.com

Big banana · Mar 7, 2025

So is it possible to be able to just get a silipad or the silipad2 Or perhaps both to see which one I like better obviously I’m sure they’ll be some sort of cost if so. I had gotten the medium 1 1/2 cup for the silistretcher by mistake on a warranty for a medium bellcap and was just told to keep it! but if I could actually use it, that would be awesome.

DLD · Mar 7, 2025

That sounds like a smart idea. Give it a try and let us know how it goes.

Big banana · Mar 7, 2025

DLD said:
That sounds like a smart idea. Give it a try and let us know how it goes.

Huh? Does that mean reach out to one of the emails above?

DLD · Mar 8, 2025

Big banana said:
Huh? Does that mean reach out to one of the emails above?

If they need customer support.

Big banana · Mar 9, 2025

DLD said:
If they need customer support.

I sent a email to the sales a few days ago about a few things! I’m just waiting on a reply back. Thanks.

oldandlively · Mar 9, 2025

Big banana said:
I sent a email to the sales a few days ago about a few things! I’m just waiting on a reply back. Thanks.

My suggestion is send a direct message to both guru.dld@gmail.com and buymos@gmail.com at the same time.

Provide the Name, Order Number, and Mailing Info and they will both verify things with you. I'm just a messenger.

DLD · Mar 9, 2025

oldandlively said:
My suggestion is send a direct message to both guru.dld@gmail.com and buymos@gmail.com at the same time.

Provide the Name, Order Number, and Mailing Info and they will both verify things with you. I'm just a messenger.

Exactly

Big banana · Mar 9, 2025

oldandlively said:
My suggestion is send a direct message to both guru.dld@gmail.com and buymos@gmail.com at the same time.

Provide the Name, Order Number, and Mailing Info and they will both verify things with you. I'm just a messenger.

I appreciate it.. thats what I’ve done before, like I said just waiting on a email back..

DLD · Mar 9, 2025

Big banana said:
I appreciate it.. thats what I’ve done before, like I said just waiting on a email back..

Got it and sent to sales

Big banana · Mar 16, 2025

DLD said:
Got it and sent to sales

So I’m just checking in as it’s been almost 2 weeks and I haven’t gotten a reply back for any of my warranty issues. I’ve emailed them a couple times.. any clues as how to get it resolved?!
Thanks guys. I’d like to get back to pumping

DLD · Mar 16, 2025

Big banana said:
So I’m just checking in as it’s been almost 2 weeks and I haven’t gotten a reply back for any of my warranty issues. I’ve emailed them a couple times.. any clues as how to get it resolved?!
Thanks guys. I’d like to get back to pumping

Email me again with all information, name, address and order number. I will handle this for you.

Guru.dld@gmail.com

Big banana · Mar 16, 2025

Thanks

DLD said:
Email me again with all information, name, address and order number. I will handle this for you.

Guru.dld@gmail.com

just sent it over.. thanks

DLD · Mar 16, 2025

O

Big banana said:
Thanks

just sent it over.. thanks

Of course

Big banana · Mar 23, 2025

DLD said:
I received an email Thursday for an invoice but it only has the silipad, it has nothing about a replacement being sent for a mityvac pump!?

DLD · Mar 23, 2025

What are you missing. What is your name, address and order number
Send to guru.dld@gmail.com

Big banana · Saturday at 10:12 PM

just checking in and giving thanks to you guys/staff for the mityvac replacement pump and the silipads.. the new pumps great! And I’m actually really liking the the silistrecher!.
Thanks again guys..

DLD · 2025-04-06T20:23:59-0600

Big banana said:
just checking in and giving thanks to you guys/staff for the mityvac replacement pump and the silipads.. the new pumps great! And I’m actually really liking the the silistrecher!.
Thanks again guys..

You are very welcome. Sheena is the one who runs everything on the store side. She is amazing and works very hard keeping the products moving. God bless you my brother

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